Need Administrative Permisions to us TSC

  • Thread starter Thread starter Pete
  • Start date Start date
P

Pete

I have a about 100 users who use Terminal server client to connect to a
server here in Madrid. I have a few (like 6 or 7) users who cannot get
connected to the server unless I make them local admins of thier machines.
Any ideas on how to troulble shoot this one?

Thanks,

Pedro
 
Yes, probably the users do not have permission on the follwing key in the
registry.

HKLM\Software\Microsoft\MSLicensing.

Grant Authenticated Users full permission to this key.

Tahir Saleem
 
Hi Pete,

Thank you for posting!

I would like to confirm if you use the Remote Desktop Connection for
Windows Server 2003 tool on the client computers.

http://www.microsoft.com/downloads/details.aspx?FamilyID=a8255ffc-4b4a-40e7-
a706-cde7e9b57e79&DisplayLang=en

If the issue still exists, please let me know what operating system is
running on the client computers and what error did you receive in detail.

I am looking forward to your reply!

Sincerely,
Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
Microsoft Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Pete" <[email protected]>
| From: "Pete" <[email protected]>
| Subject: Need Administrative Permisions to us TSC
| Date: Wed, 14 Apr 2004 15:42:02 +0200
| Lines: 10
| Organization: Aspro Ocio
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| Message-ID: <#[email protected]>
| Newsgroups: microsoft.public.win2000.termserv.clients
| NNTP-Posting-Host: 212.49.167.241
| Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.termserv.clients:16810
| X-Tomcat-NG: microsoft.public.win2000.termserv.clients
|
| I have a about 100 users who use Terminal server client to connect to a
| server here in Madrid. I have a few (like 6 or 7) users who cannot get
| connected to the server unless I make them local admins of thier machines.
| Any ideas on how to troulble shoot this one?
|
| Thanks,
|
| Pedro
|
|
|
 
Hi Jack,


The clients are using Terminal server clients for 2000 and the client for
XP. The servers they are connecting to are Win2k sp4 boxes.

I can´t remember the exact meassage but when you go to connect to the server
it just hangs there for several minutes stating CONNECTING.... and then
times out. From the same machine I can telnet to port 3389.
 
Hi Pete,

Thank you for the update!

Please install the Remote Desktop Connection for Windows Server 2003 tool
on the client computers to try again.

http://www.microsoft.com/downloads/details.aspx?FamilyID=a8255ffc-4b4a-40e7-
a706-cde7e9b57e79&DisplayLang=en

If the issue still exists, please capture a screen shot of the error so
that I can understand the issue clearly.

To capture a screen shot, please follow the steps below:

Step 1: When the error message appears, press the Pr Scrn key located at
the
top-right corner of the keyboard to capture a screen shot.

Step 2: Click Start, select Run, type MSPAINT in the Open box, and then
click OK.

Step 3: Use Ctrl + V to paste the screen shot to the canvas. When we are
prompted
to enlarge the bitmap, press Y or Enter.

Step 4: Click the File (or press Alt+ F) menu and select Save.

Step 5: Select Desktop in the 'Save in' box and type 'screen' in the File
name
box.

Step 6: Select JPEG in the Save as type box and click OK.

The screen shot is located on the Desktop and named screen.jpg. Then, send
it to (e-mail address removed).

Also, please send the Event Viewer logs of the Terminal Server to me so
that I could find more information about the error.

Step 1: Click Start, click Run, and then type "eventvwr" (without the
quotation
marks), click OK.

Step 2: Right-click Application and select Save Log File As.

Step 3: Save it Application.evt.

Step 4: Repeat step 1 to 3 to save the Security and System event to
Security.evt
and System.evt.

Step 5: Delete all the Application, Security and System log in the Event
Viewer.

Step 6: Restart the computer. When the issue occurs, save the new
Application, Security and System log to three new files and send them to me.

I am waiting for your reply!

Sincerely,
Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
Microsoft Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Pete" <[email protected]>
| From: "Pete" <[email protected]>
| References: <#[email protected]>
<[email protected]>
| Subject: Re: Need Administrative Permisions to us TSC
| Date: Fri, 16 Apr 2004 09:34:42 +0200
| Lines: 79
| Organization: Aspro Ocio
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.win2000.termserv.clients
| NNTP-Posting-Host: 212.49.167.241
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.termserv.clients:16850
| X-Tomcat-NG: microsoft.public.win2000.termserv.clients
|
| Hi Jack,
|
|
| The clients are using Terminal server clients for 2000 and the client for
| XP. The servers they are connecting to are Win2k sp4 boxes.
|
| I can´t remember the exact meassage but when you go to connect to the
server
| it just hangs there for several minutes stating CONNECTING.... and then
| times out. From the same machine I can telnet to port 3389.
|
|
|
|
| | > Hi Pete,
| >
| > Thank you for posting!
| >
| > I would like to confirm if you use the Remote Desktop Connection for
| > Windows Server 2003 tool on the client computers.
| >
| >
|
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8255ffc-4b4a-40e7-
| > a706-cde7e9b57e79&DisplayLang=en
| >
| > If the issue still exists, please let me know what operating system is
| > running on the client computers and what error did you receive in
detail.
| >
| > I am looking forward to your reply!
| >
| > Sincerely,
| > Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
| > Microsoft Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via
| > your newsreader so that others may learn and benefit
| > from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| > --------------------
| > | Reply-To: "Pete" <[email protected]>
| > | From: "Pete" <[email protected]>
| > | Subject: Need Administrative Permisions to us TSC
| > | Date: Wed, 14 Apr 2004 15:42:02 +0200
| > | Lines: 10
| > | Organization: Aspro Ocio
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| > | Message-ID: <#[email protected]>
| > | Newsgroups: microsoft.public.win2000.termserv.clients
| > | NNTP-Posting-Host: 212.49.167.241
| > | Path: cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| microsoft.public.win2000.termserv.clients:16810
| > | X-Tomcat-NG: microsoft.public.win2000.termserv.clients
| > |
| > | I have a about 100 users who use Terminal server client to connect to
a
| > | server here in Madrid. I have a few (like 6 or 7) users who cannot get
| > | connected to the server unless I make them local admins of thier
| machines.
| > | Any ideas on how to troulble shoot this one?
| > |
| > | Thanks,
| > |
| > | Pedro
| > |
| > |
| > |
| >
|
|
|
 
The issue has been solved. It was the permissions on the following Registry
Key:

HKLM\Software\Microsoft\MSLicensing



Authenticated users was not included. As soon as I included
them....poof.....everything was working.

Thank you,



Pete
 
Thanks for the reply! I am glad to know you've figured out the problem.
This key contains the Licenses information. If the user doesn't have the
permission on it, the terminal session will fail due to no License.

If you have any questions in the future, please don't hesitate to post in
the newsgroup. Have a nice day!

Sincerely,
Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
Microsoft Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Reply-To: "Pete" <[email protected]>
| From: "Pete" <[email protected]>
| References: <#[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| Subject: Re: Need Administrative Permisions to us TSC
| Date: Tue, 4 May 2004 17:31:29 +0200
| Lines: 209
| Organization: Aspro Ocio
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.win2000.termserv.clients
| NNTP-Posting-Host: 212.49.167.241
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
.phx.gbl
| Xref: cpmsftngxa10.phx.gbl microsoft.public.win2000.termserv.clients:17122
| X-Tomcat-NG: microsoft.public.win2000.termserv.clients
|
| The issue has been solved. It was the permissions on the following
Registry
| Key:
|
| HKLM\Software\Microsoft\MSLicensing
|
|
|
| Authenticated users was not included. As soon as I included
| them....poof.....everything was working.
|
| Thank you,
|
|
|
| Pete
|
| | > Hi Pete,
| >
| > Thank you for the update!
| >
| > Please install the Remote Desktop Connection for Windows Server 2003
tool
| > on the client computers to try again.
| >
| >
|
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8255ffc-4b4a-40e7-
| > a706-cde7e9b57e79&DisplayLang=en
| >
| > If the issue still exists, please capture a screen shot of the error so
| > that I can understand the issue clearly.
| >
| > To capture a screen shot, please follow the steps below:
| >
| > Step 1: When the error message appears, press the Pr Scrn key located at
| > the
| > top-right corner of the keyboard to capture a screen shot.
| >
| > Step 2: Click Start, select Run, type MSPAINT in the Open box, and then
| > click OK.
| >
| > Step 3: Use Ctrl + V to paste the screen shot to the canvas. When we are
| > prompted
| > to enlarge the bitmap, press Y or Enter.
| >
| > Step 4: Click the File (or press Alt+ F) menu and select Save.
| >
| > Step 5: Select Desktop in the 'Save in' box and type 'screen' in the
File
| > name
| > box.
| >
| > Step 6: Select JPEG in the Save as type box and click OK.
| >
| > The screen shot is located on the Desktop and named screen.jpg. Then,
send
| > it to (e-mail address removed).
| >
| > Also, please send the Event Viewer logs of the Terminal Server to me so
| > that I could find more information about the error.
| >
| > Step 1: Click Start, click Run, and then type "eventvwr" (without the
| > quotation
| > marks), click OK.
| >
| > Step 2: Right-click Application and select Save Log File As.
| >
| > Step 3: Save it Application.evt.
| >
| > Step 4: Repeat step 1 to 3 to save the Security and System event to
| > Security.evt
| > and System.evt.
| >
| > Step 5: Delete all the Application, Security and System log in the Event
| > Viewer.
| >
| > Step 6: Restart the computer. When the issue occurs, save the new
| > Application, Security and System log to three new files and send them to
| me.
| >
| > I am waiting for your reply!
| >
| > Sincerely,
| > Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
| > Microsoft Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via
| > your newsreader so that others may learn and benefit
| > from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| > --------------------
| > | Reply-To: "Pete" <[email protected]>
| > | From: "Pete" <[email protected]>
| > | References: <#[email protected]>
| > <[email protected]>
| > | Subject: Re: Need Administrative Permisions to us TSC
| > | Date: Fri, 16 Apr 2004 09:34:42 +0200
| > | Lines: 79
| > | Organization: Aspro Ocio
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| > | X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| > | Message-ID: <[email protected]>
| > | Newsgroups: microsoft.public.win2000.termserv.clients
| > | NNTP-Posting-Host: 212.49.167.241
| > | Path:
| >
|
cpmsftngxa06.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13
| > phx.gbl
| > | Xref: cpmsftngxa06.phx.gbl
| microsoft.public.win2000.termserv.clients:16850
| > | X-Tomcat-NG: microsoft.public.win2000.termserv.clients
| > |
| > | Hi Jack,
| > |
| > |
| > | The clients are using Terminal server clients for 2000 and the client
| for
| > | XP. The servers they are connecting to are Win2k sp4 boxes.
| > |
| > | I can´t remember the exact meassage but when you go to connect to the
| > server
| > | it just hangs there for several minutes stating CONNECTING.... and
then
| > | times out. From the same machine I can telnet to port 3389.
| > |
| > |
| > |
| > |
| > | | > | > Hi Pete,
| > | >
| > | > Thank you for posting!
| > | >
| > | > I would like to confirm if you use the Remote Desktop Connection for
| > | > Windows Server 2003 tool on the client computers.
| > | >
| > | >
| > |
| >
|
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8255ffc-4b4a-40e7-
| > | > a706-cde7e9b57e79&DisplayLang=en
| > | >
| > | > If the issue still exists, please let me know what operating system
is
| > | > running on the client computers and what error did you receive in
| > detail.
| > | >
| > | > I am looking forward to your reply!
| > | >
| > | > Sincerely,
| > | > Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
| > | > Microsoft Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via
| > | > your newsreader so that others may learn and benefit
| > | > from your issue.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | rights.
| > | > --------------------
| > | > | Reply-To: "Pete" <[email protected]>
| > | > | From: "Pete" <[email protected]>
| > | > | Subject: Need Administrative Permisions to us TSC
| > | > | Date: Wed, 14 Apr 2004 15:42:02 +0200
| > | > | Lines: 10
| > | > | Organization: Aspro Ocio
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2800.1158
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165
| > | > | Message-ID: <#[email protected]>
| > | > | Newsgroups: microsoft.public.win2000.termserv.clients
| > | > | NNTP-Posting-Host: 212.49.167.241
| > | > | Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
| > | > | Xref: cpmsftngxa06.phx.gbl
| > | microsoft.public.win2000.termserv.clients:16810
| > | > | X-Tomcat-NG: microsoft.public.win2000.termserv.clients
| > | > |
| > | > | I have a about 100 users who use Terminal server client to connect
| to
| > a
| > | > | server here in Madrid. I have a few (like 6 or 7) users who cannot
| get
| > | > | connected to the server unless I make them local admins of thier
| > | machines.
| > | > | Any ideas on how to troulble shoot this one?
| > | > |
| > | > | Thanks,
| > | > |
| > | > | Pedro
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
 
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