Need help with boot up problem.

  • Thread starter Thread starter dh
  • Start date Start date
D

dh

I've been having a lot of trouble trying to get this computer to boot up lately. Sometimes I get the
option of starting in Safe Mode, and then restarting it will get it to start normally. I got an
error message that included this:

BCCode : 100000ea BCP1 : 83158020 BCP2 : 83168F60 BCP3 : F8C68CB4
BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\Mini092409-02.dmp
C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\sysdata.xml

Can anyone explain anything about what all that means, and what to do about it?

I've also been having trouble because of not having an MSVCRT40.dll file, so I downloaded it but
don't know exactly where I should put it. I also did a free scan that told me I've got over 200
problems with .dll files ect, but it would cost about $30 to "register" and get a working program to
fix the problems. I've tried something like that before and it was a waste of $30. Is there
something that really is free I could try to see if it helps?

Thanks for any help!
David
 
David wrote ...
I've been having a lot of trouble trying to get this computer to boot up
lately. Sometimes I get the
option of starting in Safe Mode, and then restarting it will get it to
start normally. I got an
error message that included this:

BCCode : 100000ea BCP1 : 83158020 BCP2 : 83168F60 BCP3 :
F8C68CB4
BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\Mini092409-02.dmp
C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\sysdata.xml

Can anyone explain anything about what all that means, and what to do
about it?

I've also been having trouble because of not having an MSVCRT40.dll file,
so I downloaded it but
don't know exactly where I should put it. I also did a free scan that told
me I've got over 200
problems with .dll files ect, but it would cost about $30 to "register"
and get a working program to
fix the problems. I've tried something like that before and it was a waste
of $30. Is there
something that really is free I could try to see if it helps?
Click to expand...
Try downloading and using the freeware... http://www.ccleaner.com/
and see if that improves the situation.
 
dh@. said:
I've been having a lot of trouble trying to get this computer to boot up lately. Sometimes I get the
option of starting in Safe Mode, and then restarting it will get it to start normally. I got an
error message that included this:

BCCode : 100000ea BCP1 : 83158020 BCP2 : 83168F60 BCP3 : F8C68CB4
BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\Mini092409-02.dmp
C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\sysdata.xml

Can anyone explain anything about what all that means, and what to do about it?

I've also been having trouble because of not having an MSVCRT40.dll file, so I downloaded it but
don't know exactly where I should put it. I also did a free scan that told me I've got over 200
problems with .dll files ect, but it would cost about $30 to "register" and get a working program to
fix the problems. I've tried something like that before and it was a waste of $30. Is there
something that really is free I could try to see if it helps?

Thanks for any help!
David
Click to expand...

Could it be a variation on "Thread stuck in device driver" ?
Check the stop codes here.

http://aumha.org/a/stop.htm

"Free scans" and magic fixes, aren't going to fix this. You need
to determine what driver is doing it. Is the name of the driver
in any of the error message ? Is there anything logged in
Event Viewer ? Try to determine the driver at fault.

Presumably that info is stored in the .dmp file.

"How to read the small memory dump files that Windows creates for debugging"

http://support.microsoft.com/kb/315263

I don't have a dumpchk.exe on my C: drive. But I did find one
via KB838079 and a download link. The download is here. Extract
it, to get a "dumpchk.exe". (I use 7ZIP to extract the files, without
installing anything.)

http://www.microsoft.com/downloads/...A8011FABF38&displaylang=en&displaylang=en

I tried running dumpchk from a command window, using a dump file I
found in C:\WINDOWS\minidump and it works. This is what I
did in a command window.

C:\WINDOWS\Minidump> dumpchk Mini020609-01.dmp

Turns out the one I just tested, is a sound driver crash.

Paul
 
snip<
Click to expand...
I've also been having trouble because of not having an
MSVCRT40.dll file, so I downloaded > it but don't know exactly
where I should put it.
Click to expand...

MSVCRT40.dll is one of the Microsoft Visual C Runtime Library files
and normally is located in the Windows/System32 directory of your
boot drive.
snip<
Click to expand...

Charlie
 
Could it be a variation on "Thread stuck in device driver" ?
Check the stop codes here.

http://aumha.org/a/stop.htm

"Free scans" and magic fixes, aren't going to fix this. You need
to determine what driver is doing it. Is the name of the driver
in any of the error message ? Is there anything logged in
Event Viewer ? Try to determine the driver at fault.

Presumably that info is stored in the .dmp file.

"How to read the small memory dump files that Windows creates for debugging"

http://support.microsoft.com/kb/315263

I don't have a dumpchk.exe on my C: drive. But I did find one
via KB838079 and a download link. The download is here. Extract
it, to get a "dumpchk.exe". (I use 7ZIP to extract the files, without
installing anything.)

http://www.microsoft.com/downloads/...A8011FABF38&amp;displaylang=en&displaylang=en

I tried running dumpchk from a command window, using a dump file I
found in C:\WINDOWS\minidump and it works. This is what I
did in a command window.

C:\WINDOWS\Minidump> dumpchk Mini020609-01.dmp

Turns out the one I just tested, is a sound driver crash.

Paul
Click to expand...

I found the Minidump folder, and there's one named Mini092709-01.dmp so that
might have the info needed to figure out the problem, but I haven't been able to
find Dumpchk even at the link you provided, nor have I been able to open it with
anything else.
 
dh@. said:
I found the Minidump folder, and there's one named Mini092709-01.dmp so that
might have the info needed to figure out the problem, but I haven't been able to
find Dumpchk even at the link you provided, nor have I been able to open it with
anything else.
Click to expand...

Did you download the file from here ? I downloaded this some time
ago. The file is WindowsXP-KB838079-SupportTools-ENU.exe and
is 4,934,480 bytes.

http://www.microsoft.com/downloads/...61-BA8011FABF38&displaylang=en&displaylang=en

Inside that file, are four files. (I use 7zip to open the file and
tell me this. I can continue to burrow down inside the files as needed.)

support.cab
suptools.msi
sup_pro.cab
sup_srv.cab

There is a dumpchk.exe in support.cab.

I expect, if you just execute the download, the Microsoft package will
install, and *somewhere* on your computer, you'll have dumpchk.exe.
It is a tiny program, like 5KB or so. I copy that file into the
minidump folder, so I don't have to worry about the execution
path for it. Then, I run a command window, and CD to the minidump
folder, then execute the command to parse the dump. Text gets dumped
into the window, and you have to scroll back a bit, to see the
whole thing.

And if that isn't the case, and the Microsoft file doesn't install
anything, then get a copy of 7ZIP and just continue extracting
until you get it. On your first extraction, you'd get four files.
Then, you'd use 7ZIP again, to extract the contents of support.cab .
Then, you should have a large list of files, one of which is
dumpchk.exe .

7ZIP doesn't work on all CAB files. It won't touch ones from
Installshield for example. But these CABs are open ones, so
it works fine.

HTH,
Paul
 
dh@. said:
I found the Minidump folder, and there's one named Mini092709-01.dmp so that
might have the info needed to figure out the problem, but I haven't been able to
find Dumpchk even at the link you provided, nor have I been able to open it with
anything else.
Click to expand...
M$ claims that it is part of service pack 2,support tools.
The following is a list of all Support Tools in Service Pack 2:

* acldiag.exe
* activate.exe
* addiag.exe
* adprop.dll
* adsiedit.msc
* apimon.exe
* apmstat.exe
* bindiff.exe
* bitsadmin.exe
* browstat.exe
* cabarc.exe
* clonepr.dll
* depends.exe
* dfsutil.exe
* dhcploc.exe
* diruse.exe
* dmdiag.exe
* dnscmd.exe
* dsacls.exe
* dsastat.exe
* dskprobe.exe
* dumpchk.exe
etc,etc,etc.

It might be XP pro however.?
 
I've been having a lot of trouble trying to get this computer to boot up
lately. Sometimes I get the
option of starting in Safe Mode, and then restarting it will get it to
start normally. I got an
error message that included this:

BCCode : 100000ea BCP1 : 83158020 BCP2 : 83168F60 BCP3 :
F8C68CB4
BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 768_1

C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\Mini092409-02.dmp
C:\DOCUME~1\MIKEWA~1\LOCALS~1\Temp\WERb07f.dir00\sysdata.xml

Can anyone explain anything about what all that means, and what to do
about it?

I've also been having trouble because of not having an MSVCRT40.dll file,
so I downloaded it but
don't know exactly where I should put it. I also did a free scan that told
me I've got over 200
problems with .dll files ect, but it would cost about $30 to "register"
and get a working program to
fix the problems. I've tried something like that before and it was a waste
of $30. Is there
something that really is free I could try to see if it helps?

Thanks for any help!
David
Click to expand...



critcher said...........................
get yourself combofix and run it, it will clear anything and set your
machine right.
 
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