No internet/email

[Guest]

Hello experts..

A week ago a brother of mine did something to my parents computer (related to Kazaa) and since that crash they have been unable to get email or access the internet. The are running XP Pro. When they attempt to retreive their email (in both OE6 and MO) an error comes up related to a socket error 11001.

The problem is not that the mail servers are not typed in or correctly in the settings. I am able to ping sites just fine and in the device manager the card says it is operting normally. When I try to access the internet the common "cannot find server" error appears. Any ideas

I downloaded a cleaner software and already have all of the latest updates from McAfee. I did about 4 different system scans and there are no trojans or viruses that I can find. Their ISP doesn't have a clue what the problem could be. And Compaq has been a BIG help! LO

Any advice is GREATLY appreciated

Thanks - josh

 

[Jose]

Try restoring the system to a date previous to the Kaaza intallation date.
Start|Programs|Accesories|System Restore.exe|Restore my computer to a
previous state|next|select date|next|next....
Retoring System will delete any programs installed after the date you
select, it will also restore settings on programs like Outlook Express... In
a personal folder save the Installable.exe of the programs that were
installed during the same time and which you want to reinstall later.
It's better to remove Kaaza and instead install Kaaza Lite which does not
include spyware.

Ad-aware 6 from http://lavasoft.element5.com/software/adaware/ or Spybot
Search & Destroy from http://www.safer-networking.org/ are the most
recommended for finding spyware and troyans.

Hope this helps.

Hello experts...

A week ago a brother of mine did something to my parents computer (related

to Kazaa) and since that crash they have been unable to get email or access
the internet. The are running XP Pro. When they attempt to retreive their
email (in both OE6 and MO) an error comes up related to a socket error
11001.

The problem is not that the mail servers are not typed in or correctly in

the settings. I am able to ping sites just fine and in the device manager
the card says it is operting normally. When I try to access the internet
the common "cannot find server" error appears. Any ideas?

I downloaded a cleaner software and already have all of the latest updates

from McAfee. I did about 4 different system scans and there are no trojans
or viruses that I can find. Their ISP doesn't have a clue what the problem
could be. And Compaq has been a BIG help! LOL

 

[Guest]

I did try that...earlier and forgot to post. Restored to 2 days before this happened and still no luck. Thank you for post.

----- Jose wrote: -----

Try restoring the system to a date previous to the Kaaza intallation date.
Start|Programs|Accesories|System Restore.exe|Restore my computer to a
previous state|next|select date|next|next....
Retoring System will delete any programs installed after the date you
select, it will also restore settings on programs like Outlook Express... In
a personal folder save the Installable.exe of the programs that were
installed during the same time and which you want to reinstall later.
It's better to remove Kaaza and instead install Kaaza Lite which does not
include spyware.

Ad-aware 6 from http://lavasoft.element5.com/software/adaware/ or Spybot
Search & Destroy from http://www.safer-networking.org/ are the most
recommended for finding spyware and troyans.

Hope this helps.

Hello experts...

to Kazaa) and since that crash they have been unable to get email or access
the internet. The are running XP Pro. When they attempt to retreive their
email (in both OE6 and MO) an error comes up related to a socket error
11001.the settings. I am able to ping sites just fine and in the device manager
the card says it is operting normally. When I try to access the internet
the common "cannot find server" error appears. Any ideas?from McAfee. I did about 4 different system scans and there are no trojans
or viruses that I can find. Their ISP doesn't have a clue what the problem
could be. And Compaq has been a BIG help! LOL