Need to repair XP installation

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Windows XP freezes after loading. Upon viewing the error log and searching for help, I believe that I need to repair the insallation. But I do not have an XP disk. It did not come with my computer purchased at a small local computer dealer.
 
Frank said:
Windows XP freezes after loading. Upon viewing the error log and
Click to expand...
searching for help, I believe that I need to repair the insallation. But I
do not have an XP disk. It did not come with my computer purchased at a
small local computer dealer.

Frank.

Contact your "local computer dealer" - they MUST either provide you with an
OEM CD ROM or a method of resorting Windows XP to as shipped from them .
This is a requirement of their OEM agreement with Microsoft to distribute
Windows XP.
If they used a Retail version they MUST give you the Retail media.


--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
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Frank said:
Windows XP freezes after loading. Upon viewing the error log and
Click to expand...
searching for help, I believe that I need to repair the insallation. But I
do not have an XP disk. It did not come with my computer purchased at a
small local computer dealer.
 
Without a xp cd you really werent given a total package.The cd
is critical for running all kinds of cmds. Go back to dealer for cd w/o it
youre troubles are just begining.
 
Frank said:
I will try, but I don't think they are in the computer business any
Click to expand...
longer.

Frank,

In which case you may be required to purchase an Retail Windows XP CD.
You also need to check to ensure you are actually licensed to use Window XP
if you have no Certificate of Authority (COA) or Media.


--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

Frank said:
I will try, but I don't think they are in the computer business any
Click to expand...
longer.
 
How can I tell if I have a Certificate of Authority. I suppose the copy was registered. I get the updates.
 
Frank said:
How can I tell if I have a Certificate of Authority. I suppose the copy
Click to expand...
was registered. I get the updates.

see
http://www.microsoft.com/resources/howtotell/ww/default.aspx

Frank,

If you did not get the media and the appropriate paper work - licenses,
product activation key on a yellow sticker and a possibly a COA affixed to
the PC - you may not have actually purchased Windows XP in a properly
licensed manner and thus may be using a "pirated" copy.

--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups

Frank said:
How can I tell if I have a Certificate of Authority. I suppose the copy
Click to expand...
was registered. I get the updates.
 
Frank said:
There is a WindowsXP OEM stickeron the side of my computer.
Click to expand...

In which case your OEM must provide some way of restoring the device to as
shipped form production. This does not mean a CD and may be a hidden
recovery partition etc.

--
Regards,

Mike
--
Mike Brannigan [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
rights

Please note I cannot respond to e-mailed questions, please use these
newsgroups
 
The dealer is working on it, but I would rather have the disk and do it myself. It took 4 days for them to get to it and I think they are going to do a complete reinstall.
 
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