no ipconfig or ping

  • Thread starter Thread starter Mark
  • Start date Start date
M

Mark

I lost all networking capabilities on my XP Pro box. When
I try "ipconfig", I get the following error:

"internal error, request not supported, unable to query
routing information"

pinging the localhost also does not work.

Does anyone have a suggestion on how to get this
resolved? Can i run an XP fix install to get my network
components back to norm?
 
Hi Mark,

Unfortunately, in cases where this error has occurred for customer in the
past that have contacted us, a reinstall was needed. My suggestion would
be to use System Restore to see if you can get back to the point in time
before the problem occurred. Here is an article that discusses how to use
System Restore in case you're not familiar with it:

306084 HOW TO: Restore the Operating System to a Previous State in Windows
XP
http://support.microsoft.com/?id=306084

Best regards,
Michael Platts, MCSE
Microsoft Product Support

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