Need help please

  • Thread starter Thread starter Colleen
  • Start date Start date
C

Colleen

Hi,

I'm not sure if this is the right place for my question
but I'm not sure how to fix my problem.

My sound is not working on my pc. While searching for a
possible problem I noticed some spyware (I think, it was
an icon on my desktop called "Hot" and I couldn't delete
it from my programs (122703 it was called)). Anyway, I
tried to use the antispyware but it was giving me an
error 101. It told me to delete the program and
reinstall a new version. I did that twice but it still
will not run.


Any ideas what to do?
 
Here's what the help file has to say about this error:
------------------------------------------------------
* If you see a dialog box with the following message after you start your
computer or when you start Microsoft Windows AntiSpyware, you need to repair
or reinstall Windows AntiSpyware. The following message can also refer to
Error 102 or Error 103:
Warning: Microsoft Windows AntiSpyware has encountered a critical error
(Error 101). Please restart Windows AntiSpyware and run the program again.
If you continue to experience this problem, please uninstall the program and
install the most recent version of Windows AntiSpyware. You can use Add or
Remove Programs in Control Panel to uninstall this version of Windows
AntiSpyware.

You can repair Windows AntiSpyware using Add or Remove Programs in Control
Panel. Click Microsoft AntiSpyware and click Change. Click Next, and then
click Update.

If you see the critical error message again, uninstall Windows AntiSpyware
and reinstall it. To do this, use Add or Remove Programs in the Windows
Control Panel. Click Microsoft AntiSpyware and click Remove. You can
reinstall Microsoft Windows AntiSpyware at
www.microsoft.com/athome/security/spyware/software.
 
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