NAV Disabled

  • Thread starter Thread starter Atif Rahman
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A

Atif Rahman

I was unaware about the SP2 update but as soon as it had updated
automatically, my Antivirus programme indicated that it has been disabled. I
went to the Symentec website just to find out that that the site will not
open (Page cannot be displayed). Is there a way out?
 
I was unaware about the SP2 update but as soon as it had updated
automatically, my Antivirus programme indicated that it has been disabled. I
went to the Symentec website just to find out that that the site will not
open (Page cannot be displayed). Is there a way out?
 
Atif--

Here's the bottom line up front:
Do you mean Norton updated with patches for XP SP2 and now it's broken?

Are you getting a Norton error? What do you mean that NAV won't work?
When you open NAV and the yellow and white box comes up with different
program functions like scan can you click on that and make it work or is it
refractory? Are you getting a message that says "You're not the Norton
supervisor and you can't access NAV?" What precisely got updated? Norton
with their patch for SP2?

*What exactly is it telling you?* Tell me that and I can probably tell you
how to fix it and link you to steps. Sometimes uninstalling from Add/Remove
if you can will fix it but often you have to uninstall it manually to fix it
and now we have to make sure you get Norton's SP2 patches.

Read on please.

What updated? Please what does that mean? Because anyone who had Norton
home or small business apps got a patch or patches via Norton Live Update
yesterday early in the AM automatically that should take care of SP2
problems--i.e. "should."

"The SP2 product update for English versions of Norton products will be
available beginning August 10, 2004. At that time, Symantec will provide
detailed information about SP2 and compatibility with Norton products,
including frequently asked questions (FAQs) and support documentation.
Please check back to http://service.symantec.com/xpinfo on August 10, 2004."

"my Antivirus programme indicated that it has been disabled"
How? Usually you get an error that links to a Norton KB for example "You're
not the Norton supervisor" and you can't use Norton anymore. I've seen this
several times on XP SP2 boxes with Norton Internet Security without the
recent patch. Or when Live Update won't work you often get an 1806 error
and after Symantec plays the game of letting you click icons you get to read
a couple more KBs and ultimately you have an 1812 error KB.

So what is the Norton error saying? This isn't trivial. It can lead to a
KB with steps to fix.

If you're going to the Symantec website and the page cannot be displayed,
either that's temporary or an IE problem. This site should give you a
Norton FAQ on SP2:

http://www.symantec.com/techsupp/

Norton FAQ on XP SP2
http://www.symantec.com/techsupp/sp2/faq.html

Norton's Announcement of Patch for XP SP2 delivered on Wednesday August 11,
2004 via Live Update and only via Live Update (in other words they aren't
making the patch available on the site--why is a *darn good question*
(extreme unfamiliar euphamism) because some people can't make LU work even
using Norton KB 1812--and those can't get the patch):

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004080212383739?Open&src=ivr_na_con

"Symantec will release a product update to provide native support for the
Windows Security Center status utility found in SP2. This update will be
available worldwide over the coming weeks and will enable Symantec products
to communicate their status to the Windows Security Center utility."

If you can tell me what error you're getting, if you can do anything to NAV
when it comes up, and what exactly you installed---XP SP2? the Norton patch
for SP2 via Live Update? I'd be glad to help. But right now it's not
clear.

Best,

Chad Harris




I was unaware about the SP2 update but as soon as it had updated
automatically, my Antivirus programme indicated that it has been disabled. I
went to the Symentec website just to find out that that the site will not
open (Page cannot be displayed). Is there a way out?
 
Atif--

Without clarification as to what you're seeing right now the possibilities
always have to consider a virus or Trojan can "disable" Norton sure, but
the info you're alluding to with SP2 brings up the possibility that you may
have an incompatibility with SP2 seen before Norton's patch to update is
added and not necessarily a "pick up of something nasty." If you can *please
be clear about exactly "what your Ativirus programme" is indicating*--any
Norton errors and what you mean that "the site will not open" because any of
Symantecs hundreds of webpages should work, then we can be more helpful, and
I'd be glad to try.

Chad Harris



I was unaware about the SP2 update but as soon as it had updated
automatically, my Antivirus programme indicated that it has been disabled. I
went to the Symentec website just to find out that that the site will not
open (Page cannot be displayed). Is there a way out?
 
http://www.uant.net/antivirus/stingerguide.html
-----Original Message-----
Chris,
I appreciate your help. I hope I can explain it properly.
I have XP Pro. Also I hadNAV updated.
I have SP2 hotfixes installed Q322011, Q327979, Q814995, Q819696 all
prefixed with
My IE version says 6.0.2800.1106.xpsp2.030422-1633.
I try to update the virus def. but an error comes up :"could not retreive
virus definitions". I try o go to the NV main page (IE) an error comes up:
"the page cannot be displayed". In NS an error comes up "The connection was
refused when attempting to ontact www.symantec.com".
I hope this explains it. Further expanation can be given if req. Once
again thx.....for the help.



now the
possibilities can "disable" Norton sure,
but possibility that you
may nasty." If you can
*please programme" is
indicating*--any not open" because
any of can be more helpful,
and it has been
disabled. I that the site will
not


.
Click to expand...
 
Atif--

Is NAV actually disabled or is it just that you couldn't get a web page to
update?

*Can you get your updates from the first link on this page? Use the very
first link on the page.* This is the best way to do it on a home or small
business machine so that you get an update 7 days a week.

http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html

Now I see you have Windows XP Pro SP1--remember the hotfixes often get the
service pack number of the hotfix coming next if it does.

I'm not sure what you mean about having updated Norton--that is how you have
updated it but I think you're getting at the fact that you try to keep your
definitions current and in the past you have and now you're having trouble
reaching the page.

Maybe I mistook that you were saying you had an issue with SP2 when that's
not it at all. You want to update your viral definitions.

This is the way I update definitions. I get them from Intelligent Updater.
Actually Norton has a couple links for that, but you can use the first link
on this page. The second link I'm giving you tells why I don't rely on Live
Update to update my definitions. Live Update doesn't get them every day,
and it used to get them on Wednesday PM Pacific Time--once a week. The
reasoning there was that if there was a serious viral or blended threat
loose, Norton/Symantec would issue them more often via Live Update.
Intelligent Updater allows you to get definitions every day in the PM toward
late after noon or early evening daily. If you can reach the first link,
then this is a good place to get your definitions--drag it somewhere
convenient--quick start or folder.

Get definitions daily here by date:
http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html

Differences Between Intelligent Updater and Live Update:
http://service1.symantec.com/SUPPOR...2002021908382713?OpenDocument&src=sec_web_nam

You originally wrote:

"I was unaware about the SP2 update but as soon as it had updated
automatically, my Antivirus programme indicated that it has been disabled. I
went to the Symentec website just to find out that that the site will not
open (Page cannot be displayed). Is there a way out?"

As Kaylene aka Taurian wrote you could not have *autoupdated* a legitimate
Microsoft SP2 build yet. Kaylene gave a date in the future of the 16th and
while I have seen different dates, right now I can't see anywhere on MSFT's
site that says they have offered AU to the public--Kaylene must be on the
money. There is the network download that has been around since August 10.

Microsoft says Autoupdate will offer SP2
http://www.microsoft.com/athome/security/protect/default.aspx

Network download around available now but not an Autoupdate
http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

Closest I can come to what Taurian is
http://www.santharia.com/bestiary/taurian.htm

You gave us a version of IE. That version is not a version of IE that comes
with Windows XP SP2 RTM. That's a version of IE that comes with Windows XP
SP1. How do I know? A lot of ways but a couple are that I lived with XP
and XP SP1 when it was released and thats close to a version I saw, and
another is that this KB tells me it's an XP SP1 version. You can also
verify this in the registry--I have threads somewhere because this version
comes up all the time. Someone did a nice piece of work I can find for you
in a group that shows Help/About is not always accurate, but it is most of
the time. You don't have XP SP2 the OS. You don't have it's browser
either. See:

How to Determine Which Version of Internet Explorer Is Installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;164539&Product=ie600

"6.00.2800.1106 Internet Explorer 6 Service Pack 1 (Windows XP SP1)"
The About Internet Explorer dialog box displays only one zero for the
minor version number if the minor version number is 00 (for example:
6.00.2800.1106 is displayed as 6.0.2800.1106).

6.0.2800.1106.xpsp2.030422-1633 reflects that you have an SP1 IE and
translates that it was signed off on 03=2003, 04=April. 22=the 22nd day,
1633=4:33PM. So your build of IE was made on April 22, 2003 at 4:33PM.

Please let us know if your issue was that you wanted to get to a page to
update your definitions and it simply would not load. Let me know if you
can get your definitions OK--and if there are any other issues that aren't
being helped.

Thanks,

Chad Harris
_______________________________________________________________


Chris,
I appreciate your help. I hope I can explain it properly.
I have XP Pro. Also I hadNAV updated.
I have SP2 hotfixes installed Q322011, Q327979, Q814995, Q819696 all
prefixed with
My IE version says 6.0.2800.1106.xpsp2.030422-1633.
I try to update the virus def. but an error comes up :"could not retreive
virus definitions". I try o go to the NV main page (IE) an error comes up:
"the page cannot be displayed". In NS an error comes up "The connection was
refused when attempting to ontact www.symantec.com".
I hope this explains it. Further expanation can be given if req. Once
again thx.....for the help.
 
Hi Chad,

I was away on vacation. As I have come back, I found out that there is a
virus that prevents Norton form Updating and even from accessing the
Website. I think you may already be aware of iot, its the W32.Mydoom.Q@mm
virus. Anyways, after following the instructions, i am able to update my
virus definitions. Once again, thanks for all the support.


Atif
 
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