need to run utility to get on the internet

[Guest]

For some reason, my Windows Vista Ulitmate PC cannot log onto the internet
without me having to run a utility first.
We purchased a second PC, but that system cannot get online without running
the utility.
I have seen some solutions, but I am really confused about which ones are
the correct ones.
I contacted my cable company, the maker of my pc, and they were really not
helpful at all, in fact, they had a tone when I brought it up.
The whole thing is frustrating with the cable company, the maker of my pc
and not being able to find accurate information, or why two pcs suddenly have
the same problem.

 

[Guest]

What utility?

 

[Guest]

Thanks for replying.
The utility is the diagnost utility connection problems. It is found via
the connection icon. I need to run it everytime I want to go online.