negative experiences with WD replacement drives?

[sobriquet]

Hi.

I have many WD harddisks (more than 10) and occasionally
one has broken down. So far this has happened two times to me (within
the warranty period) and WD replaced the drive. In both instances
however the replacement drive has broken down fairly soon afterwards.
Does anyone have similar negative experiences with the drives WD provides
as a replacement for faulty harddisks?
It has happened both with an internal drive as well as an external USB
MyBook drive.

greetings and thanks in advance for any feedback, Niek

 

[Joseph Terner]

I have many WD harddisks (more than 10) and occasionally
one has broken down. So far this has happened two times to me (within
the warranty period) and WD replaced the drive. In both instances
however the replacement drive has broken down fairly soon afterwards.
Does anyone have similar negative experiences with the drives WD provides
as a replacement for faulty harddisks?

For me a WD7500AACS failed its self test in 2008 after one year of usage
and got replaced by a refurbished drive with visible scratches on the
cover. Three years later this replacement drive is still working fine.

Joseph

 

[Arno]

Hi.

I have many WD harddisks (more than 10) and occasionally
one has broken down. So far this has happened two times to me (within
the warranty period) and WD replaced the drive. In both instances
however the replacement drive has broken down fairly soon afterwards.
Does anyone have similar negative experiences with the drives WD provides
as a replacement for faulty harddisks?
It has happened both with an internal drive as well as an external USB
MyBook drive.

greetings and thanks in advance for any feedback, Niek

Estimating whether a potentially mistreadted drive is still
sound is not a reliable process. You may just have had bacd luck.
As apparently >90% of drives sent in as defective are actually
fine, it is understandable that manufacturers do not send out
new drives as replacements.

Arno

 

[sobriquet]

Op vrijdag 16 maart 2012 14:07:53 UTC+1 schreef Arno het volgende:

Estimating whether a potentially mistreadted drive is still
sound is not a reliable process. You may just have had bacd luck.
As apparently >90% of drives sent in as defective are actually
fine, it is understandable that manufacturers do not send out
new drives as replacements.

Surely most people who send in malfunctioning drives
have tested these drives with the proper diagnostics
software (like WD Data Lifeguard diagnostics)?

I'm not expecting them to send new drives, but I'm
expecting the replacement drives to have a similar
life expectancy compared to new drives.


E.g. I've had a mybook 2 tb drive replaced with
a slightly newer edition of the same drive, but it
broke down with hardly any usage (the warranty period
for the replacement drive ended somewhere towards the
end of 2011).

Ok, perhaps it's just bad luck, but it's somewhat
suspicious. Now that they have cut back on the
warranty period I guess I won't have a chance to send
back another drive if another one breaks down in the
future. Though I just got a couple of 3 tb mybook
drives and I'll try to remember to test them thoroughly
at least a couple of times during the two year
warranty period.

http://www.tomshardware.com/news/seagate-western-digital-HDD-warranty-Thailand,14322.html

 

[Ed Light]

They sent me a refurb whose highest temperature in its lifetime reads as
55C, which isn't too great. But it has been fine for at least 2 years --
phew!

I'd like to know how much of a rebuild refurbished is. Do they replace
the bearings or just test it and ok it?
--
Ed Light

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Thanks, robots.

 

[Krypsis]

They sent me a refurb whose highest temperature in its lifetime reads as
55C, which isn't too great. But it has been fine for at least 2 years --
phew!

I'd like to know how much of a rebuild refurbished is. Do they replace
the bearings or just test it and ok it?

My guess is they breathe heavily in the near vicinity.

 

[Rod Speed]

Ghostrider wrote

Ed Light wrote

"Reburbed" these days typically mean that a returned drive has been tested and found to be within specifications. Any
files that are
on the returned drive are scrubbed
Yes.

and the platters are low-level formatted

Nope. That isnt even possible.

 

[GMAN]

Ghostrider wrote
bearings or just test it and ok it?

and found to be within specifications. Any

Nope. That isnt even possible.

Factory reinitialized is more like it. Rod is right, a modern drive cannot be
LLF.