New mainboard, printer won't work

  • Thread starter Thread starter Skeleton Man
  • Start date Start date
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Skeleton Man

Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board. My printer (HP PSC750) was working perfectly with the old board, but
it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to print
it says "Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support in the
BIOS, no difference. Unininstalled and re-installled the drivers 10x over,
no difference.

Anyone got any suggestions ?

Regards,
Chris
 
Skeleton Man said:
Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2
64/MSI
board. My printer (HP PSC750) was working perfectly with the old
board, but
it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to
print
it says "Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support
in the
BIOS, no difference. Unininstalled and re-installled the drivers
10x over,
no difference.

Anyone got any suggestions ?

Regards,
Chris
Click to expand...

Perhaps one of these will be useful;
http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=57769&rule=8780&lang=en
 
Skeleton Man said:
Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board.
Click to expand...

....and reinstalled Windows? You can't just swap out a mainboard and expect
it to work.
 
Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board. My printer (HP PSC750) was working perfectly with the old board,
but it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to print
it says "Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support in the
BIOS, no difference. Unininstalled and re-installled the drivers 10x
over, no difference.

Anyone got any suggestions ?

Regards,
Chris
Click to expand...

Delete or disable the DOT4 print driver, it's frakkin up everything. You
don't need it. Don't know why M$ uses it.
 
...and reinstalled Windows? You can't just swap out a mainboard and expect
it to work.
Click to expand...

Well it may not be as simple as "just swap out" but yes you
can swap a board and keep same windows installation.
Basically it's a matter of getting it to boot far enough the
first time to allow Windows to re-PNP everything, which
typically means adding a few hard drive controller entries
and drivers to the installation. Google will find these
methods.
 
I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
Well it may not be as simple as "just swap out" but yes you
can swap a board and keep same windows installation.
Basically it's a matter of getting it to boot far enough the
first time to allow Windows to re-PNP everything, which
typically means adding a few hard drive controller entries
and drivers to the installation. Google will find these
methods.
Click to expand...

Going from a P4 processor to a 64bit AMD processor?
 
Going from a P4 processor to a 64bit AMD processor?
Click to expand...

If you mean it's a different version of windows, 64 bit
instead of 32, of course you would have to install that
different version of windows. If you mean installing same
version of windows, the differences between these should not
matter but if one is dual vs single core you might need go
into Device Manager and change the Computer's HAL to single
or dual CPU.
 
Are you possibly using a USB2 port with a USB1 printer?

USB is backwards compatible.. a USB1.1 device will work on a USB 2.0 port
(just at a slower speed)..

Regards,
Chris
 
I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board. My printer (HP PSC750) was working perfectly with the old board, but
it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to print
it says "Error print document to DOT4.."..
Click to expand...

Doesn't look like my post made it through, so here goes..

I reloaded a clean install of windows 2000.. yes I am aware you can
(usually) wipe the drivers and get away without re-installing (even a 32 to
64bit change), but as I'm sure you're aware, it's not advisible to do so..

Other USB devices work fine.. it's just the printer..

Re: deleting/disabling DOT4, you can't. Windows will tell you it can't be
deleted each time you try. I tried selecting the USB001 port to see if that
would work, but it gives exactly the same result.

Chris
 
Doesn't look like my post made it through, so here goes..

I reloaded a clean install of windows 2000.. yes I am aware you can
(usually) wipe the drivers and get away without re-installing (even a 32 to
64bit change), but as I'm sure you're aware, it's not advisible to do so..
Click to expand...

On the contrary, it IS advisable to do so.
It is senseless to reinstall windows unless you merely don't
know how to get it working any other way.

If that is the case, certainly a reinstall beats the heck
out of staring at an empty screen, but random myths about
Other USB devices work fine.. it's just the printer..

Re: deleting/disabling DOT4, you can't. Windows will tell you it can't be
deleted each time you try. I tried selecting the USB001 port to see if that
would work, but it gives exactly the same result.
Click to expand...


The only issue relative to a reinstall or a new clean
install would be deleting the USB controller in Device Mgr.
and letting Windows re-PNP it. Beyond that, the issue
should not be related to any changes, only a general Windows
vs. driver scenario.
 
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