No free support

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Guest

Microsoft appreciates our input, but they, like everyone else, appreciate our
money moreso. I think it's ridiculous that they charge $35.00 to get support
by email for Outlook 2003. Can't you get good help anymore? Apparently not.
 
Support here is free, but we aren't able to detect your problems using
osmosis.

The reason they charge is because there are a good number of people who
would call before trying to solve their problem on their own - and it costs
upwards of $35 per call for a short call. A difficult problem can take a lot
longer, with costs a lot higher.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Thank you for your reply, Diane, I'm sorry, it's just that sometimes when I
get frustrated, I don't know how to vent my frustration. And sometimes the
only thing I can think about is getting my words of frustration out somewhere
where maybe someone else will read it.

Anyway, my problem, No more than two weeks ago, I switched my ISP from
PeoplePC Online to SysMatrix.Net. I prefer the latter because they don't use
any software. It's a direct dial-up. However, my new problem is that
Outlook, and IE, as I discovered tonight, is that both programs automatically
dialup my ISP. Under Internet Options, I always have "Never dial a
connection" checked, because I'm a control freak, and I prefer to do
everything in my life manually. In Outlook, I checked the "Connect using my
phone line" and "Connect using Internet Explorer's or third party dialer",
each with the same automatic dial-up result.

I have been with SysMatrix.Net before, but it has never automatically dialed
up like this before. Do you have any ideas?

Again, I really appreciate your response. Have a good day! :)
Steve ([email protected]

Diane Poremsky said:
Support here is free, but we aren't able to detect your problems using
osmosis.

The reason they charge is because there are a good number of people who
would call before trying to solve their problem on their own - and it costs
upwards of $35 per call for a short call. A difficult problem can take a lot
longer, with costs a lot higher.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


[email protected] said:
Microsoft appreciates our input, but they, like everyone else, appreciate
our
money moreso. I think it's ridiculous that they charge $35.00 to get
support
by email for Outlook 2003. Can't you get good help anymore? Apparently
not.
Click to expand...
Click to expand...
 
I apologize; it seems the problems lies with the PC needing an internet
connection in general. Outlook, IE, and an online 3-D chat community called
ActiveWorlds all automatically dial out. My problem may not be pertinent
here. I checked with my Dad, who is also a PC Tech Support Rep, and
hopefully he will be able to help me.

[email protected] said:
Thank you for your reply, Diane, I'm sorry, it's just that sometimes when I
get frustrated, I don't know how to vent my frustration. And sometimes the
only thing I can think about is getting my words of frustration out somewhere
where maybe someone else will read it.

Anyway, my problem, No more than two weeks ago, I switched my ISP from
PeoplePC Online to SysMatrix.Net. I prefer the latter because they don't use
any software. It's a direct dial-up. However, my new problem is that
Outlook, and IE, as I discovered tonight, is that both programs automatically
dialup my ISP. Under Internet Options, I always have "Never dial a
connection" checked, because I'm a control freak, and I prefer to do
everything in my life manually. In Outlook, I checked the "Connect using my
phone line" and "Connect using Internet Explorer's or third party dialer",
each with the same automatic dial-up result.

I have been with SysMatrix.Net before, but it has never automatically dialed
up like this before. Do you have any ideas?

Again, I really appreciate your response. Have a good day! :)
Steve ([email protected]

Diane Poremsky said:
Support here is free, but we aren't able to detect your problems using
osmosis.

The reason they charge is because there are a good number of people who
would call before trying to solve their problem on their own - and it costs
upwards of $35 per call for a short call. A difficult problem can take a lot
longer, with costs a lot higher.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


[email protected] said:
Microsoft appreciates our input, but they, like everyone else, appreciate
our
money moreso. I think it's ridiculous that they charge $35.00 to get
support
by email for Outlook 2003. Can't you get good help anymore? Apparently
not.
Click to expand...
Click to expand...
Click to expand...
 
ARRGGHH! They do have free support-ONE! Fine, so I went for an online chat
session. Before thye 'expert' could offer anything useful, I was cut off!
Because of a 'network problem'. Do I still have my free chat session? (pout)
Here's the message history:
Welcome to Microsoft Outlook Chat
The session has been accepted.

{Chetana} Thank you for using Microsoft Outlook Chat Support. My name is
Chetana. May I address you by your first name?
{Estella Ngan} yes
{Chetana} can i have your email address?
{Estella Ngan} [edited]
{Chetana} thank you
{Chetana} how may i help you today?
{Estella Ngan} erm, did you receive what i have just typed desribing my
problem?
{Estella Ngan} describing
{Chetana} okm
{Chetana} when did you get the message
{Estella Ngan} when i press the send button
{Chetana} ok
{Chetana} close outlook
{Chetana} start--run--outlook /safe
{Chetana} there is space between outlookand slash
{Estella Ngan} done
{Chetana} and click on send button
{Chetana} what happens
{Estella Ngan} same thing
{Chetana} ok
{Chetana} lets go ahead create ne wprofile
{Chetana} On the Start menu, click Control Panel .
Click Switch to Classic View , and then click the Mail icon.
In the Mail Setup dialog box, click the Show Profiles button.
On the General tab, click to select the Prompt for a profile to be used
check box.
Click Add .
In the Profile Name box, type a descriptive name for the new profile, and
then click OK .
In the E-mail Accounts dialog box, click Add a new e-mail account, and then
click Next .
Select the appropriate server type for your new e-mail account, and then
click Next .
Fill in the appropriate information as prompted, and then click Next and
Finish as needed.
Click OK .
{Estella Ngan} my server is the school network, i choose ms exchange server?
{Estella Ngan} first thing,, can i use the shared workspace feature already
or must i buy the sharepoint software to get the service?
{Estella Ngan} new profile created
{Estella Ngan} next?
{Estella Ngan} done. next?
{Estella Ngan} hello?
{Estella Ngan} anybody there?
We are facing temporary network problems. Attempting to reconnect.
{Estella Ngan} Will I get another free chat session if microsoft has a
network problem while I'm chatting?

Lolz, the irony...microsoft having network problem...
 
Without knowing what the error message is (it's not in the transcript) or
your version (it's that osmosis thing again) - I can only guess you need to
delete the *.srs files in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook. Creating a new profile using a new name for the
profile (don't delete the profile and create a new one using that name) has
the same effect - however unless your school uses exchange server, a new
profile connecting to an exchange account might not work. :)


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


est said:
ARRGGHH! They do have free support-ONE! Fine, so I went for an online chat
session. Before thye 'expert' could offer anything useful, I was cut off!
Because of a 'network problem'. Do I still have my free chat session?
(pout)
Here's the message history:
Welcome to Microsoft Outlook Chat
The session has been accepted.

{Chetana} Thank you for using Microsoft Outlook Chat Support. My name is
Chetana. May I address you by your first name?
{Estella Ngan} yes
{Chetana} can i have your email address?
{Estella Ngan} [edited]
{Chetana} thank you
{Chetana} how may i help you today?
{Estella Ngan} erm, did you receive what i have just typed desribing my
problem?
{Estella Ngan} describing
{Chetana} okm
{Chetana} when did you get the message
{Estella Ngan} when i press the send button
{Chetana} ok
{Chetana} close outlook
{Chetana} start--run--outlook /safe
{Chetana} there is space between outlookand slash
{Estella Ngan} done
{Chetana} and click on send button
{Chetana} what happens
{Estella Ngan} same thing
{Chetana} ok
{Chetana} lets go ahead create ne wprofile
{Chetana} On the Start menu, click Control Panel .
Click Switch to Classic View , and then click the Mail icon.
In the Mail Setup dialog box, click the Show Profiles button.
On the General tab, click to select the Prompt for a profile to be used
check box.
Click Add .
In the Profile Name box, type a descriptive name for the new profile, and
then click OK .
In the E-mail Accounts dialog box, click Add a new e-mail account, and
then
click Next .
Select the appropriate server type for your new e-mail account, and then
click Next .
Fill in the appropriate information as prompted, and then click Next and
Finish as needed.
Click OK .
{Estella Ngan} my server is the school network, i choose ms exchange
server?
{Estella Ngan} first thing,, can i use the shared workspace feature
already
or must i buy the sharepoint software to get the service?
{Estella Ngan} new profile created
{Estella Ngan} next?
{Estella Ngan} done. next?
{Estella Ngan} hello?
{Estella Ngan} anybody there?
We are facing temporary network problems. Attempting to reconnect.
{Estella Ngan} Will I get another free chat session if microsoft has a
network problem while I'm chatting?

Lolz, the irony...microsoft having network problem...

[email protected] said:
Microsoft appreciates our input, but they, like everyone else, appreciate
our
money moreso. I think it's ridiculous that they charge $35.00 to get
support
by email for Outlook 2003. Can't you get good help anymore? Apparently
not.
Click to expand...
Click to expand...
 
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