No restore CD's

  • Thread starter Thread starter J Lee
  • Start date Start date
J

J Lee

I have a HP notebook. The hard disk died. I replaced it. When I reinstalled
Windows from the recovery disks, it keeps failing and states that my copy or
whatever is not GENUINE. The COA sticker on the bottom of the machine looks
genuine and has "GENUINE" holograms. It came directly from HP. The Product
key is "W23F2-XXXXX-7GXKG-XXXXX-PKQ4Q". The serial number for the notebook
is: TW15203714. HP can no longer provide new recovery disks. I am sure this
is a minor problem for MICROSOFT, but to buy a new license costs more than
the machine is worth. Can someone tell me how to verify that my copy is
genuine and tell me how to legally obtain restore disks? HP states that they
are unavailable. I would appreciate any help as I would like to use this
machine for more than a brick or landfill.

Thanks,

J Lee
 
J Lee said:
I have a HP notebook. The hard disk died. I replaced it. When I reinstalled
Windows from the recovery disks, it keeps failing and states that my copy
or whatever is not GENUINE. The COA sticker on the bottom of the machine
looks genuine and has "GENUINE" holograms. It came directly from HP. The
Product key is "W23F2-XXXXX-7GXKG-XXXXX-PKQ4Q". The serial number for the
notebook is: TW15203714. HP can no longer provide new recovery disks. I am
sure this is a minor problem for MICROSOFT, but to buy a new license costs
more than the machine is worth. Can someone tell me how to verify that my
copy is genuine and tell me how to legally obtain restore disks? HP states
that they are unavailable. I would appreciate any help as I would like to
use this machine for more than a brick or landfill.

Thanks,

J Lee
Click to expand...

Yes, Microsoft isn't going to want to hear about it. Being OEM it is
strictly a problem between you and HP. You might try this site if you have
the information they need.
http://www.restoredisks.com/finddisk.asp
 
J said:
I have a HP notebook. The hard disk died. I replaced it. When I
reinstalled Windows from the recovery disks, it keeps failing and
states that my copy or whatever is not GENUINE. The COA sticker on
the bottom of the machine looks genuine and has "GENUINE" holograms.
It came directly from HP. The Product key is
"W23F2-XXXXX-7GXKG-XXXXX-PKQ4Q". The serial number for the notebook
is: TW15203714. HP can no longer provide new recovery disks. I am
sure this is a minor problem for MICROSOFT, but to buy a new license
costs more than the machine is worth. Can someone tell me how to
verify that my copy is genuine and tell me how to legally obtain
restore disks? HP states that they are unavailable. I would
appreciate any help as I would like to use this machine for more than
a brick or landfill.
Thanks,

J Lee
Click to expand...

HP however can supply you with the key that goes with the OS they sent you.

Failing that, there IS an MS method to straighten out mixed up keys, which
is what you seem to have.

But HP is the responsible party; it doesn't matter how old the machine is;
if they sold it to you, without a means to recover it, they violated federal
law and have to straighten it out somehow for you.
 
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