No Sound & Logging Off Causes System To Hang

  • Thread starter Thread starter Darren Tam
  • Start date Start date
D

Darren Tam

Hello,

I encountered a problem not long ago about some
mysterious directories appearing. I have attached the
original post at the end of this message for your
reference.

However, after deleting these mysterious directories that
came from nowhere, I am now facing more problems.

1. Everytime I have multiple users logged onto the PC and
I wish to log one of them off, the system hangs, putting
the monitor onto standby. The only option I have at this
point is to switch off the PC at the mains. When I reboot
the system and log back on, the error message "Windows
has encountered a problem. It is most likely that your
video card is causing it (or words to that effect)
appears.

2. There is no sound. At all. When I try to click on the
volume option on the taskbar (controlled by Creative's
EAX Console), the error message "Windows has encountered
a problem and now needs to close your EAX Console
software (again, words to that effect).

Any help or advice on how to solve these problems would
be much appreciated.

Many thanks in advance for your help.

Darren
 
Hello,

Here is the original message about the mysterious
directories.

Many thanks and kind regards,

Darren
-----Original Message-----
Click to expand...
Hello,

I have several folders under Program Files which have
mysteriously appeared. They are:

ANOGramHeart
ANOGramHEARTPROGRAM
ante
ANTEHEART
ANTEHEARTPROGRAM
ANTEPEARTprogram
AROGramHEart
AROGramHEARTPROGRAM
HEARTheart
HEARThePROGRAM
PNoEramheart
PNoEramheartPROGRAM
PNOGramHEart
PNOGramHEARTPROGRAM
PNTE
PNTgHEart
PNTgHEARTPROGRAM
PNTGramhEaar
PNTGramhEAARPROGRAM
PNTGramheart
PNTGramHEARTPROGRAM
PROEHEArt
PROEHEARTPROGRAM
ProEramheart
ProEramheartPROGRAM
ProgHEahe
ProgHEAheart
ProgHEAHEartPROGRAM
ProgHEAHEPROGRAM
ProgHEAREart
ProgHEAREartPROGRAM
PROGHEART
PROGHEARTPROGRAM
PROGramheart
PROGramHEARTPROGRAM
PROGREArt
PROGREARTPROGRAM
PrTEramheart
PrTEramheartPROGRAM
PRTGRAMheart
PRTGRAMHEARTPROGRAM

They all contain just one file each - and the same file
at that, called "find scr live.dat"

As you can imagine, this is very worrying. The sheer
number of these folders and the names suggest some sort
of malware is taking over my PC. I have run Ad-Aware with
the latest virus definitions but it detected nothing.

There is also a mysearch toolbar on IE which I cannot
seem to get rid of - is this related?

Any help in this matter would be much appreciated.

Many thanks and kind regards,

Darren
 
Ad Aware is not an Antivirus program. You ran Ad Aware with the latest
updates to its adware database. Have you also made sure your antivirus
software is up to date and run that as well.

If you have and your system is clear, try the following:
The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
 
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