need some help contacting a microsoft rep>

  • Thread starter Thread starter Spencer
  • Start date Start date
S

Spencer

Man i have looked all ovr to try and get ahold of some
through email on tech support! No luck trying to get that
that online support garbage. My prblem is this.

Microsoft Knowledge Base Article - 192869
OFF: PageSetup Object Causes Memory Leak and Hangs System

My excel wont start. it locks up with a ew different
error msgs. Like not enough memory or an error has
occurred in your program. I know i have plenty of memory.
So the closest article was that. But i cant get ahold of
a tech to email me the fix. Could use some help and i
hope microsoft ppl read this thing.

Spencer
 
Hi Spencer,
My excel wont start. it locks up with a ew different
error msgs.
Click to expand...

MS doesn't respond to questions here I'm afraid.
However, maybe this helps:

This is a default list of things-to-do when Excel exhibits (startup)
problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft Office\Office\Excel.exe" /Automation

Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a (hidden)
workbook that is loaded upon XL's start, which bothers you.

- Try locating the XLSTART directory, move everything from there.
- In XL: Tools, Addins, note the ones checked and uncheck them one at
the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is entered after
"Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your toolbar
customisation file. Locate all files with extension .xlb and rename the
extension(s) to something like .old
Now try and start XL again.

Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.

Other causes may be a full TEMP folder:

In Windows 95/98 and ME

Delete all files in C:\Windows\Temp

In Windows NT/2000/XP

Find and Select C:\Documents and Settings\<user>\local settings\temp
and delete all files in there.

They are often left behind by installing programs but Excel needs the
space.

Excel 2003 has some new features, which may disable certain files when
Excel thought them to be the cause of a crash.

If you have had a problem with Personal.xls, Excel may have labeled it
as suspect.
In Excel, select Help | About Microsoft Excel.
Click the button near the bottom labeled "Disabled Items..."
If Personal.xls is listed, select it and click Enable.

This is what MS has to say about startup problems:

http://support.microsoft.com/default.aspx?scid=kb;en-us;280504

And this about startup switches:

http://support.microsoft.com/default.aspx?scid=KB;en-us;211481

Regards,

Jan Karel Pieterse
Excel MVP
www.jkp-ads.com
 
Thanks Jan for your assistance. I will try the items you
have suggested and reply shortly.

Spencer
-----Original Message-----
Hi Spencer,


MS doesn't respond to questions here I'm afraid.
However, maybe this helps:

This is a default list of things-to-do when Excel exhibits (startup)
problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft
Click to expand...
Office\Office\Excel.exe" /Automation
Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a (hidden)
workbook that is loaded upon XL's start, which bothers you.

- Try locating the XLSTART directory, move everything from there.
- In XL: Tools, Addins, note the ones checked and uncheck them one at
the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is entered after
"Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft
Click to expand...
Office\Office\Excel.exe" /Regserver
 
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