No Communication with DVD

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I have a Dell with Windows XP on it. It has 2 dvd's in it, that were working
fine, and then not. When I look in Device Manager the DVD's are there, but
are flagged yellow. They say that the drivers need to be updated. I have:

Updated both drivers
Replaced the cable
Connected the DVD's to IDE 1 with the HD
Put another CD player in on IDE 1 and 2

All CD's/DVD's do the same thing. They show up, but can't communicate.
Anyone have a suggestion?

Thanks for the help.
 
I have a Dell with Windows XP on it. It has 2 dvd's in it, that were working
fine, and then not. When I look in Device Manager the DVD's are there, but
are flagged yellow. They say that the drivers need to be updated. I have:

Updated both drivers
Replaced the cable
Connected the DVD's to IDE 1 with the HD
Put another CD player in on IDE 1 and 2

All CD's/DVD's do the same thing. They show up, but can't communicate.
Anyone have a suggestion?

Thanks for the help.
Click to expand...

Do you have third party burning software installed? If yes, check that
program for a tool that checks and analyzes drives. Possibly check for an
update of the program too.

May want to try the following REG file. It's by MVP Doug Knox. It's purpose
is to restore missing drives to Windows Explorer but I think it might be
useful to you in that it resets the upper and lower filter data for the
drives in the registry.
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

Also an article about burning in XP. Includes some troubleshooting
references that may be helpful:
http://www.aumha.org/win5/a/xpcd.htm
 
In Sharon F <[email protected]> had this to say:

My reply is at the bottom of your sent message:
Do you have third party burning software installed? If yes, check that
program for a tool that checks and analyzes drives. Possibly check
for an update of the program too.

May want to try the following REG file. It's by MVP Doug Knox. It's
purpose is to restore missing drives to Windows Explorer but I think
it might be useful to you in that it resets the upper and lower
filter data for the drives in the registry.
http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm

Also an article about burning in XP. Includes some troubleshooting
references that may be helpful:
http://www.aumha.org/win5/a/xpcd.htm
Click to expand...

Silly question... Maybe upperfilters and lowerfilters gone corrupt due to
shoddy application or the likes? Just something to add to the list of things
to check should the links Sharon gave you not be adequate though they likely
will be. They might even mention it, I took a look and it wasn't glaringly
listed on the pages so I don't really know.

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes
 
Silly question... Maybe upperfilters and lowerfilters gone corrupt due to
shoddy application or the likes? Just something to add to the list of things
to check should the links Sharon gave you not be adequate though they likely
will be. They might even mention it, I took a look and it wasn't glaringly
listed on the pages so I don't really know.
Click to expand...

Thanks for pitching in, Galen. Doug's tool resets the filters so that
should be covered. It's repeated at Alex's XP burning page.

Have seen XP refer to the burning mechanism as "drivers" which is why I
mentioned burning programs. Sometimes using the tools provided by the
burning application to re-examine the drives helps. However on one
occasion, I had to "re-introduce" my hardware after updates by reinstalling
the burning application. It worked but since drive problems can be caused
by so many things it's not a "cure all."

If this is a new Dell that shipped with two drives, the OP may want to take
advantage of their free tech support.
 
In Sharon F <[email protected]> had this to say:

My reply is at the bottom of your sent message:
Thanks for pitching in, Galen. Doug's tool resets the filters so that
should be covered. It's repeated at Alex's XP burning page.

Have seen XP refer to the burning mechanism as "drivers" which is why
I mentioned burning programs. Sometimes using the tools provided by
the burning application to re-examine the drives helps. However on one
occasion, I had to "re-introduce" my hardware after updates by
reinstalling the burning application. It worked but since drive
problems can be caused by so many things it's not a "cure all."

If this is a new Dell that shipped with two drives, the OP may want
to take advantage of their free tech support.
Click to expand...

Free support is good. Once there was a time when Dell was reknown for their
support though it's my understanding that they're nowhere near what they
used to be. I've had to manually go in and remove the registry lines a few
times in the past. That's always a fun task. You'd think that, by now, I'd
simply write something to just remove the entries and call it good. Alas, I
still do it manually. Dunno why... Also let's not forget that a good
solution is to place a swift kick into the side of the tower aiming just
below the location of the drive itself. While it might not work (and most
likely won't) it will release a great deal of tension and it's one of the
few times you can win against a computer.

Galen
--

"But there are always some lunatics about. It would be a dull world
without them."

Sherlock Holmes
 
Free support is good. Once there was a time when Dell was reknown for their
support though it's my understanding that they're nowhere near what they
used to be. I've had to manually go in and remove the registry lines a few
times in the past. That's always a fun task. You'd think that, by now, I'd
simply write something to just remove the entries and call it good. Alas, I
still do it manually. Dunno why... Also let's not forget that a good
solution is to place a swift kick into the side of the tower aiming just
below the location of the drive itself. While it might not work (and most
likely won't) it will release a great deal of tension and it's one of the
few times you can win against a computer.

Galen
Click to expand...

<smile> Unfortunately, "Kick it!" is all too often more useful advice than
what some tech support departments have to offer.
 
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