nero and ce dr problem

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Guest

Hi, This is quite weird so I will do my best to explain whats happenning. I have a microstar computer and am running win. xp home. I have a dvd drive and a cd/rw drive. If I try and open the cd rw draw using the button on the front it won't open and I have to resort to using a pin. However once there is a cd actually in the draw if I press the button it will then open!!...I am using Nero ahead to copy cds and I have tried using the eject option within that programme, this works with the dvd draw (empty or with CD inside) but not with the cd draw, unless again, there is a cd in the draw. The same goes with the "discard" function. Basically I want it to open by just preesing the button on the front and not having to use a pin, the mecanism must be working because as I said once a cd is in the draw it will open just by using the button????? any suggestions......Thanks in advance
 
Hi,

Try this way, boot in safe mode and login as administrator, go to device manager and uninstall the CD/RW then reboot.
After reboot, windows would find new hardware and install the drivers.
If it doesn't fix the problem, try uninstall Nero and check again; if the symptom persists, try update the firnware of the CD/RW. If the symptom go away, try install a newer version of Nero, e.g. Nero 5.5 or above and then update the patches from nero.com

Note: temporary disable any antiVirus software when you install Nero software.

Hope it helps.

Peter

----- val wrote: -----

Hi, This is quite weird so I will do my best to explain whats happenning. I have a microstar computer and am running win. xp home. I have a dvd drive and a cd/rw drive. If I try and open the cd rw draw using the button on the front it won't open and I have to resort to using a pin. However once there is a cd actually in the draw if I press the button it will then open!!...I am using Nero ahead to copy cds and I have tried using the eject option within that programme, this works with the dvd draw (empty or with CD inside) but not with the cd draw, unless again, there is a cd in the draw. The same goes with the "discard" function. Basically I want it to open by just preesing the button on the front and not having to use a pin, the mecanism must be working because as I said once a cd is in the draw it will open just by using the button????? any suggestions......Thanks in advance
 
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