No longer able to access business contacts

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  • Start date Start date
G

Guest

I have been using BCM for several months now and all of a sudden when I click on a business contact I get a error message that reads "The custom form could not be opened. Outlook will use an outlook form instead. The form required to use this message cannot be displayed. Please contact your administrator."

I looked at properties in my business contacts and it shows 0 for size. Could I have accidently moved or changed that file? If so does anyone have any suggestions as to how I could retrieve it?

I really need some help here!
 
Clear your forms cache. Either find and delete the file frmcache.dat with
Outlook closed or select Tools, Options, Other, Advanced Options, Custom
Forms, Manage Forms, Clear Forms Cache.

--
Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***
DR said:
I have been using BCM for several months now and all of a sudden when I
Click to expand...
click on a business contact I get a error message that reads "The custom
form could not be opened. Outlook will use an outlook form instead. The
form required to use this message cannot be displayed. Please contact your
administrator."
I looked at properties in my business contacts and it shows 0 for size.
Click to expand...
Could I have accidently moved or changed that file? If so does anyone have
any suggestions as to how I could retrieve it?
 
Try clearing the forms cache -- Tools | Options | Other | Advanced Options | Custom Forms | Manage Forms | Clear Cache. If that doesn't work, you may want initiate a support incident with Microsoft at http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit.You will need a .Net Passport, but there should be no charge for filing the request.

If it does work, please post back to let us know.

Also, are you using any PDA synchronization tool to sync your BCM data with a handheld?

--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers
 
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