- Joined
- Mar 20, 2012
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I'm having an issue on one computer at our company that I've been working on for over a week and it's driving me nuts.
The background: The computer is running Windows 7 Enterprise 64-bit and our printer server is Windows Server 2008 SP2. There are a number of networked printers attached to this computer from the this print server.
The problem: Occasionally, a few times a day, when trying to print to a printer, all network printers will show as offline. Any software or locally installed printers are not affected by this. Also during the time that the printers show offline, I can still PING the printers by IP and even navigate to their web interface by putting the IP in a browser from the computer with the issue. Another point during this time is that no other machines in the company have an issue like this. You can find a pretty close representation of the problem here, and I have already tried the hotfix to no avail.
Tried solutions:
Thanks guys!
The background: The computer is running Windows 7 Enterprise 64-bit and our printer server is Windows Server 2008 SP2. There are a number of networked printers attached to this computer from the this print server.
The problem: Occasionally, a few times a day, when trying to print to a printer, all network printers will show as offline. Any software or locally installed printers are not affected by this. Also during the time that the printers show offline, I can still PING the printers by IP and even navigate to their web interface by putting the IP in a browser from the computer with the issue. Another point during this time is that no other machines in the company have an issue like this. You can find a pretty close representation of the problem here, and I have already tried the hotfix to no avail.
Tried solutions:
- Had a tech from the printing company come out to check out printers and drivers
- Removed and re-installed printers
- Restarted print spooler
- Changed cabling around
- Tried the above listed hotfix
- Verified user permissions to the printers
Thanks guys!