Need help

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Guest

my comp restarts by itself and i get a"log off error has been occurred"...i have talked to the live chat support they gave me links to check for viruses, i have restored my comp and it still doesnt work, and i have turned off the restart manually but it just shuts down and it tells me that an error has occurred to check the comp does anybody know whats wrong with my comp????? oh they have also told me that it could be any hardware or software but anybody know what do do?
 
You have a virus on your computer! Sounds like the
blaster.exe virus. Scan again, and betting you will find
out that is what the problem is.

Jake





-----Original Message-----
my comp restarts by itself and i get a"log off error has
Click to expand...
been occurred"...i have talked to the live chat support
they gave me links to check for viruses, i have restored
my comp and it still doesnt work, and i have turned off
the restart manually but it just shuts down and it tells
me that an error has occurred to check the comp does
anybody know whats wrong with my comp????? oh they have
also told me that it could be any hardware or software
but anybody know what do do?
 
Hello Eve
You have been infected with the Sasser Worm
http://www.microsoft.com/security/incident/sasser.asp

Be sure to visit MS Windows Update site and download the updates, this is
for your security and safety.
http://v4.windowsupdate.microsoft.com/en/default.asp

--
Hope This Helps
Haus
Not a MS-MVP
Not a MVP
Not nothing, just a good ole boy.
Eve said:
my comp restarts by itself and i get a"log off error has been
Click to expand...
occurred"...i have talked to the live chat support they gave me links to
check for viruses, i have restored my comp and it still doesnt work, and i
have turned off the restart manually but it just shuts down and it tells me
that an error has occurred to check the comp does anybody know whats wrong
with my comp????? oh they have also told me that it could be any hardware or
software but anybody know what do do?
 
It would help if you restate your problem, with as much
accurate description as possible.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


| thanx for the help but ive tried both and the sasser worm
or the blaster.exe are not found in my comp when i scanned
for them any other ideas of what my comp has?
 
Hello Eve
This will stop you computer from shutting down until someone can find the
fix, when it starts go to Start>Run>type cmd press enter>type shutdown -a
press enter

Have you had a backup power supply connected to the computer via serial port
then disconnected it and not made the changes in the Power Options
Properties under the UPS tab.

Do you have a error code any information will be helpful

--
Hope This Helps
Haus
Not a MS-MVP
Not a MVP
Not nothing, just a good ole boy.
Eve said:
thanx for the help but ive tried both and the sasser worm or the
Click to expand...
blaster.exe are not found in my comp when i scanned for them any other ideas
of what my comp has?
 
my comp restarts by itself and i get a message from microsoft windows "the system has been recovered from a serious error: A log of this error has been created", i have scanned my comp and it says i have no viruses, ive heard it has somethin to do with my hardware or software does anybody know whats wrong?
 
Hello
Have you installed any software or updates of any kind recently, any new
hardware, can you check the ram (if you have more then 1 stick remove them 1
at a time and try restarting) do you have a Windows XP cd (not restore
disks) it is possible a repair install will need to be done.

--
Hope This Helps
Haus
Not a MS-MVP
Not a MVP
Not nothing, just a good ole boy.
Eve said:
my comp restarts by itself and i get a message from microsoft windows "the
Click to expand...
system has been recovered from a serious error: A log of this error has been
created", i have scanned my comp and it says i have no viruses, ive heard it
has somethin to do with my hardware or software does anybody know whats
wrong?
 
Hi, Ev
I also had a problem I could not solve on my own.
My cd writer was not recognized by XP home edition
I posted my problem on Windows XP Hardware newsgroup, got one reply and it didn't solv
my problem. In desperation I poked around the Control Panel
until I stumbled on Help and Support Centre. I asked for support and in less then 24 hours
they e-mailed a procedure which solved my problem
Your problem is different then mine, but I'm sure they will be able to help

If you would like to get support to solve your problem, left click on:
Start>Control Panel>Help and Support (on left panel)>>Get support (on right panel)>Get help from (on left panel)>>Ask support professional for help (on right panel), then answer a series of questions
All the best, Adam
 
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