Pam said:
Apparently my family upgraded the version of internet
exploerer while I was out of town on business. Now when I
use it, I receive a home page 'makemesearch.com'. If I
change my home page, the next time I launch Explorer it
has changed BACK to the search homepage. I am so
aggravated that I am ready to uninstall this product, and
use Netscape. I have always preferred Explorer, but this
is unacceptable.
ATo address your concerns regarding 'makemesearch', kindly follow this steps below to assist you further removing it.
1. Go to control panel
2 . Go to add/remove
3. remove the <search Selection> prog
Also, try to go to Add/Remove programs and proceed to uninstall
XOFTSPY if you do not need it.
Now, kindly follow the steps below to clear out the settings on your
IE.
RESETTING THE SETTINGS ON THE INTERNET EXPLORER
To access the Internet Options window, please follow the steps below:
START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
START > CONTROL PANEL. (For Windows XP)
Once on the Control Panel, double-click INTERNET OPTIONS icon on the
bottom of that window. (For Windows XP, click on "Network and Internet
Connections" and then click on "Internet Options").
OR
Open the Internet Explorer by clicking on:
START > PROGRAMS > INTERNET EXPLORER (For Windows 98 / ME / 2000)
START > ALL PROGRAMS > INTERNET EXPLORER (For Windows XP)
Once the Internet Explorer window is open click on TOOLS on the menu
bar and then click on INTERNET OPTIONS.
When you are already on the Internet Options window, go to the
PROGRAMS tab and click on the RESET WEB SETTINGS button and then hit
YES.
On that same window which is the Internet Options window, go to the
SECURITY Tab, click on CUSTOM LEVEL, click on the RESET Button, click
on YES and then OK.
On that same window which is the Internet Options window, go to the
ADVANCE tab. Click on RESTORE DEFAULTS button located that the lower
right part of that window, then click on APPLY.
Still on the Internet Options, go the GENERAL tab, click on the DELETE
FILES button, put a CHECKMARK on the box next to "Delete all offline
content" and then click on OK. Now, click on the DELETE COOKIES button
click on OK and then close the Internet Options window.
If the issue still persists, then I believe we need to use another
tool because this maybe caused by your browser that was being
hijacked. I recommend that you use CWSHREDDER to resolve this issue.
DISCLAIMER: CWShredder is not in any way associated with Trend Micro.
We would not be providing support for CWShredder. Trend Micro would
not be liable if your system would malfunction because of this
program.
You may download CWSHREDDER from the link below.
http://209.133.47.200/~merijn/files/CWShredder.exe
Once you received a "file download" window, choose the option that
says "SAVE" and save the file to your "DESKTOP". After the download,
extract or unzip the contents of the CWShredder.zip on to your DESKTOP
using the WINZIP program, or if you are using WindowXP, you can use
the WindowXP extraction wizard.
===============
If you do not have a WinZip program, please go to
http://www.winzip.com/ and download the Evaluation version for winzip
on that website.
For instructions on how to use Winzip, please visit the link below.
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=12254
===============
When it is already extracted, close all your IE browsers then
double-click on the file named CWShredder to execute the program. Make
sure to check for updates first before hitting the FIX button. Close
all your IE browsers after the updates and click on the FIX button.
restart the machine after it has already removed some IE infected
registry files.
Moreover, we have already released the latest version of
Pc-cillin(Trend Microp Internet Sedurity) which can detect and remove
spyware programs.
ny ideas how I can change this?
