no "Help and Support"

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I have a really strange problem. I just upgraded from Me to xp pro and the only problem I have is "Help and Support". Nothing happens when you click or double-click on the "Help and Support", other than a little bit of hard disk activity and a brief change of mouse pointer to hourglass
No window pops up.
Where do I go from here? Reinstall xp Pro
Could anyone tell me what the name of the "Help and Support" executable is and where it is located
 
You can try running your system file checker. (Disable auto protect on
your antivirus)
You must be logged on as Administrator or as a member of the Administrators
group in order to perform this procedure.
Click START|RUN and type...
"sfc /scannow" (no quotes, and note the
space between "c" and "/")
<enter>
You may be prompted to insert the Windows XP installation CD-ROM. If you
don't have a XP CD You have to:
Point it at the i386 folder - usually located in the Windows folder.

Here are some helpful links to look at:
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
http://helpware.net/downloads/index.htm

You could always Repair the Windows XP Installation, but you do need the CD
+ that is kind of a drastic step, but if all else fails.
Good Luck, DC
 
I ran the System File Checker and after running, it just terminates the program
No message window pops up. Very poor interface, if you ask me
Thanks anyway


----- DCC wrote: ----

You can try running your system file checker. (Disable auto protect o
your antivirus
You must be logged on as Administrator or as a member of the Administrator
group in order to perform this procedure
Click START|RUN and type..
"sfc /scannow" (no quotes, and note th
space between "c" and "/"
<enter
You may be prompted to insert the Windows XP installation CD-ROM. If yo
don't have a XP CD You have to
Point it at the i386 folder - usually located in the Windows folder

Here are some helpful links to look at
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.ht
http://helpware.net/downloads/index.ht

You could always Repair the Windows XP Installation, but you do need the C
+ that is kind of a drastic step, but if all else fails
Good Luck, D
 
I have a really strange problem. I just upgraded from Me to xp pro and the only problem I have is "Help and Support". Nothing happens when you click or double-click on the "Help and Support", other than a little bit of hard disk activity and a brief change of mouse pointer to hourglass.
No window pops up.
Where do I go from here? Reinstall xp Pro?
Could anyone tell me what the name of the "Help and Support" executable is and where it is located?
Click to expand...

Following are registry keys that control "Help and Support". Check if
they are there. If not, and you feel competent, add them to the
registry. But if you do not know how then GET HELP doing it.


HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\0\win32
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\HELPDIR
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\0\win32
Default Value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\HELPDIR
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\
 
Following are registry keys that control "Help and Support". Check if
they are there. If not, and you feel competent, add them to the
registry. But if you do not know how then GET HELP doing it.


HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\0\win32
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\1

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\HELPDIR
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\0\win32
Default Value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\2

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C
04F72DAF7}\1.0\HELPDIR
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\
Click to expand...


P.S. Go here:-

http://www.kellys-korner-xp.com/top10faqs.htm

and click on the ? next to:-

Why doesn't Help and Support work?
 
----- DCC wrote: ----

Did you look at the pages from the 2 links


Yes. Could you please tell me where the latest version of winhlp32.exe should be located
Version 5.1.2600.0 (XPClient.010817-1148) is in C:\WINDOWS\SYSTEM32 and 5.1.2600.1106 (xpsp1.020828-1920) is in C:\WINDOWS
I'm running Windowns XP Professional Version 2002 Service Pack 1

Thanks
 
----- Pauline Johnson wrote: ----

On Wed, 25 Feb 2004 20:51:06 -0800, "xpnovice" <[email protected]
wrote
I have a really strange problem. I just upgraded from Me to xp pro and the only problem I have is "Help and Support". Nothing happens when you click or double-click on the "Help and Support", other than a little bit of hard disk activity and a brief change of mouse pointer to hourglass
No window pops up.
Where do I go from here? Reinstall xp Pro
Could anyone tell me what the name of the "Help and Support" executable is and where it is located
Click to expand...

Following are registry keys that control "Help and Support". Check i
they are there. If not, and you feel competent, add them to th
registry. But if you do not know how then GET HELP doing it


HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00
04F72DAF7}\1.0\0\win3
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00
04F72DAF7}\1.0\HELPDI
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00
04F72DAF7}\1.0\0\win3
Default Value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe\

HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00
04F72DAF7}\1.0\HELPDI
Default value: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe


Thanks Pauline, all the correct values are in there
 
----- Pauline Johnson wrote: ----

On Fri, 27 Feb 2004 10:27:15 +1100, Pauline Johnson <[email protected]
wrote
they are there. If not, and you feel competent, add them to th
registry. But if you do not know how then GET HELP doing it
Click to expand...


P.S. Go here:

http://www.kellys-korner-xp.com/top10faqs.ht

and click on the ? next to:

Why doesn't Help and Support work?

-------------------------------------------------------------------------------------------------

Pauline, Could you please tell me where the latest version of winhlp32.exe should be located
Version 5.1.2600.0 (XPClient.010817-1148) is in C:\WINDOWS\SYSTEM32 and 5.1.2600.1106 (xpsp1.020828-1920) is in C:\WINDOWS
I'm running Windowns XP Professional Version 2002 Service Pack 1

Thanks
 
..... snip .....
Click to expand...
Pauline, Could you please tell me where the latest version of winhlp32.exe should be located?
Version 5.1.2600.0 (XPClient.010817-1148) is in C:\WINDOWS\SYSTEM32 and 5.1.2600.1106 (xpsp1.020828-1920) is in C:\WINDOWS.
I'm running Windowns XP Professional Version 2002 Service Pack 1.
Click to expand...

I'm on Win XP Home SP1 and I have copies of winhlp32.exe in both
C:\WINDOWS\ and C:\WINDOWS\SYSTEM32 - don't know why!! And I don't
really know the correct location.
 
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