Hello,
Can you send me the transcript as well? I want to check up on this.
Case number if you have one as well.
Remove the online from the email address,
Thanks,
Darrell Gorter[MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights
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|>Thread-Topic: New hardware = New product key?
|>thread-index: AcdOJtvpapll18v9SzigpARdKZ5e7g==
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|>Subject: Re: New hardware = New product key?
|>Date: Sun, 11 Feb 2007 13:52:00 -0800
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|>Give me your e-mail address Shane and I'll send you a copy of the chat
|>transcript. Don't guarantee things that you don't know anything about.
|>
|>"Shane Nokes" wrote:
|>
|>> I can guarantee you were NEVER told that.
|>>
|>> Microsoft's policy is that you cannot install new hardware and keep you
|>> CURRENT activation working.
|>>
|>> However you can reactivate via the net OR with the telephone center.
|>>
|>> I've done it numerous times already to test it out.
|>>
|>>
|>> |>> > Hi DaveC9000 I'm in the same boat. One of the DIMM sockets on my MB
is
|>> > damaged and it's one required by the MB to be used or have problems.
My
|>> > only
|>> > option is to install a new MB. My old MB used AGP, but I couldn't
find a
|>> > new
|>> > one that supported it so I had to go with PCI-E. I called MS Support
and
|>> > was
|>> > told once I activated I couldn't install new hardware. This seems
|>> > contrary
|>> > to what others are saying on this thread.
|>> >
|>> > "MICHAEL" wrote:
|>> >
|>> >>
|>> >> |>> >> > Okay so I installed Vista last week, and it activated just fine.
Due
|>> >> > to a
|>> >> > hardware problem I had to install a new motherboard in my PC
today.
|>> >> > All of
|>> >> > the other hardware is still the same, and I did not reinstall
Vista.
|>> >> > Now I
|>> >> > get a message saying that Windows can't activate because my
product key
|>> >> > is
|>> >> > already in use! I understand not wanting hackers to steal your
stuff,
|>> >> > but I
|>> >> > PAYED FOR THIS!!!!!! I spent hudreds of dollars on this OS and
now it
|>> >> > appears that I never have and never will be able to use it! I
don't
|>> >> > know if
|>> >> > I can handle an operating system that you have to repurchase every
time
|>> >> > you
|>> >> > repair your computer. Has anyone else had this problem? What
does MS
|>> >> > suggest that we do about it?
|>> >>
|>> >> It does seem that Vista is more sensitive about hardware changes.
|>> >> I agree that this is probably going to aggravate a lot of users,
|>> >> especially, power users. But, a phone call should take care of your
|>> >> activation.
|>> >>
|>> >> Also, a new motherboard is a major change.
|>> >>
|>> >>
|>> >> -Michael
|>> >>
|>> >>
|>
