.NET 2 breaks Dantz Retrospect Express HD

  • Thread starter Thread starter leroykl
  • Start date Start date
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leroykl

Some history,
I have a Maxtor OneTouch II USB 2 backup drive with Retrospect Express
HD.

I recently found that Retrospect Express HD hangs at Updating Status.
This has happened before, and all that was required was a clean
reinstall.

This time, I found several possible solutions in Maxtor's knowledge
base, particularily Answer 2352 - which notes that .NET 1 broke the
program. However, none fixed the problem, see below.

First, I uninstalled and reinstalled the Maxtor One Touch and
Retrospect Express HD. No change.

Next, I deleted the RBC file and all other files on the OneTouch II
drive and uninstalled/reinstalled the Maxtor and Retrospect Express HD
software again. Still did not work.

I then installed Maxtor's patch WIN_ReXHDOT2_DRVUP.EXE. That did not
help.

I reinstalled the Microsoft .NET 1.1 patch #885055, per Answer 2353.
Retrospect still hangs at updating status.

I resently installed version 2.0 of NET. Seems like the likely
suspect. Whatever it is, Retrospect Express HD is still hanging at the
updating status point.

What should I do now?
 
The dotnetfx 1.x and 2.0 are pretty mainstream installs. It is unlikely this
is the cause of your problem but it is possible. Sounds like it is an issue
with EMC / Retrospect. Look to them for support.

-A
 
Quite possible that there is an issue related to the install of the v2.0
framework, but you unlikely to come up with a fix. Talk to EMC, they will
have to work with Microsoft.

-A
 
That's nothing new. They have said on the Dantz Forum that they are working
on a patch for .net 2.0
 
Just recently installed Maxtor One Touch II and Dantz Retrospect Express HD
and had same problem during first back-up try. I set my PC running XP Home to
"never stand-by" and "never hibernate" and backups worked fine. My problem is
with Dantz Retrospect; it causes IE Explorer to bog way way down or even
hang. Disabled Dantz from starting (2 apps) and IE Explorer works fine. My
default browser is Firefox. Just recently updated .NET
 
Had the same problem and tried all suggested solutions. Finally Maxtor
Help advised me to install Retrospect 6 which is hidden away on the
installation CD. Did that and it runs fine. I don't know what I'm
missing by not having Retrospect HD but back up is working now
 
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