no internet/email

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Guest

Hello experts...

A week ago a brother of mine did something to my parents computer (related to Kazaa) and since that crash they have been unable to get email or access the internet. The are running XP Pro. When they attempt to retreive their email (in both OE6 and MO) an error comes up related to a socket error 11001.

The problem is not that the mail servers are not typed in or correctly in the settings. I am able to ping sites just fine and in the device manager the card says it is operting normally. When I try to access the internet the common "cannot find server" error appears. Any ideas?

I downloaded a cleaner software and already have all of the latest updates from McAfee. I did about 4 different system scans and there are no trojans or viruses that I can find. Their ISP doesn't have a clue what the problem could be. And Compaq has been a BIG help! LOL

Any advice is GREATLY appreciated!

Thanks - josh
 
chargerjosh said:
Hello experts...

A week ago a brother of mine did something to my parents computer
(related to Kazaa) and since that crash they have been unable to get
email or access the internet. The are running XP Pro. When they
attempt to retreive their email (in both OE6 and MO) an error comes
up related to a socket error 11001.

The problem is not that the mail servers are not typed in or
correctly in the settings. I am able to ping sites just fine and in
the device manager the card says it is operting normally. When I try
to access the internet the common "cannot find server" error appears.
Any ideas?

I downloaded a cleaner software and already have all of the latest
updates from McAfee. I did about 4 different system scans and there
are no trojans or viruses that I can find. Their ISP doesn't have a
clue what the problem could be. And Compaq has been a BIG help! LOL

Any advice is GREATLY appreciated!

Thanks - josh
Click to expand...

WSAHOST_NOT_FOUND 11001 Host not found. This message indicates
that the key (name, address, and so on)
was not found.

Turn off email scanning in McAfee. It provides no added protection.

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/
 
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