No response when selecting MY COMPUTER

  • Thread starter Thread starter Rollie
  • Start date Start date
R

Rollie

When I click on MY COMPUTER the window displays a flashlight rolling back and
forth searching fo components but never finds anything. I cannot change
folders when trying to open files through MY DOCUMENTS. Computer freezes and
I must use Task Manager to exit.
 
I selected Windows Explorer from the Accessories list. When I clicked on My
Computer to see the drives I again saw the flashlight and no parts to my
computer.
 
Rollie

Go to Start, Control Panel. Administrative Tools, Services and right
click on the WIA Service. Select Properties and check the Start Up type.
Mine is set to Start Automatically.

This link describes the service.
http://smallvoid.com/article/winnt-services-stisvc.html

You will see that the recommended setting is Manual but I changed mine
after getting problems years ago.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
I discovered, if I am patient, that eventually the components of my computer
are discovered and displayed but it may take 2 or 3 minutes. I 've tried both
suggestions with little change. Thanks for the advice.
 
Rollie

Can we take a step back and look as some fundamentals.

What is the CPU and how much RAM does your computer have? Right click on
the My Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
CPU AMD Athlon 64 Processor 3800+
2.39 GHz, 896 MB RAM

Commit Charge
Total 539120
Limit 2219200
Peak 617224

Volume (C:)
Volume size = 64.51 GB
Cluster size = 4 KB
Used space = 30.48 GB
Free space = 34.03 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 5 %
File fragmentation = 11 %
Free space fragmentation = 0 %

File fragmentation
Total files = 105,155
Average file size = 403 KB
Total fragmented files = 3,704
Total excess fragments = 16,724
Average fragments per file = 1.15

Pagefile fragmentation
Pagefile size = 1.31 GB
Total fragments = 1

Folder fragmentation
Total folders = 10,190
Fragmented folders = 102
Excess folder fragments = 248

Master File Table (MFT) fragmentation
Total MFT size = 121 MB
MFT record count = 115,969
Percent MFT in use = 93 %
Total MFT fragments = 2

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,540 110 MB \Documents and Settings\Gail\Local
Settings\Application
Data\Identities\{1A8E9460-0A69-4777-A0BE-D3D4601ED0BC}\Microsoft\Outlook
Express\Deleted Items.dbx
533 33 MB \Documents and Settings\Owner\Local
Settings\Application
Data\Adobe\Updater5\Install\reader8rdr-en_US\AdbeRdr813_en_US.msi
348 30 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP195\snapshot\_REGISTRY_MACHINE_SOFTWARE
255 16 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP230\A0067794.exe
247 15 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064556.exe
242 23 MB \Documents and Settings\Owner\Local
Settings\Application
Data\Mozilla\Firefox\Profiles\5dzw2vjj.default\urlclassifier3.sqlite
222 14 MB \Documents and Settings\Owner\Local
Settings\Temporary Internet Files\Content.IE5\KMXHHQVK\TrendAVe[1].zip
206 1 KB \Documents and Settings\Owner\ntuser.dat.LOG
187 12 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065059.rbf
184 12 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065085.rbf
184 12 MB \WINDOWS\Temp\mxAV7
160 682 KB \Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Windows Live
Mail\Contacts\Default\contactcoll.cache
158 10 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065105.rbf
147 1 KB \WINDOWS\system32\config\system.LOG
141 9 MB
\WINDOWS\pchealth\helpctr\DataColl\CollectedData_2174.xml
129 709 MB \Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Outlook\archive.pst
115 7 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0064936.rbf
115 7 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065019.rbf
115 7 MB
\RECYCLER\S-1-5-21-1866910108-761075588-784654719-1009\Dc3722.exe
103 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065001.rbf
100 413 KB \WINDOWS\Debug\UserMode\userenv.bak
95 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065046.rbf
93 6 MB \WINDOWS\Temp\mxAVx7
90 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064642.dll
90 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064618.dll
84 5 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0064977.dll
73 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP195\snapshot\_REGISTRY_USER_NTUSER_S-1-5-21-1866910108-761075588-784654719-1009
72 4 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP228\A0067697.msi
72 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP235\snapshot\_REGISTRY_USER_NTUSER_S-1-5-21-1866910108-761075588-784654719-1009
 
Rollie

When did you last do routine housekeeping?

In Outlook Express empty your Deleted Items folder.

Have you tried manually compacting Outlook Express before you are
prompted to allow automatic compaction? Manual compaction gives you more
control over the process and defers automatic compaction for another 100
openings of Outlook Express.

In Outlook Express place the cursor on Local Folders and select File,
Work Offline followed by File, Folder, Compact All. Do not attempt to
interupt or stop the process until it has completed. Close Outlook
Express when it has completed.

After compacting check your Outlook Express folders are as they should
be. Then select Start, All Programs, Accessories, System Tools, Disk
CleanUp to Empty your Recycle Bin and Remove Temporary Internet Files.
Also select Start, All Programs, accessories, System Tools, Disk
CleanUp, More Options, System Restore and remove all but the latest
System Restore point. Run Disk Defragmenter.

What difference does that make?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Rollie said:
CPU AMD Athlon 64 Processor 3800+
2.39 GHz, 896 MB RAM

Commit Charge
Total 539120
Limit 2219200
Peak 617224

Volume (C:)
Volume size = 64.51 GB
Cluster size = 4 KB
Used space = 30.48 GB
Free space = 34.03 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 5 %
File fragmentation = 11 %
Free space fragmentation = 0 %

File fragmentation
Total files = 105,155
Average file size = 403 KB
Total fragmented files = 3,704
Total excess fragments = 16,724
Average fragments per file = 1.15

Pagefile fragmentation
Pagefile size = 1.31 GB
Total fragments = 1

Folder fragmentation
Total folders = 10,190
Fragmented folders = 102
Excess folder fragments = 248

Master File Table (MFT) fragmentation
Total MFT size = 121 MB
MFT record count = 115,969
Percent MFT in use = 93 %
Total MFT fragments = 2

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,540 110 MB \Documents and Settings\Gail\Local
Settings\Application
Data\Identities\{1A8E9460-0A69-4777-A0BE-D3D4601ED0BC}\Microsoft\Outlook
Express\Deleted Items.dbx
533 33 MB \Documents and Settings\Owner\Local
Settings\Application
Data\Adobe\Updater5\Install\reader8rdr-en_US\AdbeRdr813_en_US.msi
348 30 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP195\snapshot\_REGISTRY_MACHINE_SOFTWARE
255 16 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP230\A0067794.exe
247 15 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064556.exe
242 23 MB \Documents and Settings\Owner\Local
Settings\Application
Data\Mozilla\Firefox\Profiles\5dzw2vjj.default\urlclassifier3.sqlite
222 14 MB \Documents and Settings\Owner\Local
Settings\Temporary Internet Files\Content.IE5\KMXHHQVK\TrendAVe[1].zip
206 1 KB \Documents and
Settings\Owner\ntuser.dat.LOG 187 12 MB \System
Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065059.rbf
184 12 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065085.rbf
184 12 MB \WINDOWS\Temp\mxAV7 160
682 KB \Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Windows Live
Mail\Contacts\Default\contactcoll.cache 158 10 MB
\System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065105.rbf
147 1 KB \WINDOWS\system32\config\system.LOG
141 9 MB
\WINDOWS\pchealth\helpctr\DataColl\CollectedData_2174.xml 129
709 MB \Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Outlook\archive.pst 115
7 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0064936.rbf
115 7 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065019.rbf
115 7 MB
\RECYCLER\S-1-5-21-1866910108-761075588-784654719-1009\Dc3722.exe 103
6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065001.rbf
100 413 KB \WINDOWS\Debug\UserMode\userenv.bak
95 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065046.rbf
93 6 MB \WINDOWS\Temp\mxAVx7 90
6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064642.dll
90 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064618.dll
84 5 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0064977.dll
73 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP195\snapshot\_REGISTRY_USER_NTUSER_S-1-5-21-1866910108-761075588-784654719-1009
72 4 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP228\A0067697.msi
72 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP235\snapshot\_REGISTRY_USER_NTUSER_S-1-5-21-1866910108-761075588-784654719-1009


Gerry said:
Rollie

Can we take a step back and look as some fundamentals.

What is the CPU and how much RAM does your computer have? Right
click on the My Computer icon on your Desktop and select Properties
to get this information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Click to expand...
Click to expand...
 
I use Outlook for e-mail and calendar not Outlook Express. I regularly run
housekeeping chores through System Tools and have run defragmenter less often.
Generally I empty/delete temp files, cookies and trash about once a month.
Not sure about system restore points.
Thanks for suggestions.
Rollie

Gerry said:
Rollie

When did you last do routine housekeeping?

In Outlook Express empty your Deleted Items folder.

Have you tried manually compacting Outlook Express before you are
prompted to allow automatic compaction? Manual compaction gives you more
control over the process and defers automatic compaction for another 100
openings of Outlook Express.

In Outlook Express place the cursor on Local Folders and select File,
Work Offline followed by File, Folder, Compact All. Do not attempt to
interupt or stop the process until it has completed. Close Outlook
Express when it has completed.

After compacting check your Outlook Express folders are as they should
be. Then select Start, All Programs, Accessories, System Tools, Disk
CleanUp to Empty your Recycle Bin and Remove Temporary Internet Files.
Also select Start, All Programs, accessories, System Tools, Disk
CleanUp, More Options, System Restore and remove all but the latest
System Restore point. Run Disk Defragmenter.

What difference does that make?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Rollie said:
CPU AMD Athlon 64 Processor 3800+
2.39 GHz, 896 MB RAM

Commit Charge
Total 539120
Limit 2219200
Peak 617224

Volume (C:)
Volume size = 64.51 GB
Cluster size = 4 KB
Used space = 30.48 GB
Free space = 34.03 GB
Percent free space = 52 %

Volume fragmentation
Total fragmentation = 5 %
File fragmentation = 11 %
Free space fragmentation = 0 %

File fragmentation
Total files = 105,155
Average file size = 403 KB
Total fragmented files = 3,704
Total excess fragments = 16,724
Average fragments per file = 1.15

Pagefile fragmentation
Pagefile size = 1.31 GB
Total fragments = 1

Folder fragmentation
Total folders = 10,190
Fragmented folders = 102
Excess folder fragments = 248

Master File Table (MFT) fragmentation
Total MFT size = 121 MB
MFT record count = 115,969
Percent MFT in use = 93 %
Total MFT fragments = 2

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,540 110 MB \Documents and Settings\Gail\Local
Settings\Application
Data\Identities\{1A8E9460-0A69-4777-A0BE-D3D4601ED0BC}\Microsoft\Outlook
Express\Deleted Items.dbx
533 33 MB \Documents and Settings\Owner\Local
Settings\Application
Data\Adobe\Updater5\Install\reader8rdr-en_US\AdbeRdr813_en_US.msi
348 30 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP195\snapshot\_REGISTRY_MACHINE_SOFTWARE
255 16 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP230\A0067794.exe
247 15 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064556.exe
242 23 MB \Documents and Settings\Owner\Local
Settings\Application
Data\Mozilla\Firefox\Profiles\5dzw2vjj.default\urlclassifier3.sqlite
222 14 MB \Documents and Settings\Owner\Local
Settings\Temporary Internet Files\Content.IE5\KMXHHQVK\TrendAVe[1].zip
206 1 KB \Documents and
Settings\Owner\ntuser.dat.LOG 187 12 MB \System
Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065059.rbf
184 12 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065085.rbf
184 12 MB \WINDOWS\Temp\mxAV7 160
682 KB \Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Windows Live
Mail\Contacts\Default\contactcoll.cache 158 10 MB
\System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065105.rbf
147 1 KB \WINDOWS\system32\config\system.LOG
141 9 MB
\WINDOWS\pchealth\helpctr\DataColl\CollectedData_2174.xml 129
709 MB \Documents and Settings\Owner\Local
Settings\Application Data\Microsoft\Outlook\archive.pst 115
7 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0064936.rbf
115 7 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065019.rbf
115 7 MB
\RECYCLER\S-1-5-21-1866910108-761075588-784654719-1009\Dc3722.exe 103
6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065001.rbf
100 413 KB \WINDOWS\Debug\UserMode\userenv.bak
95 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0065046.rbf
93 6 MB \WINDOWS\Temp\mxAVx7 90
6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064642.dll
90 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP194\A0064618.dll
84 5 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP199\A0064977.dll
73 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP195\snapshot\_REGISTRY_USER_NTUSER_S-1-5-21-1866910108-761075588-784654719-1009
72 4 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP228\A0067697.msi
72 6 MB \System Volume
Information\_restore{8D290BB5-E59C-462B-A0EE-E8949A1E4344}\RP235\snapshot\_REGISTRY_USER_NTUSER_S-1-5-21-1866910108-761075588-784654719-1009


Gerry said:
Rollie

Can we take a step back and look as some fundamentals.

What is the CPU and how much RAM does your computer have? Right
click on the My Computer icon on your Desktop and select Properties
to get this information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Rollie wrote:
I discovered, if I am patient, that eventually the components of my
computer are discovered and displayed but it may take 2 or 3
minutes. I 've tried both suggestions with little change. Thanks
for the advice.

:

Rollie

Go to Start, Control Panel. Administrative Tools, Services and
right click on the WIA Service. Select Properties and check the
Start Up type. Mine is set to Start Automatically.

This link describes the service.
http://smallvoid.com/article/winnt-services-stisvc.html

You will see that the recommended setting is Manual but I changed
mine after getting problems years ago.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Rollie wrote:
I selected Windows Explorer from the Accessories list. When I
clicked on My Computer to see the drives I again saw the
flashlight and no parts to my computer.

:

Rightclick your drive's icon in Explorer, and Properties, then
Tools tab for "Error Checking" the drive.

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

When I click on MY COMPUTER the window displays a flashlight
rolling back and
forth searching fo components but never finds anything. I cannot
change folders when trying to open files through MY DOCUMENTS.
Computer freezes and
I must use Task Manager to exit.
Click to expand...
Click to expand...
Click to expand...
 
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