no access

  • Thread starter Thread starter Mikeys
  • Start date Start date
M

Mikeys

seems I haven't been able to log onto messenger for the last few days. It
tells me that my password is invalid, I have reset the password but that did
not work. I attempted to e-mail microsoft but it seems I need to be logged
in to passport to do this. Any help much appreciated. Thanks Mike
 
Greetings,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Thanks Jonathan I'm back online. Mike


Jonathan Kay said:
Greetings,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @
Click to expand...
http://memberservicesnet.passport.com/memberservice.srf, then try
 
Similar problem, but if you try using hotmail on another
computer it works, so its not your password. I also have
this problem, but also get an error message saying Your
current security settings prohibit running ActiveX
controls on this page. As a result the page may not
display correctly, when i try to access my online banking
and widows updates, despite changing the security
settings. i can't gt help from microsoft as it won't load
either.
 
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