R
Require Fix File
Here is the problem in a nutshell: A Windows XP
workstation will not respond to a remote request to reboot
if a user is not logged on, unless the "Press Control-Alt-
Delete" screen is active. If someone has already pressed
Ctrl-Alt-Delete (or if the "Require the use of Ctrl-Alt-
Delete for logon" group policy is enabled) so the screen
is sitting at the logon dialog instead of the "press Ctrl-
Alt-Del" screen, the remotely requested reboot does not
occur.
The remote request can be sent from the resource kit
SHUTDOWN.EXE or via a WMI VBscript. Doesn't matter.
Doesn't work unless the Ctrl-Alt-Del screen is up.
We disable the Ctrl-Alt-Del screen due to the nature of
our clients, so this is a big problem if we are going to
be able to remotely manage these systems.
This problem is documented in the Microsoft Knowledge Base
here
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;322625), which documents the problem as it affects
Windows XP, 2000, and NT 4.0. The resolution for Windows
XP systems is published here
(http://support.microsoft.com/default.aspx?scid=kb;EN-
US;816938)
This article explains that Microsoft has developed a fix
for the problem:
"...but it is only intended to correct the problem that is
described in this article. Apply it only to computers that
are experiencing this specific problem. This fix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Windows XP service pack that
contains this fix.
"To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers
and information about support costs, visit the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS
"NOTE: In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The typical support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question."
....At which point I went to Microsoft Support to obtain
this fix but was asked for a credit card number.
I don't feel I should have to pay for this, and no I don't
feel like trusting Microsoft to "determine that the update
resolves my problem" and therefore not charge me after
they have my credit card number. I'm just not that
trusting.
Can someone help me obtain this fix?
Thank you.
workstation will not respond to a remote request to reboot
if a user is not logged on, unless the "Press Control-Alt-
Delete" screen is active. If someone has already pressed
Ctrl-Alt-Delete (or if the "Require the use of Ctrl-Alt-
Delete for logon" group policy is enabled) so the screen
is sitting at the logon dialog instead of the "press Ctrl-
Alt-Del" screen, the remotely requested reboot does not
occur.
The remote request can be sent from the resource kit
SHUTDOWN.EXE or via a WMI VBscript. Doesn't matter.
Doesn't work unless the Ctrl-Alt-Del screen is up.
We disable the Ctrl-Alt-Del screen due to the nature of
our clients, so this is a big problem if we are going to
be able to remotely manage these systems.
This problem is documented in the Microsoft Knowledge Base
here
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;322625), which documents the problem as it affects
Windows XP, 2000, and NT 4.0. The resolution for Windows
XP systems is published here
(http://support.microsoft.com/default.aspx?scid=kb;EN-
US;816938)
This article explains that Microsoft has developed a fix
for the problem:
"...but it is only intended to correct the problem that is
described in this article. Apply it only to computers that
are experiencing this specific problem. This fix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Windows XP service pack that
contains this fix.
"To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers
and information about support costs, visit the following
Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS
"NOTE: In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The typical support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question."
....At which point I went to Microsoft Support to obtain
this fix but was asked for a credit card number.
I don't feel I should have to pay for this, and no I don't
feel like trusting Microsoft to "determine that the update
resolves my problem" and therefore not charge me after
they have my credit card number. I'm just not that
trusting.
Can someone help me obtain this fix?
Thank you.