No longer able to see my PC on my home network

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Guest

I have the following wireless home network: Desktop running XP wired to
Netgear router, Laptop running Vista connected wirelessly. I was able to file
share without any problems.

My Speedstream modem died and had to get a replacement from Windstream.
After hooking this up, I can no longer see the desktop on the network when
using the laptop. (However, from the desktop I have no problem getting to my
files on the laptop). Also, my Xbox and another laptop my wife sometimes uses
for work are showing, so I don't think it's a network issue.

I can ping the desktop, but when I entered my desktops local ip address in
the Run box I received a message saying it could not connect. I clicked the
'Diagnose problem' button and it said it could find the other computer but
said something about not being able to connect to it. It said it may be due
to the firewall on the desktop.

I double checked and both firewalls (Windows and One Care) are off on both
computers. Also, the modem firewall is off. Any suggestions?
 
Assuming all firewall off, what do you receive when using net view \\desktopipaddress?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I have the following wireless home network: Desktop running XP wired to
Netgear router, Laptop running Vista connected wirelessly. I was able to file
share without any problems.

My Speedstream modem died and had to get a replacement from Windstream.
After hooking this up, I can no longer see the desktop on the network when
using the laptop. (However, from the desktop I have no problem getting to my
files on the laptop). Also, my Xbox and another laptop my wife sometimes uses
for work are showing, so I don't think it's a network issue.

I can ping the desktop, but when I entered my desktops local ip address in
the Run box I received a message saying it could not connect. I clicked the
'Diagnose problem' button and it said it could find the other computer but
said something about not being able to connect to it. It said it may be due
to the firewall on the desktop.

I double checked and both firewalls (Windows and One Care) are off on both
computers. Also, the modem firewall is off. Any suggestions?
 
I have the following wireless home network: Desktop running XP wired to
Netgear router, Laptop running Vista connected wirelessly. I was able to file
share without any problems.

My Speedstream modem died and had to get a replacement from Windstream.
After hooking this up, I can no longer see the desktop on the network when
using the laptop. (However, from the desktop I have no problem getting to my
files on the laptop). Also, my Xbox and another laptop my wife sometimes uses
for work are showing, so I don't think it's a network issue.

I can ping the desktop, but when I entered my desktops local ip address in
the Run box I received a message saying it could not connect. I clicked the
'Diagnose problem' button and it said it could find the other computer but
said something about not being able to connect to it. It said it may be due
to the firewall on the desktop.

I double checked and both firewalls (Windows and One Care) are off on both
computers. Also, the modem firewall is off. Any suggestions?
Click to expand...

Try to diagnose the problem - look at logs from "browstat status", "ipconfig
/all", "net config server", and "net config workstation", from each computer.
Read this article, and linked articles, and follow instructions precisely
(download browstat!):
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
On the desktop, when I type in the desktopip it shows the folders I have set
up for sharing on the desktop. I can type the ipaddress for my laptop and it
shows the folders I have set up for sharing on it. When I type just net
view, it shows the name of the laptop.

From the laptop, when I type in the laptopip it shows the folders I'm
sharing. However, when I type in just net view or net view with the
desktopip, I get error 53.
 
System error 53 is name resolution issue or firewall issue. Since you can do net view IP, I assume it is name resolution issue. This troubleshooting may help,

System ErrorsVPN Case Study - Can ping VPN server but receive System error 53 using net use. Case Study - System Error 53 - The network path was not found. ...
www.chicagotech.net/systemerrors.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
On the desktop, when I type in the desktopip it shows the folders I have set
up for sharing on the desktop. I can type the ipaddress for my laptop and it
shows the folders I have set up for sharing on it. When I type just net
view, it shows the name of the laptop.

From the laptop, when I type in the laptopip it shows the folders I'm
sharing. However, when I type in just net view or net view with the
desktopip, I get error 53.
 
When I ran browstat on the desktop, I received the following. According to
your articles the garbled name and system 53 error could be due to a name
resolution problem. Does this look like what it could be to you?

Status for domain WORKGROUP on transport
\Device\NetBT_Tcpip_{FB442946-6BFD-439E-B687-3A61F7804434}
Browsing is active on domain.
Master browser name is: ? ???
Could not connect to registry, error = 53 Unable to determine build
of browser master: 53
Unable to determine server information for browser master: 123
1 backup servers retrieved from master ? ???
\\MAYDAY1996
Unable to retrieve server list from ? ??? : 2351


Chuck said:
I have the following wireless home network: Desktop running XP wired to
Netgear router, Laptop running Vista connected wirelessly. I was able to file
share without any problems.

My Speedstream modem died and had to get a replacement from Windstream.
After hooking this up, I can no longer see the desktop on the network when
using the laptop. (However, from the desktop I have no problem getting to my
files on the laptop). Also, my Xbox and another laptop my wife sometimes uses
for work are showing, so I don't think it's a network issue.

I can ping the desktop, but when I entered my desktops local ip address in
the Run box I received a message saying it could not connect. I clicked the
'Diagnose problem' button and it said it could find the other computer but
said something about not being able to connect to it. It said it may be due
to the firewall on the desktop.

I double checked and both firewalls (Windows and One Care) are off on both
computers. Also, the modem firewall is off. Any suggestions?
Click to expand...

Try to diagnose the problem - look at logs from "browstat status", "ipconfig
/all", "net config server", and "net config workstation", from each computer.
Read this article, and linked articles, and follow instructions precisely
(download browstat!):
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
Click to expand...
 
When I ran browstat on the desktop, I received the following. According to
your articles the garbled name and system 53 error could be due to a name
resolution problem. Does this look like what it could be to you?

Status for domain WORKGROUP on transport
\Device\NetBT_Tcpip_{FB442946-6BFD-439E-B687-3A61F7804434}
Browsing is active on domain.
Master browser name is: ? ???
Could not connect to registry, error = 53 Unable to determine build
of browser master: 53
Unable to determine server information for browser master: 123
1 backup servers retrieved from master ? ???
\\MAYDAY1996
Unable to retrieve server list from ? ??? : 2351
Click to expand...

Error 53:
<http://nitecruzr.blogspot.com/2005/06/mysterious-error-53-aka-name-not-found.html>
http://nitecruzr.blogspot.com/2005/06/mysterious-error-53-aka-name-not-found.html

A name resolution issue could be caused by inconsistent NetBT settings, or by a
misconfigured or overlooked personal firewall.
<http://nitecruzr.blogspot.com/2006/07/advanced-windows-networking-using.html>
http://nitecruzr.blogspot.com/2006/07/advanced-windows-networking-using.html

Also, LSP / Winsock corruption.
<http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html>
http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html

Here are the two error codes.

C:\>net helpmsg 123
The filename, directory name, or volume label syntax is incorrect.

C:\>net helpmsg 2351
This computer name is invalid.
EXPLANATION
The specified computer name is invalid.
ACTION
Contact technical support.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
Thanks for your help. I looked at these and tried some of them and I still
can't get it working. I did notice on my laptop when I look at the Network
Map my desktop is showing up but when I look at Network it is not showing up.
I'll just have to keep looking on this I guess. I just think it's weird
that it worked without any problem before.


Chuck said:
When I ran browstat on the desktop, I received the following. According to
your articles the garbled name and system 53 error could be due to a name
resolution problem. Does this look like what it could be to you?

Status for domain WORKGROUP on transport
\Device\NetBT_Tcpip_{FB442946-6BFD-439E-B687-3A61F7804434}
Browsing is active on domain.
Master browser name is: ? ???
Could not connect to registry, error = 53 Unable to determine build
of browser master: 53
Unable to determine server information for browser master: 123
1 backup servers retrieved from master ? ???
\\MAYDAY1996
Unable to retrieve server list from ? ??? : 2351
Click to expand...

Error 53:
<http://nitecruzr.blogspot.com/2005/06/mysterious-error-53-aka-name-not-found.html>
http://nitecruzr.blogspot.com/2005/06/mysterious-error-53-aka-name-not-found.html

A name resolution issue could be caused by inconsistent NetBT settings, or by a
misconfigured or overlooked personal firewall.
<http://nitecruzr.blogspot.com/2006/07/advanced-windows-networking-using.html>
http://nitecruzr.blogspot.com/2006/07/advanced-windows-networking-using.html

Also, LSP / Winsock corruption.
<http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html>
http://nitecruzr.blogspot.com/2005/05/problems-with-lsp-winsock-layer-in.html

Here are the two error codes.

C:\>net helpmsg 123
The filename, directory name, or volume label syntax is incorrect.

C:\>net helpmsg 2351
This computer name is invalid.
EXPLANATION
The specified computer name is invalid.
ACTION
Contact technical support.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
Click to expand...
 
Thanks for your help. I looked at these and tried some of them and I still
can't get it working. I did notice on my laptop when I look at the Network
Map my desktop is showing up but when I look at Network it is not showing up.
I'll just have to keep looking on this I guess. I just think it's weird
that it worked without any problem before.
Click to expand...

Have you installed (or removed) any software recently? Any problems with
unwanted software (spyware, virus)?

LSP / Winsock problems you have to be very persistent in diagnostics use.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
The only change running the setup software for the new modem. And I don't
know for sure that this was when the connection stopped working...just that
it worked before the new modem and didn't after it.

I had been thinking about upgrading my PC from XP to Vista. Not that this
would guarantee a fix, but do you think it would make it easier to determine
where the problem lies?


Chuck said:
Thanks for your help. I looked at these and tried some of them and I still
can't get it working. I did notice on my laptop when I look at the Network
Map my desktop is showing up but when I look at Network it is not showing up.
I'll just have to keep looking on this I guess. I just think it's weird
that it worked without any problem before.
Click to expand...

Have you installed (or removed) any software recently? Any problems with
unwanted software (spyware, virus)?

LSP / Winsock problems you have to be very persistent in diagnostics use.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
Click to expand...
 
The only change running the setup software for the new modem. And I don't
know for sure that this was when the connection stopped working...just that
it worked before the new modem and didn't after it.

I had been thinking about upgrading my PC from XP to Vista. Not that this
would guarantee a fix, but do you think it would make it easier to determine
where the problem lies?
Click to expand...

Vista won't make it any easier, and it has additional challenges.
<http://nitecruzr.blogspot.com/2006/12/windows-xp-and-vista-on-lan-together.html>
http://nitecruzr.blogspot.com/2006/12/windows-xp-and-vista-on-lan-together.html

Let's go back to your previous report, and "I looked at these and tried some of
them". What did you try, specifically, and what results did you see? This
isn't a Chinese restaurant, where you try some from Column A, some more from
Column B, and one from Column C, and mix and match. You have to be persistent
and thorough. If you have an LSP / Winsock problem, be very persistent and
thorough.

Did you install software, to get the Windstream online? LSP / Winsock
corruption sounds more likely, if so.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
OK. Here's what I did:

For System 53 error:
Made sure that NetBIOS over TCP/IP is enabled for both
Made sure File/Printer share enabled on both
Double checked that all firewalls are disabled

LSP/Winsock:
Ran LSP-Fix
Ran WinsockFix
Ran WinSock XP Fix
Ran netsh winsock reset catalog


Would it help if I provided you some or all of the ipconfig, netconfig,
browstat info? Let me know what you need. Thanks again for all of your help.
 
Also, my previous Windstream modem worked without any special software
installed. And I actually had to buy an Actiontec DSL modem because I needed
internet access immediately while I was waiting for Windstream to send me a
new one. The Actiontec did require a software installation but I'm not sure
what was added. When I got the new Windstream, I removed everything for the
Actiontec and ran the installation software for the Windstream. And I didn't
try to get to my desktop's files from my laptop during this time, so I'm not
sure if the problems started after the Actiontec or after the new Windstream.
 
OK. Here's what I did:

For System 53 error:
Made sure that NetBIOS over TCP/IP is enabled for both
Made sure File/Printer share enabled on both
Double checked that all firewalls are disabled

LSP/Winsock:
Ran LSP-Fix
Ran WinsockFix
Ran WinSock XP Fix
Ran netsh winsock reset catalog


Would it help if I provided you some or all of the ipconfig, netconfig,
browstat info? Let me know what you need. Thanks again for all of your help.
Click to expand...

There might be a clue in one of the logs. Give us all 4 logs from each
computer, and I'll give it a go.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.
 
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