Hi bella,
My pleasure. I'm glad we got that sorted out.
bella Wrote:
=================
| Hi jimmy s
| you are a gem, managed to get back on the game after following your advise
| on downloading regcleaner and cleaning away any unwanted items.just waiting
| to see whats happens when the freetrail runs out. thank you for sharing your
| knowledge.
| bella.
|
| "Jimmy S." wrote:
|
|| Hi bella,
||
|| It sounds like the game didn't uninstall completely from Add-Remove programs.
||
|| Here's how to uninstall a game when using Add-Remove programs fails:
||
|| Step A: Start your computer in Safe Mode by holding down the F8 key.
||
|| Step B: Reinstall the game to the same folder it was installed to originally,
|| and then try to uninstall it again using Add-Remove programs. If
|| that fails, delete it's folder and any save games in My Documents.
||
|| Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
|| game, delete them:
http://www.majorgeeks.com/download460.html
||
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S.
http://mvp.support.microsoft.com
||
|| Visit my MSN Games and Windows Gaming Help Site:
www.msce.mvps.org
|| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
||
||
||
|| bella Wrote:
|| =================
||| Hi jimmy s
||| uninstalled my firewall and managed to have a go on the game.yipee.
||| then the game started playing up for my daughter.after reading problems with
||| the game from the website i decided to uninstall and start agian. now i cant
||| get on it due to a message saying script error do you wish to continue, say
||| yes and it repeats the message and thats it, so im stuck agian.?
||| bella.
|||
||| "Jimmy S." wrote:
|||
|||| Hi bella,
||||
|||| Yes, your firewall installation may have become corrupt.
|||| Turn on your Windows firewall, uninstall your existing firewall,
|||| and then try to download those applications / updates again.
||||
|||| Some agressive Antivirus software can block you as well.
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S.
http://mvp.support.microsoft.com
||||
|||| Visit my MSN Games and Windows Gaming Help Site:
www.msce.mvps.org
|||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| bella Wrote:
|||| =================
||||| Hi jimmy s
||||| yes i was able to do that download from that link, thank you.
||||| but i still cant get any futher access, could it be my firewall?
|||||
||||| "Jimmy S." wrote:
|||||
|||||| Hi bella,
||||||
|||||| Can you download and install DirectX from this direct URL?
||||||
http://www.microsoft.com/downloads/...11-62FE-4F61-ABA1-914185249413&displaylang=en
||||||
||||||
|||||| --
|||||| Cheers, *Windows_XP_MVP_Shell/User*
|||||| Jimmy S.
http://mvp.support.microsoft.com
||||||
|||||| Visit my MSN Games and Windows Gaming Help Site:
www.msce.mvps.org
|||||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||||| _________________________________________________________
||||||
||||||
||||||
|||||| bella Wrote:
|||||| =================
||||||| "Jimmy S." wrote:
|||||||
|||||||| Hi bella,
||||||||
|||||||| Please provide more detail if possible about the following:
||||||||
|||||||| 1. What additional info are you downloading?
|||||||| 2. How are you initiating the download?
|||||||| 3. Where are you downloading from?
|||||||| 4. What error message are you encountering?
||||||||
|||||||| Thanks.
||||||||
|||||||| --
|||||||| Cheers, *Windows_XP_MVP_Shell/User*
|||||||| Jimmy S.
http://mvp.support.microsoft.com
||||||||
|||||||| Visit my MSN Games and Windows Gaming Help Site:
www.msce.mvps.org
|||||||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||||||| _________________________________________________________
||||||||
|||||||| bella Wrote:
|||||||| =================
||||||||| ive purchased a really good game called mystery case files but it wont
||||||||| download the addional info it requires preventing me from going any further,
||||||||| ive turned of my firewall,ive tried downloading directx and java but even
||||||||| these fail, any advise. please.
||||||||
|||||||| Hi Jimmy s
||||||| The additional info we are trying to download takes you to the next level of
||||||| the game.To go on, this message appears in a box.The game downloads
||||||| additional content while you play.make sure you have an active internet
||||||| connection.
|||||||| We then press the start key, and we have also tryed it by pressing the ok key. whatever we do from there nothing happens.
||||||| also i have tryed to download java and directx but get the same message,
||||||| cannot
||||||| download due to internet proxy settings?.
||||||| thanks for the help.
||||||| bella.
