Need help: APPCRASH on IE, Vista Ultimate SP1

  • Thread starter Thread starter wozai
  • Start date Start date
W

wozai

When I use the IE for Outlook web access for corporate emails, the IE
crashes and restart after I click the "Reply" and open a new window.
Here's the crash info:
²úÆ·
Internet Explorer

ÎÊÌâ
ÒÑÍ£Ö¹¹¤×÷

ÈÕÆÚ
2008/6/2 10:22

״̬
ÒÑ·¢Ëͱ¨¸æ

ÎÊÌâÇ©Ãû
ÎÊÌâʼþÃû³Æ: APPCRASH
Ó¦ÓóÌÐòÃû: iexplore.exe
Ó¦ÓóÌÐò°æ±¾: 7.0.6001.18000
Ó¦ÓóÌÐòʱ¼ä´Á: 47918f11
¹ÊÕÏÄ£¿éÃû³Æ: StackHash_fd00
¹ÊÕÏÄ£¿é°æ±¾: 0.0.0.0
¹ÊÕÏÄ£¿éʱ¼ä´Á: 00000000
Òì³£´úÂë: c0000005
Ò쳣ƫÒÆÁ¿: f84d8d51
OS °æ±¾: 6.0.6001.2.1.0.256.1
ÇøÓòÉèÖÃ ID: 2052
ÆäËûÐÅÏ¢ 1: fd00
ÆäËûÐÅÏ¢ 2: ea6f5fe8924aaa756324d57f87834160
ÆäËûÐÅÏ¢ 3: fd00
ÆäËûÐÅÏ¢ 4: ea6f5fe8924aaa756324d57f87834160

¹ØÓÚ¸ÃÎÊÌâµÄ¶îÍâÐÅÏ¢
´æ´¢¶Î ID: 676538102

It's in Chinese.
I need help
 
When I use the IE for Outlook web access for corporate emails, the IE
crashes and restart after I click the "Reply" and open a new window.
Here's the crash info:
²úÆ·
Internet Explorer

ÎÊÌâ
ÒÑÍ£Ö¹¹¤×÷

ÈÕÆÚ
2008/6/2 10:22

״̬
ÒÑ·¢Ëͱ¨¸æ

ÎÊÌâÇ©Ãû
ÎÊÌâʼþÃû³Æ: APPCRASH
Ó¦ÓóÌÐòÃû: iexplore.exe
Ó¦ÓóÌÐò°æ±¾: 7.0.6001.18000
Ó¦ÓóÌÐòʱ¼ä´Á: 47918f11
¹ÊÕÏÄ£¿éÃû³Æ: StackHash_fd00
¹ÊÕÏÄ£¿é°æ±¾: 0.0.0.0
¹ÊÕÏÄ£¿éʱ¼ä´Á: 00000000
Òì³£´úÂë: c0000005
Ò쳣ƫÒÆÁ¿: f84d8d51
OS °æ±¾: 6.0.6001.2.1.0.256.1
ÇøÓòÉèÖÃ ID: 2052
ÆäËûÐÅÏ¢ 1: fd00
ÆäËûÐÅÏ¢ 2: ea6f5fe8924aaa756324d57f87834160
ÆäËûÐÅÏ¢ 3: fd00
ÆäËûÐÅÏ¢ 4: ea6f5fe8924aaa756324d57f87834160

¹ØÓÚ¸ÃÎÊÌâµÄ¶îÍâÐÅÏ¢
´æ´¢¶Î ID: 676538102

It's in Chinese.
I need help
Click to expand...

I suspect an add-on to IE is misbehaving. In order to narrow it down,
try this:

Restart IE (in order to begin with as few add-on's as possible),
navigate directly to your Outlook web access site.

Tools, Internet Options, Programs, 'Manage add-ons' button. Where it
says, "Show" select from the dropdown "Add-ons currently loaded in
Internet Explorer". Make a note of all of these for later activation.
Select them all except for those where Microsoft is the publisher
(you'll need those for access to Outlook to work) and disable them
all. Now, try using your Outlook Web access. If it works, then we know
the trouble maker was one of these that we disabled.

You can now experiment with enabling the add-ons one at a time to find
the one that causes the trouble.

If disabling those add-ons didn't help, then you could go to Tools,
Internet Options, Advanced and click the "Reset..." button at the
bottom of the page. You may want to consult your company tech support
desk, because they may have specific recommendations about your
browser settings that differ from the default settings that resetting
would do.

-solon fox
 
Is ActivIdentity installed to your system?

This looks like some random third party DLL or add-on that's crashing. If
you turn those off, does IE still crash?
 
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