Need help.

  • Thread starter Thread starter jesus
  • Start date Start date
J

jesus

Got a new hp laptop and everything was working great until a week ago,now
every time a close ANY window while on internet it crashes and closes
everything....don't know why is doing it...HELP!..this is what appears
everytime...
Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: StackHash_982d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 038e0e10
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 982d
Additional Information 2: e0f88d8c5c1e0552bb96e737da3d2a89
Additional Information 3: 5f40
Additional Information 4: c8114b86a7fe5feeb94989d8d8dccc8a

IF anyone has any idea let me know becuse is driving me crazy!
 
Hi jesus,

Most often this is caused by a plugin that was added to the system. Click
start and type "Internet Explorer" and one of the options in the menu will
be to run it without addons. Try this mode and I suspect you'll find that
the problem does not occur.

To fix it, close IE and go to the Control Panel/Internet Options, and on the
Programs tab click the button to 'manage addons'. Disable those that load
with IE a few at a time until the problem stops.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
Got a new hp laptop and everything was working great until a week
ago,now every time a close ANY window while on internet it crashes and
closes everything....don't know why is doing it...HELP!..this is what
appears everytime...
Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: StackHash_982d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 038e0e10
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 982d
Additional Information 2: e0f88d8c5c1e0552bb96e737da3d2a89 Additional
Information 3: 5f40
Additional Information 4: c8114b86a7fe5feeb94989d8d8dccc8a

IF anyone has any idea let me know becuse is driving me crazy!
Click to expand...

Try Firefox.
 
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