Need Uninstall Help!

  • Thread starter Thread starter Fran
  • Start date Start date
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Fran

Using IE7 & XP. I am trying to remove a program (Mozy Remote Backup) that I
foolishly downloaded. It never worked and seems corrupted! I recently had
to perform a destrctive recovery because of another issue (maybe caused by
this progam) and thought I would never see this program appear again in my
directory, but there it is...TWICE in two different locations...altho
seemingly in incomplete form (files missing).

For some reason unknown to me this appears in my Program Files AND under my
C drive as well. It appears that not all the files are present. When I
click on the uninstall file I get a pop up saying that it does not exist!
Also when I click on this program's icon in C, I get a run-time error
message and can't remove it or even delete it.

It does not appear in my Add/Remove list in Control Panel.

How can I get rid of this program and all it's useless files for good? I
have limited technical knowledge so all step-by-step help is appreciated.
Thanks in advance,
Fran
 
Fran said:
Using IE7 & XP. I am trying to remove a program (Mozy Remote Backup) that
I foolishly downloaded. It never worked and seems corrupted! I recently
had to perform a destrctive recovery because of another issue (maybe
caused by this progam) and thought I would never see this program appear
again in my directory, but there it is...TWICE in two different
locations...altho seemingly in incomplete form (files missing).

For some reason unknown to me this appears in my Program Files AND under
my C drive as well. It appears that not all the files are present. When I
click on the uninstall file I get a pop up saying that it does not exist!
Also when I click on this program's icon in C, I get a run-time error
message and can't remove it or even delete it.

It does not appear in my Add/Remove list in Control Panel.

How can I get rid of this program and all it's useless files for good? I
have limited technical knowledge so all step-by-step help is appreciated.
Click to expand...
Hit Crtl-Alt-Del to bring up Task manager and under Applications see if it
is running. If so highlight it and click to end task. Then go to the folder
and delete it by right clicking and clicking Delete.

Also click on Start and click Run. Type msconfig in the box and hit enter
or click OK. Click the Startup tab and see if it is listed there with a
check in the box before it. If so uncheck the box. Reboot. See if that helps
and if not report back here to this post.
 
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