P
Paul Roberge
Good People,
I have a desktop computer at home that is running Norton Antivirus
Corporate Edition (I think it is the version that was brought out
in 2000) on Windows 98E). I have been unable to use the Live Update
function of NAV since July 5.
When I click "Live Update," the program contacts the Symantec site,
as usual. But then it locks up at the "Getting Latest Product
Information," with no error message of any kind. (One time the
Live Update function crashed at the "Retrieving the Data" phase.)
The task manager (CTL-ALT-DEL) indicates for Live Update: "Program not
responding," and I have to terminate the program.
The issue does not seem to lie with the Symantec site. I was able to
use Live Update successfully with my principal desktop and from my
laptop. (The afflicted machine is used primarily for data backup and
by my teenage daughter for email.) A virus scan turned up nothing
(although that may not mean anything, given the we cannot udpate the
definition files).
Has anyone on this board dealt with this kind of problem with NAV?
Advice for fixing this problem would be gratefully received.
Thanks in advance.
Paul
E-mail to: ptr at email dot unc dot edu
I have a desktop computer at home that is running Norton Antivirus
Corporate Edition (I think it is the version that was brought out
in 2000) on Windows 98E). I have been unable to use the Live Update
function of NAV since July 5.
When I click "Live Update," the program contacts the Symantec site,
as usual. But then it locks up at the "Getting Latest Product
Information," with no error message of any kind. (One time the
Live Update function crashed at the "Retrieving the Data" phase.)
The task manager (CTL-ALT-DEL) indicates for Live Update: "Program not
responding," and I have to terminate the program.
The issue does not seem to lie with the Symantec site. I was able to
use Live Update successfully with my principal desktop and from my
laptop. (The afflicted machine is used primarily for data backup and
by my teenage daughter for email.) A virus scan turned up nothing
(although that may not mean anything, given the we cannot udpate the
definition files).
Has anyone on this board dealt with this kind of problem with NAV?
Advice for fixing this problem would be gratefully received.
Thanks in advance.
Paul
E-mail to: ptr at email dot unc dot edu