Mysterious Reboots and other problems HP DVD Writer Modem

[Debbie]

This pc just decides to reboot; sometimes when I am in
the middle of writing an unsaved doc or e-mail! It also
freezes, sometimes it will not restart properly, or shut
down (remember win98?) It has been scanned very
everything imaginable so there is no spyware, trojans,
viruses, etc.
I used the PC Dr. program and the CPUs had a message on
the pictures (although they passed the test):" PC
Dr/System Devices/System Test/CPU (both CPUs): (although
they passed the tests): "can't find resource for bundle
java.utilPropertyResource Bundle
, KeyProcessorCategory"
Here is the test result for the modem: (I do not know why
it failed as I was able to dial up on the net. TG I have
DSL now) The fax program on this pc is very basic.
"PC-Doctor Log File
December 4, 2003 3:02:22 AM GMT-05:00
Code Description Time Test Name Test Set Number Test
Iteration Device Module Name Engine Exit Code
engine (21) Start of testing. Dec.04 02:50:29:921 AM - -
- - - -
engine (48) Started test Dialtone Test of pcdrmodem
module. Dec.04 02:50:30:218 AM 0 0 1 0 pcdrmodem -
PCDrModem (31) No modem found. Dec.04 02:50:30:375 AM 0 0
1 0 pcdrmodem -
engine (1) Test failed. Dec.04 02:50:30:375 AM 0 0 1 0
pcdrmodem -
engine (48) Started test Modem Test of pcdrmodem module.
Dec.04 02:50:30:390 AM 1 0 1 0 pcdrmodem -
PCDrModem (31) No modem found. Dec.04 02:50:30:531 AM 1 0
1 0 pcdrmodem -
engine (1) Test failed. Dec.04 02:50:30:546 AM 1 0 1 0
pcdrmodem -
engine (23) Normal Completion of testing. Dec.04
02:50:30:546 AM - - - - - 0 "
Scandisk did find some problems, but fixed them.
My pc manufacturer HP told me it's my op system. IT IS
NOT. This pc has a 250 gig hd; 1 gig ddram, 3.06 mhz, P4
system. It is a dual processor model if that helps.
Compaq told me it was the hd and that $1000 piece of junk
had a bad motherboard the whole time.
Anyway, the DVD writer. This model has a proprietary
DVD/CD writer. One cannot save directly to it; one must
use another application. The other day, I tried a newer
model, brought a DVDRW disk and wrote a short note. A
message stated "pending document", I inserted the disk,
and it wrote directly to the disk.
I told HP to find a way to fix the problem. It won't even
read some disks with my data on it! It says their blank
or that the drive is "write Protected." I am not trying
to copy music, just documents! It will however, copy a CD
to a CD with no problem. I forgot to mark a DVD and may
have erased the contents because of this problem.
I appreciate your help, as HP techs are well, my bird
knows more...

 

[w_tom]

One problem is immediately and painfully obvious. If using
Scandisk, then hard disk uses the ten year obsolete FAT
filesystem. FAT is just another reason why Windows 9x/ME was
so unreliable. You should have been using NTFS.

System crashes - what basic information is collected? What
does XP's system (event) logs say - logs that make information
on the 'Blue Screen of Death' obsolete. What did diagnostics
- provided free by any responsible computer vendor - say? And
then we have the foundation of every computer. Without
collecting important numbers (like taking a human's
temperature and blood pressure), then we don't have a clue as
to whether hardware is reliable. Procedure to obtain those
important numbers posted in "I think my power supply is dead"
in alt.comp.hardware on 5 Feb 2004 or at
http://tinyurl.com/yvbw9