new spyware

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Steps to take if you have spyware that is not removed by Microsoft Windows
AntiSpyware (betª)
1) Open up AntiSpywªre
2) Click Tools at the tºp
3) Click "Submit a Suspected Spyware Repºrt"
4) Fill out the form with as much detail so they can anªlyze quickly.


Have you tried these operations running in safe mºde?

In safe mode, some of the protective services which these programs use to
ensure that they aren't removed, are not running, so they are easier to
remºve.

How to Perform a Clean Boot in Windows XP:
http://support.microsoft.com/kb/310353

Update both Microsoft Antispyware and your antivirus applicªtion.

Shut down the computer and turn off the power. Wait for at least 30 seconds,
and then restart the computer in Safe mode or VGA mºde.

Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to start and run and type
%temp% and clear that fºlder.

You can clear prefetch files by going to Start menu and Run and typing
prefetch, and then click OK.
Prefetch files are there to help programs load/open quicker but they will be
replaced in prefetch when they are used agªin.
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html

Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.

HOW TO Enable Hidden Files:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectºries).
http://www.mvps.org/winhelp2002/delcache.htm

Do full deep scans with Microsoft Antispyware. Repeat scanning until a
complete scan comes through clean. Ditto with the ªntivirus.

Good luck

Engel
 
Hi MAB

Use SmitRem Trojan.Intell32 is a variant of the Smitfraud infection usually
followed by fake spyware warnings as a desktop wallpaper, Icons in the system
tray that display your infected then PS Guard or Spy Sheriff being installed
without consent :)

Download SmitRem

http://noahdfear.geekstogo.com/click counter/click.php?id=1

Save it to your desktop,Double click Smitrem.exe to extract it to it's own
folder on the desktop.

Reboot into safe mode (Reboot and keep tapping F8 then choose safe mode from
the list)

Open the smitRem folder, then double click the RunThis.bat file to start the
tool. Follow the prompts on screen.

Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive,
eg; Local Disk C: or partition where your operating system is installed.

You will need to reload your wallpaper after this tool finishes, Smitrem
will reset it because Trojans related to this infection will display a
spyware warning as a desktop wallpaper which cannot be removed, To change
your wallpaper right click desktop and choose properties, Set the Theme to XP
if you are running XP then goto the Desktop tab and choose your wallpaper
from there.

Regards

Andy
 
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