New Vista loaded laptop will not connect to home Access Point

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Guest

Hi

setup :

Telsey CPVA 500 router (adsl provider Tele2 in spain)
DLink DWL-G700AP access point
Asus X51R laptop with Vista Home Premium (pre-installed):Atheros AR5006EG
wireless network adaptor

1. I can connect the laptop to the router directly via ethernet cable
without problem.
2. Other laptops with XP can connect wirelessly with no problem (WEP
activated)
3. I cannot connect the laptop to the Access point above. I can connect to
other wifi networks but not this one. When i try to connect i get the error
message:

Root cause:
Windows cannot connect to "blackhorse"
Wireless association failed due to an unknown reason.

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

It´s like it doesn´t even attempt to connect. Straight to the above
message..no connection bar and no WEP key prompt. (I have tried both
open/disabled and WEP activated..same result.)

I´ve turned off ant-virus before all this. Firewall aswell.
I´ve tried fixed IP on laptop.
Wireless adaptor uninstalled and re-installed with up to date drivers.
Access point firmware is up to date.
I´ve reset the AP . Started again. still same result.
Tried without V6 TCP. to no avail


The router I cannot access because Tele2 have prevented it. which is
ridiculous but seeing as i can connect with cable ok I´m assuming the problem
isn´t there.
I´ve spoken to Dlink ..they say no problem with their product and Vista.
It´s the configuration of the laptop they say...?

I can´t think of what else to do. I´d like to try a different access point
with this router but haven´t one available and I can walk outside and connect
to a different network no probs...

is there something i haven´t tried? Why just this laptop and this network?

if not i´ll have to uninstall Vista and go back to XP .

any help would be much appreciated.

neil

event report below..




Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 19/03/2007 23:10:23
Event ID: 6100
Task Category: (12)
Level: Information
Keywords: (2)
User: LOCAL SERVICE
Computer: deano-PC
Description:
Helper Class (RNWF MSM Helper Class) Event:

Wireless Diagnostic Helper Class Event

For complete information about this session see the Wireless Diagnostic
Informational Event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 2bd302b4-0d6e-417e-b56f-9cbf93922255
Interface name: Atheros AR5006EG Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: blackhorse
SSID length: 10
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "blackhorse"
Wireless association failed due to an unknown reason.

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

Repair option:
Try connecting to "blackhorse" again
If the problem continues, contact your network administrator or hardware
manufacturer for further assistance.



Event Verbosity:0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Networking"
Guid="{36c23e18-0e66-11d9-bbeb-505054503030}" />
<EventID>6100</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>12</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000002</Keywords>
<TimeCreated SystemTime="2007-03-19T22:10:23.148Z" />
<EventRecordID>4855</EventRecordID>
<Correlation ActivityID="{7B37C63F-1246-4161-BC74-BA63755B8719}" />
<Execution ProcessID="3588" ThreadID="5332" />
<Channel>System</Channel>
<Computer>deano-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="HelperClassName">RNWF MSM Helper Class</Data>
<Data Name="EventDescription">Wireless Diagnostic Helper Class Event

For complete information about this session see the Wireless Diagnostic
Informational Event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 2bd302b4-0d6e-417e-b56f-9cbf93922255
Interface name: Atheros AR5006EG Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: blackhorse
SSID length: 10
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "blackhorse"
Wireless association failed due to an unknown reason.

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

Repair option:
Try connecting to "blackhorse" again
If the problem continues, contact your network administrator or hardware
manufacturer for further assistance.

</Data>
<Data Name="EventVerbosity">0</Data>
</EventData>
</Event>
 
The g700 is quite old by today's standards and apparently only
supports WEP (which is really not safe these days). It may be time
to replace the DWL-G700AP with something that supports at least WPA
for security reasons alone.

The only thing to try is to see if there is a setting for G only and
mixed B and G and see if changing this setting makes any difference.
Hi

setup :

Telsey CPVA 500 router (adsl provider Tele2 in spain)
DLink DWL-G700AP access point
Asus X51R laptop with Vista Home Premium (pre-installed):Atheros AR5006EG
wireless network adaptor

1. I can connect the laptop to the router directly via ethernet cable
without problem.
2. Other laptops with XP can connect wirelessly with no problem (WEP
activated)
3. I cannot connect the laptop to the Access point above. I can connect to
other wifi networks but not this one. When i try to connect i get the error
message:

Root cause:
Windows cannot connect to "blackhorse"
Wireless association failed due to an unknown reason.

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

It´s like it doesn´t even attempt to connect. Straight to the above
message..no connection bar and no WEP key prompt. (I have tried both
open/disabled and WEP activated..same result.)

I´ve turned off ant-virus before all this. Firewall aswell.
I´ve tried fixed IP on laptop.
Wireless adaptor uninstalled and re-installed with up to date drivers.
Access point firmware is up to date.
I´ve reset the AP . Started again. still same result.
Tried without V6 TCP. to no avail


The router I cannot access because Tele2 have prevented it. which is
ridiculous but seeing as i can connect with cable ok I´m assuming the problem
isn´t there.
I´ve spoken to Dlink ..they say no problem with their product and Vista.
It´s the configuration of the laptop they say...?

I can´t think of what else to do. I´d like to try a different access point
with this router but haven´t one available and I can walk outside and connect
to a different network no probs...

is there something i haven´t tried? Why just this laptop and this network?

if not i´ll have to uninstall Vista and go back to XP .

any help would be much appreciated.

neil

event report below..




Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 19/03/2007 23:10:23
Event ID: 6100
Task Category: (12)
Level: Information
Keywords: (2)
User: LOCAL SERVICE
Computer: deano-PC
Description:
Helper Class (RNWF MSM Helper Class) Event:

Wireless Diagnostic Helper Class Event

For complete information about this session see the Wireless Diagnostic
Informational Event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 2bd302b4-0d6e-417e-b56f-9cbf93922255
Interface name: Atheros AR5006EG Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: blackhorse
SSID length: 10
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "blackhorse"
Wireless association failed due to an unknown reason.

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

Repair option:
Try connecting to "blackhorse" again
If the problem continues, contact your network administrator or hardware
manufacturer for further assistance.



Event Verbosity:0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Networking"
Guid="{36c23e18-0e66-11d9-bbeb-505054503030}" />
<EventID>6100</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>12</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000002</Keywords>
<TimeCreated SystemTime="2007-03-19T22:10:23.148Z" />
<EventRecordID>4855</EventRecordID>
<Correlation ActivityID="{7B37C63F-1246-4161-BC74-BA63755B8719}" />
<Execution ProcessID="3588" ThreadID="5332" />
<Channel>System</Channel>
<Computer>deano-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="HelperClassName">RNWF MSM Helper Class</Data>
<Data Name="EventDescription">Wireless Diagnostic Helper Class Event

For complete information about this session see the Wireless Diagnostic
Informational Event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: 2bd302b4-0d6e-417e-b56f-9cbf93922255
Interface name: Atheros AR5006EG Wireless Network Adapter
Interface type: Native WiFi
Profile: Discovery connection
SSID: blackhorse
SSID length: 10
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: Problem found

Root cause:
Windows cannot connect to "blackhorse"
Wireless association failed due to an unknown reason.

Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure

Repair option:
Try connecting to "blackhorse" again
If the problem continues, contact your network administrator or hardware
manufacturer for further assistance.

</Data>
<Data Name="EventVerbosity">0</Data>
</EventData>
</Event>
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
hi barb

i know what you're saying..WEP isn't the best but then I was working on a
budget and to be honest wasn't that fussed about too much encryption
(although we then get into that whole legal thing..) but I'm frustrated that
I only bought the AP earlier this year....not really thinking there would be
too much problem with an AP in the future....but there you go..

I almost bought a new AP today but wanted to try all other options first....
may have to revise that thought... :)

i had looked for the G or B option and it is set to both/either....

cheers
neil
 
Neil, if it were me, I'd definitely revisit the purchase of a new
and more secure AP. There is just too much risk with WEP.

hi barb

i know what you're saying..WEP isn't the best but then I was working on a
budget and to be honest wasn't that fussed about too much encryption
(although we then get into that whole legal thing..) but I'm frustrated that
I only bought the AP earlier this year....not really thinking there would be
too much problem with an AP in the future....but there you go..

I almost bought a new AP today but wanted to try all other options first....
may have to revise that thought... :)

i had looked for the G or B option and it is set to both/either....

cheers
neil
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
anybody got any ideas about this issue...? still think it's something to do
with Vista...
 
i did set the AP to channel 7..why 7 i don't know :) .. but no success..i'll
try one of the non overlapping (1or11) channels later today..
 
SAME PROBLEM HERE
Except this will not connect to any Unsecured Networks, No librarys,
Coffeeshops what ever.

I've talked to both librarians and the coffee shop owners and they say they
are not updating their routers any time soon.
 
go into the network and sharing center, manage wireless networks
select these networks by right clicking, then properties and set to
connect automatically. (was this already checked?)

SAME PROBLEM HERE
Except this will not connect to any Unsecured Networks, No librarys,
Coffeeshops what ever.

I've talked to both librarians and the coffee shop owners and they say they
are not updating their routers any time soon.
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
Please post some info about your computer/wireless card
what wireless card/chip and what driver version
which version of Vista and whether workgroup or domain

do you see error messages?
is there anything in event logs?

do you get an IP when at these places? if not, have you tried
repairing the connection or a cmd line release/renew?



Yes this was already checked.
Click to expand...
--

Barb Bowman
MS Windows-MVP
Expert Zone & Vista Community Columnist
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
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