no access to some functions

  • Thread starter Thread starter kah
  • Start date Start date
K

kah

Running Windows XP Home and have a problem that I believe is virus related.
If I attempt to run regedit or access desktop properties I receive an error
message stating that the administrator has turned these features off. I have
run virus scans and removed trojan viruses and I am at this time able to open
regedit but other features such as desktop properties are still not
available. I can start in safe mode and log onto the admin account and all
works fine. I have checked my user account and I am shown as an
administrator. Anyone have any ideas. Thanks
 
kah said:
Running Windows XP Home and have a problem that I believe is virus
related. If I attempt to run regedit or access desktop properties I
receive an error
message stating that the administrator has turned these features off. I
have run virus scans and removed trojan viruses and I am at this time able
to open regedit but other features such as desktop properties are still
not
available. I can start in safe mode and log onto the admin account and
all
works fine. I have checked my user account and I am shown as an
administrator. Anyone have any ideas. Thanks
Click to expand...

Your computer is still not clean and/or the operating system has been
damaged.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.

Malke
 
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