Network Printer Error

  • Thread starter Thread starter sarah
  • Start date Start date
S

sarah

Hi
I work in a school, wwe have WIN 2K servers
and one of the network printers is not accepting
print jobs (from 1 person for sure maybe more). I
uninstalled the
printer and re-installed it.

And restarted the PC and it still does not print.
It give the following Error:
"Error While printing to (it gives the IP of the Printer)"
"Do you want to retry or cancel?"

What am I missing or doing wrong?
any help is appreciated.

Thanks
Sarah
 
The PC can't communicate over IP to the printer. Is this a static address,
DHCP, or auto config (169.xxx.xxx.xxx)? If the printer has a static
address, verify that the PC can ping it. If it can, turn off the printer
and ping again. If you do not get a response that's good, if ping succeeds,
someone else on the network took the address. For DHCP addresses, it is
best to use the HOSTNAME rather than the assigned IP so when the IP changes
the system can connect the new IP once the DNS/WINS records are updated. If
this is auto config, most likely the IP has changed. Print a diagnostics,
config, network config (it's different depending on the type of printer NIC
you have) page and create a new port with the updated IP information.

If ping works and it is the printer that responds, the LPD service on the
printer may have stopped, but a printer reboot with solve that.

You can query the LPD service on the printer using the command line tool
lpq.exe
lpq -S IPorprinter -P Vendorqueuename

lpq -S 10.198.8.45 -P raw
JetDirect lpd: no entries

lpq -S XRX852ABF -P lp
no entries

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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