Network Printing

  • Thread starter Thread starter Will S.
  • Start date Start date
What are you experiencing? I only have one PC with XP on it (and SP3) but
it can print just fine.
 
I have a HP Photosmart 3210 that has stopped communicating with the network.
It seems this started after install of SP3. I am able to print through a USB
connection, so I am assuming the printer is working correctly. I am unable to
open the Embedded Web Server within the printer to check network status.
 
Will said:
I have a HP Photosmart 3210 that has stopped communicating with the network.
It seems this started after install of SP3. I am able to print through a USB
connection, so I am assuming the printer is working correctly. I am unable to
open the Embedded Web Server within the printer to check network status.
Click to expand...

Check to see if the settings on whatever firewall you have installed on
your computer were reset. You need to permit local network traffic.

If that's not the issue, print a configuration page from the printer's
front panel and confirm that the IP Address, Subnet Mask, and Default
Gateway are set properly for your network. If the printer is set to
configure its IP settings Automatically (default), this should be OK,
but you should confirm anyway.

On your computer, from a Command Prompt window, type "ifconfig /all"
(without quotes) and press enter. The printer's subnet mask and default
gateway should be identical to those displayed on your computer. The
first three octets of the printer's IP address should be identical to
those of the IP address displayed on your computer.

From the front panel of the printer:

1. Press Setup.
2. Press until Network is highlighted, then press OK. The Network Menu
appears.
3. Do one of the following:
– To display wired network settings, press 1, then press 2.
This selects Display Summary and then displays a summary of the wired
(Ethernet) network settings.
– To print the network configuration page, press 1, then press 1 again.
This selects View Network Settings and then prints the network
configuration page.

For more info on setting the printer's IP values, see your User Manual.
--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
I tried your suggestions and unfortunately this did not work. It seems like
there is no communication between the network and the printer. Is there
possibly an on-board diagnostic on this printer that may isolate this problem?
 
Will said:
I tried your suggestions and unfortunately this did not work. It seems like
there is no communication between the network and the printer. Is there
possibly an on-board diagnostic on this printer that may isolate this problem?
Click to expand...

What was reported for the IP address, subnet mask, and Default Gateway

-- of the printer?
-- of your computer?

What firewall do you have installed?
What antivirus software do you have installed?

Do you have more than one computer networked? If so, can you share
files between them?

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
Sorry for the delay. The reported readings were as follows:
Computer IP 192.168.1.103, subnet mask 255.255.255.0, Default Gateway
192.168.1.1.
For the printer, IP 169.254.90.241, subnet mask 255.255.0.0, Default
Gateway 0.0.0.0. Printer IP Settings set on auto.
I changed the printer settings as follows: IP192.168.1.102, subnet mask
255.255.255.0, Default Gateway 192.168.1.1
I deleted the printer fronm the computer , removed the printer port, added
new printer port with correct IP and tried adding new printer wizard with no
luck. I keep getting the message that setup is unable to locate the printer
on the network. I tried manually entering the IP , Hostname, and MAC address
still with no luck. My router network map no longer shows the printer as a
device on the network.
I am using Bitdefender Antivirus and Firewall. The firewall lists no
blocked traffic.
I have two computers on my home network which both share my internet
connection through a broadband modem connected through the network. The HP
3210 All In One has always been connected to my desktop computer by a USB
connection . My notebook computer has always connected to the printer through
a network connection so I do not have to have the desktop computer on to use
the printer with the notebook computer. Since this incident I have set up
printer sharing on my destop computer so I am able to print with the
notebook computer but this requires that I keep the desktop computer on as
well as the printer when I want to print.
It seems there is no communication between the printer and the network.
If I enter the printers IP into my web browser I should be able to open
the Embedded Web Server within the printer but I can no longer do this either.
 
Will said:
Sorry for the delay. The reported readings were as follows:
Computer IP 192.168.1.103, subnet mask 255.255.255.0, Default Gateway
192.168.1.1.
For the printer, IP 169.254.90.241, subnet mask 255.255.0.0, Default
Gateway 0.0.0.0. Printer IP Settings set on auto.
I changed the printer settings as follows: IP192.168.1.102, subnet mask
255.255.255.0, Default Gateway 192.168.1.1
I deleted the printer fronm the computer , removed the printer port, added
new printer port with correct IP and tried adding new printer wizard with no
luck. I keep getting the message that setup is unable to locate the printer
on the network. I tried manually entering the IP , Hostname, and MAC address
still with no luck. My router network map no longer shows the printer as a
device on the network.
I am using Bitdefender Antivirus and Firewall. The firewall lists no
blocked traffic.
I have two computers on my home network which both share my internet
connection through a broadband modem connected through the network. The HP
3210 All In One has always been connected to my desktop computer by a USB
connection . My notebook computer has always connected to the printer through
a network connection so I do not have to have the desktop computer on to use
the printer with the notebook computer. Since this incident I have set up
printer sharing on my destop computer so I am able to print with the
notebook computer but this requires that I keep the desktop computer on as
well as the printer when I want to print.
It seems there is no communication between the printer and the network.
If I enter the printers IP into my web browser I should be able to open
the Embedded Web Server within the printer but I can no longer do this either.
Click to expand...

You're correct. Something is blocking communication between the printer
and the network. The 169.254.90.241 address indicates that the network
adapter in the printer is set to receive an IP address automatically
from a DHCP server but isn't getting one. That means (a) there is no
DCHP server; (b) the DHCP server is broken or is configured to allocate
only a limited number of addresses and that limit has been reached; (c)
there isn't a working connection between the DHCP server and the network
adapter or (d) the printer's network adapter is broken. Of these 3
possibilities, (a) isn't correct, because your two computers are
successfully connected to your network; (b) probably isn't correct
either; (d) is possible, but IMO unlikely. That leaves (c). That you
manually set the printer to a correct address doesn't resolve the
communication issue.

The most common cause for this problem is an overlooked or misconfigured
firewall. Because you are using a third-party firewall and because this
issue started after your SP3 install, check to see if the the Windows
firewall got turned on.

If that doesn't work, I can suggest a few straws to grasp at, but none
of them are particularly likely:

Disable (or uninstall) Bitdefender. I don't know if the antivirus part
of this includes anything like Norton's "Internet Worm Protection." If
you're also unsure, disable or uninstall the antivirus as well as the
firewall.

Look in the Processes tab of Task Manager to make sure that you didn't
install some firewall app long ago that you've long since forgotten about.

Is the light next to the ethernet port on the printer lit?

Replace the ethernet cable between the printer and the router with a
known good cable.

Connect the cable from the printer to a different port on the router.

Other than that, I'm out of ideas. Maybe
--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
After going back to check all the settings,firewall and anything else I could
think of I noticed an interesting event taking place. After reseting my
router the network map was showing on my router software. After watching the
map for awhile I noticed that the printer in question would show up on the
map for a few seconds and then dissapear. Show up again and stay for about a
minute and then disapear again. Finally it disapeared again and did not
return. I have not checked again today. Could this also be a software problem
or an intermittent harware problem?
 
Will said:
After going back to check all the settings,firewall and anything else I could
think of I noticed an interesting event taking place. After reseting my
router the network map was showing on my router software. After watching the
map for awhile I noticed that the printer in question would show up on the
map for a few seconds and then dissapear. Show up again and stay for about a
minute and then disapear again. Finally it disapeared again and did not
return. I have not checked again today. Could this also be a software problem
or an intermittent harware problem?
Click to expand...

Sorry, I'm not sure what could be causing this.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
I wanted to say thanks for all the information you provided. I going to try
swapping out the router and if that doesn't work I guess it's time time for a
service call. Thanks again for your help.
 
Will said:
I wanted to say thanks for all the information you provided. I going to try
swapping out the router and if that doesn't work I guess it's time time for a
service call. Thanks again for your help.
Click to expand...

Sorry I couldn't help. If you do get professional help, do your best to
avoid chain store "service" departments or your local equivalent of Geek
Squad; you'll be glad you did.
--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
Will said:
Has anyone run into network printing problems after installing Service Pack 3?
Click to expand...

Yes, I've had problems printing to my network printer since I installed
Service Pack 3.

I used to be able to print to a port with an IP name of the
printer.local. Now that no longer works. The weird thing is that I can
bring up a command window and ping printer.local and that works fine.
To get the printer to work I have to add a port with the exact IP
address. The only other fix to this is to remove Service Pack 3.
Removing SP3 fixes the printer problem. Not sure if this is a SP3 bug
or if this is caused by another problem. I'm not sure who's doing the
..local interpretation, but evidently the printer software doesn't use
the same code as the ping command.

-Alan Edwards (Not the MS-MVP guy, I'm the other Alan Edwards).
 
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