P
Pat
I've tried to get some assistance from a Zone Alarm forum, but so far
they've offered limited advice. I upgraded ZA a few days ago and after
rebooting I received the Network Cable Unplugged error on the systray.
Their advice was to uninstall, reinstall the previous version, and uninstall
again - which I've done.
Here's what I know:
Win 2K Pro
Realtek RTL8139(A) based on board Network Adapter - oddly, this reads as
"#2", although I have no other adapter
Device Manager shows the device is working properly
ipconfig shows media state....cable disconnected
Here's what I've done
Checked cable and rebooted router/firewall
Deleted and reinstalled TCP/IP protocol
Deleted the device in Manager and rebooted the computer - New Hardware found
message does not come up when Windows starts, but the network adapter is
automatically there and configured as before
Used Add/Remove Hardware to uninstall and reinstall the device in the same
Windows session. In this case, the New Hardware Found message appears, but
I still don't get a network connection after it's installed.
Deleted the driver and reinstalled
So far, all of this results in the same - network cable unplugged.
Any other advice, short of format C:, that you might suggest to clear out
this network connection and create a fresh one? I'm pretty sure it's not
hardware related, since it happened right after the update and device
manager shows it working fine.
Thanks for your time and help,
Pat
they've offered limited advice. I upgraded ZA a few days ago and after
rebooting I received the Network Cable Unplugged error on the systray.
Their advice was to uninstall, reinstall the previous version, and uninstall
again - which I've done.
Here's what I know:
Win 2K Pro
Realtek RTL8139(A) based on board Network Adapter - oddly, this reads as
"#2", although I have no other adapter
Device Manager shows the device is working properly
ipconfig shows media state....cable disconnected
Here's what I've done
Checked cable and rebooted router/firewall
Deleted and reinstalled TCP/IP protocol
Deleted the device in Manager and rebooted the computer - New Hardware found
message does not come up when Windows starts, but the network adapter is
automatically there and configured as before
Used Add/Remove Hardware to uninstall and reinstall the device in the same
Windows session. In this case, the New Hardware Found message appears, but
I still don't get a network connection after it's installed.
Deleted the driver and reinstalled
So far, all of this results in the same - network cable unplugged.
Any other advice, short of format C:, that you might suggest to clear out
this network connection and create a fresh one? I'm pretty sure it's not
hardware related, since it happened right after the update and device
manager shows it working fine.
Thanks for your time and help,
Pat