Need to access an account to retrieve data.

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Guest

Hi, I have a customer who spilled water on his laptop. He doesn’t wish to
replace the motherboard, but buy a new laptop. $650.00 for a new board.

I connect the drive to my test machine via a USB connecter so I am not
booting from the customer hard drive. Try to go to the c:\Documents and
Setting\ user_folder and I get “access deniedâ€. I have the user name and
password. So how can I access the data? Resetting the password is another
possibility?

Customer OS XP Home SP1?

Test Machine OS XP Pro SP2.
 
Johnl124 said:
Hi, I have a customer who spilled water on his laptop. He doesn’t wish to
replace the motherboard, but buy a new laptop. $650.00 for a new board.

I connect the drive to my test machine via a USB connecter so I am not
booting from the customer hard drive. Try to go to the c:\Documents and
Setting\ user_folder and I get “access deniedâ€. I have the user name and
password. So how can I access the data? Resetting the password is another
possibility?

Customer OS XP Home SP1?

Test Machine OS XP Pro SP2.
Click to expand...

Do a search in Help and Support for "Take Ownership of files and folders"
 
This article describes how to take ownership of a file or folder
to which you have been denied access:

How to Take Ownership of a File or Folder in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

-------------------------------------------------------------------------------------

:

| Hi, I have a customer who spilled water on his laptop. He doesn’t wish to
| replace the motherboard, but buy a new laptop. $650.00 for a new board.
|
| I connect the drive to my test machine via a USB connecter so I am not
| booting from the customer hard drive. Try to go to the c:\Documents and
| Setting\ user_folder and I get “access deniedâ€. I have the user name and
| password. So how can I access the data? Resetting the password is another
| possibility?
|
| Customer OS XP Home SP1?
|
| Test Machine OS XP Pro SP2.
 
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