NIS 2004 is broken, beware!

  • Thread starter Thread starter TX2
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T

TX2

Just installed NIS 2004 on 2 Win98 machines, ran a successful Live
Update on both, and then when 'educating' users to show them how to run
a manual Live Update (which is something i always suggest users do
periodically anyway) NIS2004 reports the update list as being corrupt.

Symantec KB at http://makeashorterlink.com/?V35521C46 documents this,
but Symantec do not have a fix!

No doubt, as Live Update is on the whole an automated task, this will go
unnoticed by many users who will think they are up-to-date and
protected, when in actual fact their machines are being left wide open
to virus infection.
 
TX2 said:
Just installed NIS 2004 on 2 Win98 machines, ran a successful Live
Update on both, and then when 'educating' users to show them how to run
a manual Live Update (which is something i always suggest users do
periodically anyway) NIS2004 reports the update list as being corrupt.

Symantec KB at http://makeashorterlink.com/?V35521C46 documents this,
but Symantec do not have a fix!

No doubt, as Live Update is on the whole an automated task, this will go
unnoticed by many users who will think they are up-to-date and
protected, when in actual fact their machines are being left wide open
to virus infection.
Click to expand...

These days, upgrading most software that is *newly* released is a fool's
game. There is a debugging process that will undoubtedly take place
(financial pressures to release software before it is ripe always trump
quality control) and if you like to participate in that kind of nonsense,
then be the first on your block to have the latest and greatest version. A
good rule of thumb is wait six to eight months (or more with windows) while
others help with *post beta* testing. The initial quality of Symantec
upgrades has gotten worse, rather than better. Vote with your wallet: say no
to upgrades!
 
optikl said:
These days, upgrading most software that is *newly* released is a fool's
game. There is a debugging process that will undoubtedly take place
(financial pressures to release software before it is ripe always trump
quality control) and if you like to participate in that kind of nonsense,
then be the first on your block to have the latest and greatest version. A
good rule of thumb is wait six to eight months (or more with windows) while
others help with *post beta* testing. The initial quality of Symantec
upgrades has gotten worse, rather than better. Vote with your wallet: say no
to upgrades!
Click to expand...
=====================================================

Not only that, but I can't even get the bloody s/w installed on my MS 2000
NT machine. Symantec support is useless.
 
Stephen Green said:
say
=====================================================

Not only that, but I can't even get the bloody s/w installed on my MS 2000
NT machine. Symantec support is useless.
Click to expand...


Join the club! See my problems with liveupdate earlier. (XP pro) They, in
their support page list several things to "fix" their liveupdate but none of
them work.

They offer a phone number, not 800, with the instructions of having your
credit card handy because the cost is about 30 bucks plus several min or hrs
on long distance just to talk to them. For that money, I can buy their
competitors brand and I will. I'm hard pressed to mean mouth them enough.
They still owe me on the 2002 version that quit first.

I'm going to try a freebee next.

Glenn
 
Just installed NIS 2004 on 2 Win98 machines, ran a successful Live
Update on both, and then when 'educating' users to show them how to run
a manual Live Update (which is something i always suggest users do
periodically anyway) NIS2004 reports the update list as being corrupt.
Click to expand...


Hah!

Just installed Norton 2004 on a Win98 system, and during the install it
comes up with an error message, which, upon visiting the Symantec web
site, requires SFC (System File Checker) to be run, with changes made to
files *and* registry in order to make it work!!

Great for your non-techie home user, not.

So, that's 3 out of 3 ****-ups by Symantec, a product i have always
found reliable, till now.

So, what is the 2004 alternative?

Mcafee?

Bear in mind, this is for non-technical domestic users who want an "out
of the box experience" purchased from their local retail outlet.
 
Encountered the same problem, but at least in my case it seems to be a
problem between LiveUpdate and NIS itself: when I finally just
disabled NIS completely, LiveUpdate ran as expected.
It really stinks that Symantec can't even get two components of the
same suite to work together properly.
 
Glenn said:
will version.


Join the club! See my problems with liveupdate earlier. (XP pro) They, in
their support page list several things to "fix" their liveupdate but none of
them work.

They offer a phone number, not 800, with the instructions of having your
credit card handy because the cost is about 30 bucks plus several min or hrs
on long distance just to talk to them. For that money, I can buy their
competitors brand and I will. I'm hard pressed to mean mouth them enough.
They still owe me on the 2002 version that quit first.

I'm going to try a freebee next.

Glenn
Click to expand...
=============================================

Yes it is frustrating. I gave up on Symantec, have written a snailmail
letter to their CEO requesting a full refund of $120+ . Finally got
Systemsuite 5 from V-COM.

Symantec really needs to smarten up, both on their programming and support
services!

Steve
 
I see Symantec still has not fixed their live update bugs. They have had
these exact same bugs for years now. I guess they figure as long as people
keep paying them money, they won't fix it.

I'm sure they already lost a lot of customers with their product activation
in their 2004 version.
 
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