Networking Issue with Microsoft Windows XP Home

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Guest

A users laptop has come into my office with a particularly unusual
problem.


It cant connect to any website, even though the proxy settings are
correct. When I attempt to connect to any website I get "The page
cannot be displayed". I am able to "ping" machines connected to the
LAN (by name and IP address) and even connect to them via Windows
sharing. I am also able to "ping" the machine in question from my
workstation. I can ping websites if i know the IP address but not by
name(when I do I get the following error "Ping request could not find
host ???. Please check the name and try again.")... I also done a
"tracert" but this failed and stopped at the first hop.


I have tried numerous things one of which was suggested by my
colleagues which was to delete the "hosts" file which I have done but
it has not made any difference.


I would say it was a DNS issue that only seems to be affecting this
machine, but I don't know exactly what the problem is.


Any and all suggestions will be helpful.
 
IC ICT SLIddle said:
A users laptop has come into my office with a particularly unusual
problem.


It cant connect to any website, even though the proxy settings are
correct. When I attempt to connect to any website I get "The page
cannot be displayed". I am able to "ping" machines connected to the
LAN (by name and IP address) and even connect to them via Windows
sharing. I am also able to "ping" the machine in question from my
workstation. I can ping websites if i know the IP address but not by
name(when I do I get the following error "Ping request could not find
host ???. Please check the name and try again.")... I also done a
"tracert" but this failed and stopped at the first hop.


I have tried numerous things one of which was suggested by my
colleagues which was to delete the "hosts" file which I have done but
it has not made any difference.


I would say it was a DNS issue that only seems to be affecting this
machine, but I don't know exactly what the problem is.


Any and all suggestions will be helpful.
Click to expand...

A good starting point would be to run ipconfig /all on the problem
machine and also on a good machine, compare the output and
perhaps post both results here.
 
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