No Alerts being displayed on Dell Support Viewer after 3 months!

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Guest

Since I purchased my 4600C, the Dell Support Alert function has never worked. I have gone by the book in setup but must be missing something. I get the viewer popping up at times, the yellow arrow keeps scrolling to the left over and over but NO NEW or ARCHIVED alerts ever show. I then exit the viewer untill the next time. Can anyone help? Thank you.
 
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| Since I purchased my 4600C, the Dell Support Alert function has never worked. I have gone by the book in
setup but must be missing something. I get the viewer popping up at times, the yellow arrow keeps scrolling to
the left over and over but NO NEW or ARCHIVED alerts ever show. I then exit the viewer untill the next time.
Can anyone help? Thank you.
 
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