Thanks for your input everyone. You are so much help. I think I know when
the problem started. I installed reg cure about a year ago because my
computer was getting very slow. It really sped things up, but that seems to
be when the trouble started. I could no longer access my remote access site
for my job. That was the first indication. I was also no longer able to
download the software needed to access this site. I really didn't see any
other problems other than that.
Then, about 4 months ago, I sent an ecard. When I did that, I guess part of
the agreement (which of course I didn't bother reading) was downloading and
installing incredimail software. My computer was almost impossible to use
after that. I uninstalled the software, but it's still there. It keeps
asking me to reinstall.
I think that's probably the biggest part of my problem, but of course, I'm
no expert so I can't be sure.
Gerry, in response to your request, I think this is the info you wanted. I
posted my application and system errors, my defrag report.
These are errors from my applications log:
1.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/20/2008
Time: 11:42:48 PM
User: N/A
Computer: DELL
Description:
Faulting application tfswctrl.exe, version 1.4.5.1, faulting module
user32.dll, version 5.1.2600.3099, fault address 0x00008ade.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 66 73 ure tfs
0018: 77 63 74 72 6c 2e 65 78 wctrl.ex
0020: 65 20 31 2e 34 2e 35 2e e 1.4.5.
0028: 31 20 69 6e 20 75 73 65 1 in use
0030: 72 33 32 2e 64 6c 6c 20 r32.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 33 30 39 39 20 61 74 .3099 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 38 61 64 65 00008ade
0058: 0d 0a ..
2. - this is the error I get when I tried to install my MP3 software and any
other software.
Event Type: Error
Event Source: .NET Runtime
Event Category: None
Event ID: 0
Date: 10/26/2008
Time: 12:09:01 AM
User: N/A
Computer: DELL
Description:
The description for Event ID ( 0 ) in Source ( .NET Runtime ) cannot be
found. The local computer may not have the necessary registry information or
message DLL files to display messages from a remote computer. You may be able
to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: .NET
Runtime version 1.1.4322.573- SL174.tmp - Common Language Runtime Debugging
Services: Application has generated an exception that could not be handled.
Process id=0x264 (612), Thread id=0x1f0 (496).
Click OK to terminate the application.
Click CANCEL to debug the application..
These are my system errors:
1.
Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 10/26/2008
Time: 12:09:30 AM
User: N/A
Computer: DELL
Description:
Installation Failure: Windows failed to install the following update with
error 0x80070643: Microsoft .NET Framework 1.1 Service Pack 1.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 30 36 34 33 20 0070643
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 36 46 35 44 43 38 ={6F5DC8
0028: 32 38 2d 30 46 30 35 2d 28-0F05-
0030: 34 35 37 37 2d 39 41 38 4577-9A8
0038: 41 2d 37 34 41 42 31 43 A-74AB1C
0040: 42 45 30 30 41 39 7d 20 BE00A9}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 35 20 00 05 .
2.
Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 9
Date: 10/26/2008
Time: 12:59:27 AM
User: N/A
Computer: DELL
Description:
The device, \Device\Ide\IdePort1, did not respond within the timeout period.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 50 00 01 00 a4 00 ..P...¤.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
0038: 40 00 00 0e 00 00 01 00 @.......
0040: ff 20 0a 12 48 01 00 10 ÿ ..H...
0048: 00 00 00 00 04 00 00 00 ........
0050: 78 1d 78 86 f8 13 6e 86 x.x†ø.n†
0058: 00 00 00 00 e8 c4 61 86 ....èÄa†
0060: 01 00 00 00 00 00 00 00 ........
0068: 4a 01 00 00 52 00 00 00 J...R...
0070: 08 00 00 00 00 00 00 00 ........
3. This was a warning, with an error to follow.
Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 10/26/2008
Time: 12:04:33 AM
User: N/A
Computer: DELL
Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 000CF18D1A56. The
following error occurred:
The semaphore timeout period has expired. . Your computer will continue to
try and obtain an address on its own from the network address (DHCP) server.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 79 00 00 00 y...
4. This was the error that came after the warning
Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1000
Date: 10/26/2008
Time: 12:04:33 AM
User: N/A
Computer: DELL
Description:
Your computer has lost the lease to its IP address 71.224.8.206 on the
Network Card with network address 000CF18D1A56.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
5.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 10/20/2008
Time: 10:24:39 AM
User: N/A
Computer: DELL
Description:
The PfModNT service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
5.
Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 10/20/2008
Time: 9:52:42 AM
User: N/A
Computer: DELL
Description:
The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 minutes. NtpClient has no
source of accurate time.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
The following is my Defrag Report:
Volume local disc (C
(F
Volume size = 74.50 GB
Cluster size = 4 KB
Used space = 17.29 GB
Free space = 57.21 GB
Percent free space = 76 %
Volume fragmentation
Total fragmentation = 6 %
File fragmentation = 13 %
Free space fragmentation = 0 %
File fragmentation
Total files = 90,342
Average file size = 281 KB
Total fragmented files = 6,659
Total excess fragments = 24,571
Average fragments per file = 1.27
Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1
Folder fragmentation
Total folders = 7,821
Fragmented folders = 48
Excess folder fragments = 661
Master File Table (MFT) fragmentation
Total MFT size = 126 MB
MFT record count = 98,495
Percent MFT in use = 76 %
Total MFT fragments = 3
--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,103 5 MB \WINDOWS\msxml4-KB936181-enu.LOG
717 47 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\latest-hub-webauth.sql.bin
627 47 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\concat-webauth.sql.bin
294 27 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan7.dat
259 17 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1269\A0205933.exe
241 15 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1280\A0206534.exe
185 12 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1280\A0206508.rbf
163 10 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1269\A0205950.rbf
158 10 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1269\A0205811.rbf
148 9 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1280\A0206477.rbf
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_27944.xml
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_28244.xml
135 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_27524.xml
135 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_28094.xml
133 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_28394.xml
128 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_28393.xml
106 448 KB \Documents and Settings\Susan Bea\Local
Settings\Temporary Internet Files\Content.IE5\SBZSWHQX
103 428 KB \Documents and Settings\Susan Bea\Local
Settings\Temporary Internet Files\Content.IE5\SBB7SN9O
99 400 KB \Documents and Settings\Susan Bea\Local
Settings\Temporary Internet Files\Content.IE5\7CY87PFB
97 492 KB
\WINDOWS\SoftwareDistribution\Download\dd9ab5193501484cf5e6884fa1d22f9e
95 6 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1269\A0205834.rbf
92 8 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan5.dat
90 6 MB \System Volume
Information\_restore{7B67F6C6-AC8A-4555-B76E-323029F21CBD}\RP1269\A0205982.dll
90 404 KB \Documents and Settings\Susan Bea\Local
Settings\Temporary Internet Files\Content.IE5\MHKH4BE9
89 5 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\esrdef.bin
74 4 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\20081027.002\Identifiers.xml.bin
72 4 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\20081026.001\Identifiers.xml.bin
72 6 MB \WINDOWS\ie7updates\KB956390-IE7\ieframe.dll
68 4 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\20081027.002\full-webauth.sql.bin
68 4 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\20081026.001\full-webauth.sql.bin
This is my performance info:
Total: 506832
Limit: 2520784
Peak: 813700
This is a copy and paste from my system information which also indicates I
have 2gb of ram:
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name DELL
System Manufacturer Dell Computer Corporation
System Model Dimension 4600i
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2593 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2593 Mhz
BIOS Version/Date Dell Computer Corporation A07, 11/6/2003
SMBIOS Version 2.3
Windows Directory F:\WINDOWS
System Directory F:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
User Name DELL\Susan Bea
Time Zone Eastern Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 469.65 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File F:\pagefile.sys
I'm also going to call dell to get a disc.