New XP patch deactivated Norton AV?

  • Thread starter Thread starter Michael Hobbs
  • Start date Start date
M

Michael Hobbs

my computer runs XP-Pro. this evening i noticed there was a new security
update on their web and installed it. Now NAV 2004 claims it has to be
reactivated... I am supposed to enter the products serial number. I am not
sure i have it. Other than hassling with Symantec is there some way to deal
with this? Whether the update is strictly related to the problem I am having
with NAV is a matter of speculation. What I do know is that it happened
right away after reboot.
 
On that special day, Michael Hobbs, ([email protected]) said...
my computer runs XP-Pro. this evening i noticed there was a new security
update on their web and installed it.
Click to expand...

Which update?
http://www.microsoft.com/germany/ms/technetservicedesk/bulletin/bulletinms04-001.htm
http://www.microsoft.com/germany/ms/technetservicedesk/bulletin/bulletinms04-002.htm
http://www.microsoft.com/germany/ms/technetservicedesk/bulletin/bulletinms04-003.htm
Click to expand...

or this one?

http://zdnet.com.com/2100-1105_2-5139317.html

Now NAV 2004 claims it has to be
reactivated... I am supposed to enter the products serial number. I am not
sure i have it.
Click to expand...

Are you sure the problem is a serial number, or isn't it rather a
missing certificate?
http://news.zdnet.co.uk/0,39020330,39118994,00.htm
http://zdnet.com.com/2100-1105_2-5138447.html
Click to expand...
Other than hassling with Symantec is there some way to deal
with this? Whether the update is strictly related to the problem I am having
with NAV is a matter of speculation. What I do know is that it happened
right away after reboot.
Click to expand...

Use the link given on the last site. This is an ugly workaround, and the
real solution will probably be a visit to Verisign to download a new
certificate. As I don't use the Internet Explorer nor Symantec products,
I can't exactly tell how to resolve the issue.


Gabriele Neukam

(e-mail address removed)
 
Hi. Gabriele, thanks for the reply. I also found something about this on
Symantec's web just now. Their solution is ugly, too, I will check the links
you suggested.
See my post just now: NAV deactivated. do i need an av program??

(e-mail address removed)
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Michael Hobbs
Minneapolis, Minnesota, USA
 
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