No ping in, no ping out

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Guest

A few days ago my friend's power supply failed so we replaced it. A
few hours later the internet connection failed. Tech support from our
isp (ntl cable) blamed our firewall because they couldn't ping in and
we couldn't ping out. We didn't believe that it was the firewall
because we were using Grisoft AVG Free which didn't have a firewall.

Nonetheless we decided to restore an image from last February. Between
February and now we hadn't had any trouble.

In restoring the image we formatted the C: partition but left our data
on other partitions intact. The restore went well, but we have the
same problem. The only way that we can send/receive emails is by
booting up in safe mode.

What can be causing this? Essentially we are using the same XP and
apps as we installed in February, when everything was fresh, but we
can't use emails. We don't know what to do. Would re-installing to a
new hard drive change anything?

Colin
 
A few days ago my friend's power supply failed so we replaced it. A few
hours later the internet connection failed. Tech support from our isp (ntl
cable) blamed our firewall because they couldn't ping in and we couldn't
ping out. We didn't believe that it was the firewall because we were using
Grisoft AVG Free which didn't have a firewall.

Nonetheless we decided to restore an image from last February. Between
February and now we hadn't had any trouble.

In restoring the image we formatted the C: partition but left our data on
other partitions intact. The restore went well, but we have the same
problem. The only way that we can send/receive emails is by booting up in
safe mode.

What can be causing this? Essentially we are using the same XP and apps as
we installed in February, when everything was fresh, but we can't use
emails. We don't know what to do. Would re-installing to a new hard drive
change anything?

Colin
Click to expand...

Colin, I'm sure one of the professional members of this group will assist
you shortly. But in the meantime may I ask whether anything on the system
has changed at all? I assume this is an ISP email account with no
authentication. Are you by chance running any kind of proxy? The email
servers should be looking for an IP address. Is your IP the same in normal
and safe modes?
 
Colin, I'm sure one of the professional members of this group will assist
you shortly. But in the meantime may I ask whether anything on the system
has changed at all? I assume this is an ISP email account with no
authentication. Are you by chance running any kind of proxy? The email
servers should be looking for an IP address. Is your IP the same in normal
and safe modes?
Click to expand...

Sorry to followup my own post but you might check the dam XP firewall just
to be sure.
 
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