Network print causes professional to reboot

  • Thread starter Thread starter Tracy Hoffman
  • Start date Start date
T

Tracy Hoffman

I have 2 machines at home. One is a laptop (wireless
with XP OS) and the other is a desktop (hardwired to
wireless switch with Professional OS SP3). The desktop
machine is currently as the print server. When I print
from the laptop it causes the desktop pc to reboot every
time.

Any ideas would be greatly appreciated.

Tracy Hoffman
 
sounds like the print driver is not behaving properly. What printer, how is
the printer connected to the desktop? Does the system produce a memory.dmp
file when it crashes. If it does there should be a file on the XP system in
system32 ntsd.exe (this may exist on Win2k but I do not think so).

Use the file to open the memory.dmp file and see what the faulting stack is.
open a cmd window
ntsd -z memory.dmp

after it complains that the symbols are wrong and comes to a prompt type k
in the prompt

there should be some output. Send that back and hopefully the faulting
driver name will be there.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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