My Maxtor saga

[Steve Daly]

Last November I bought the Maxtor 2F030J030 Gb model as a slave.All went
well
until about a month ago when it kept crashing \ locking and the hd light was
constantly being thrashed. Anyway, a full format was in order for both
drives anyway....backup and clear the lot I thought. Not to worry.

The main drive is Fujitsu running XP Pro. A full format with two partitions
went well. Then it was the Maxtor's turn. It was having none of it. It would
only be seen by the BIOS intermittently and sometimes I got something like
MAXTOR ORNONE ARES C64 VAM52JBZ during POST

Now I spent a few hours on this, and on the few occasions it did appear I
threw every diagnostic I could at it.
Partition Magic, Partition Manager,Drive Image,Disc Wizard, MaxBlast, Clave,
Powemax, Disc Manager & Data Advisor. Nada. Nothing. Nowt. Zilch.

So a call from the UK to Eire to customer services ensued because I filled
the online warranty form in but waited like an age for an RMA number. The
girl at the other end was helpful enough after me hanging on for 20 minutes
or so to speak to someone, and then sent me all return details via email.
Not content with selling me what I suspect is a dud drive and listening to
The Corrs for twenty minutes I now have to jump through hoops to ship the
bastard thing properly back to The Republic. I would like to share with you
Maxtor's shipping advice

____________________________________________________________________________
_____________________
Return Shipping Instructions
----------------------------

To ensure an efficient replacement service please follow the 4 step
procedure
detailed below:

Step 1: PACKAGING

Send the hard disk drive only. Detach all cables, brackets, faceplates
and
any other accessories.

Maxtor is not liable for any items received other than the bare hard
drive.

The hard drive must be returned inside an ESD (anti-static) bag, packed
in a
corrugated box with solid foam (not Styrofoam) surrounding the drive to
a
minimum thickness of 2 inches on all six sides.

Multiple drives must have separators to prevent the drives from
touching.

Failure to meet these packaging requirements may result with a Voided
Warranty.

Maxtor approved packaging may be purchased from a Maxtor Customer
Support
representative at a minimal cost. Please see contact information above.

Step 2: PACKING SLIP:

Include the packing slip at the end of this email with the drive

Step 3: SHIPPING LABEL

Address the package using the SHIPPING LABEL at the end of this email.

Step 4: METHOD OF SHIPMENT

Please ship your return drive to Maxtor via a traceable air express
company,
which can provide you with a proof of delivery if necessary. (i.e.
FedEx,
Airborne Express, Burlington or DHL).

Your replacement drive will be shipped to you at our cost. However,
please be
aware that any local customs charges will not be paid by Maxtor.

You are also responsible for the cost of shipping your return drive to
Maxtor.

Please note, Maxtor cannot be held responsible for drives lost or
damaged in
transit to us.

____________________________________________________________________________
_______________

So, in essence an estiamted £2.00 phone bill, maybe £5-£7 packaging and God
only knows what customs are going to whack me with for a crap thing that
only cost £45 in the first place. Now, if there is anybody out there who can
suggest a tactic that I may not have tried then by all means give me some
pointers. By the way, I have tried it in a friends machine as well. Still
nothing obviously.

Maxtor? naw, Seagate or IBM for me next time. Just browsing this ng is
proof of the grief and heartbreak Maxtor are responsible for


S.D.

 

[SimMike-]

Why is it that nobody has the common sense to save even one hard drive box in
case you need to send one to the shop?

All hard drive companies have the exact same packaging rules when you RMA a
drive. They've had these rules forever. Do yourself a favor and save at least
one of your boxes! The one you get back from Maxtor is a perfectly good one to
save and it won't take up too much space.

 

[J.Clarke]

I feel that I must disagree. I have the original box which Maxtor says
would be perfect for shipping. Having a look at the polystyrene is NO
WAY 2" thick minimum. There is a nice poly base that is exactly 4cm
thick, sides of just over 3cm and no poly packing for the top
whatsover, just funny looking V shaped cardboard that compresses and
then folds on the semi-encased drive.

Maxtor has the resources to test their packaging until they have a
minimum-cost configuration that provides adequate protection during
shipping. If you don't have the Maxtor-provided box then either pack
using 2 inches of foam all around or expect to get your warranty voided.

That'll no doubt give the Jobsworth's at Maxtor reason for warranty
invalidation.

The drives have shock sensors. If the shock sensor is tripped then your
warranty is void. If you ship in the Maxtor-provided packaging then the
shock sensor should not trip in transit unless there is an impact strong
enough to damage the packaging, putting the responsibility with the
carrier.

 

[J.Clarke]

Last November I bought the Maxtor 2F030J030 Gb model as a slave.All
went well
until about a month ago when it kept crashing \ locking and the hd
light was constantly being thrashed. Anyway, a full format was in
order for both drives anyway....backup and clear the lot I thought.
Not to worry.

The main drive is Fujitsu running XP Pro. A full format with two
partitions went well. Then it was the Maxtor's turn. It was having
none of it. It would only be seen by the BIOS intermittently and
sometimes I got something like MAXTOR ORNONE ARES C64 VAM52JBZ during
POST

Now I spent a few hours on this, and on the few occasions it did
appear I threw every diagnostic I could at it.
Partition Magic, Partition Manager,Drive Image,Disc Wizard, MaxBlast,
Clave, Powemax, Disc Manager & Data Advisor. Nada. Nothing. Nowt.
Zilch.

So a call from the UK to Eire to customer services ensued because I
filled the online warranty form in but waited like an age for an RMA
number. The girl at the other end was helpful enough after me hanging
on for 20 minutes or so to speak to someone, and then sent me all
return details via email. Not content with selling me what I suspect
is a dud drive and listening to The Corrs for twenty minutes I now
have to jump through hoops to ship the bastard thing properly back to
The Republic. I would like to share with you Maxtor's shipping advice

_____________________________________________________________________
____________________________
Return Shipping Instructions
----------------------------

To ensure an efficient replacement service please follow the 4
step
procedure
detailed below:

Step 1: PACKAGING

Send the hard disk drive only. Detach all cables, brackets,
faceplates
and
any other accessories.

Maxtor is not liable for any items received other than the bare
hard
drive.

The hard drive must be returned inside an ESD (anti-static) bag,
packed
in a
corrugated box with solid foam (not Styrofoam) surrounding the
drive to
a
minimum thickness of 2 inches on all six sides.

Multiple drives must have separators to prevent the drives from
touching.

Failure to meet these packaging requirements may result with a
Voided
Warranty.

Maxtor approved packaging may be purchased from a Maxtor Customer
Support
representative at a minimal cost. Please see contact information
above.

Step 2: PACKING SLIP:

Include the packing slip at the end of this email with the drive

Step 3: SHIPPING LABEL

Address the package using the SHIPPING LABEL at the end of this
email.

Step 4: METHOD OF SHIPMENT

Please ship your return drive to Maxtor via a traceable air
express
company,
which can provide you with a proof of delivery if necessary.
(i.e.
FedEx,
Airborne Express, Burlington or DHL).

Your replacement drive will be shipped to you at our cost.
However,
please be
aware that any local customs charges will not be paid by Maxtor.

You are also responsible for the cost of shipping your return
drive to
Maxtor.

Please note, Maxtor cannot be held responsible for drives lost or
damaged in
transit to us.

_____________________________________________________________________
______________________

So, in essence an estiamted £2.00 phone bill, maybe £5-£7 packaging
and God only knows what customs are going to whack me with for a crap
thing that only cost £45 in the first place. Now, if there is anybody
out there who can suggest a tactic that I may not have tried then by
all means give me some pointers. By the way, I have tried it in a
friends machine as well. Still nothing obviously.

Maxtor? naw, Seagate or IBM for me next time. Just browsing this ng
is proof of the grief and heartbreak Maxtor are responsible for

You will find the same rules on the Seagate site I believe. IBM got out
of the drive business, so you're not going to have much luck with them,
but they also required either 2 inches of foam all around or their box.

And there are plenty of tales of grief and heartache with respect to IBM
drives.

 

[Arno Wagner]

Why is it that nobody has the common sense to save even one hard drive box in
case you need to send one to the shop?

All hard drive companies have the exact same packaging rules when you RMA a
drive. They've had these rules forever. Do yourself a favor and save at least
one of your boxes! The one you get back from Maxtor is a perfectly good one to
save and it won't take up too much space.

In addition you can do advance-RMA. That is what I did. Gives you a
nice free shipping box to send back your drive. (I had one with fried
electronics that was acting erratically. Still got all the data off.)

Arno

 

[jack]

:
: : >
: > In addition you can do advance-RMA. That is what I did. Gives you a
: > nice free shipping box to send back your drive. (I had one with
fried
: > electronics that was acting erratically. Still got all the data
off.)
: >
:
: advance-RMA then huh? I guess that's the equivalent of Maxtor
sending an
: appropriate box + packaging at even more ****ing cost which is
apparently
: what they can do. Not to be daunted, a quick call to my local UK
Trading
: Standards has put me right.
:
: It seems strange that the morons have picked up on my inclusion of
Maxtor's
: shipping regulations rather that even attempting to solve the problem
: regarding the drive.
:
: So then, **** y'all
:
: c'ya in *
comp.sys.ibm.pc.hardware.storage.****edupmaxtor.packaging*
:

None are so blind as those who simply refuse to see. Wait a minute!
What's that sound? Ker-PLONK!

J.

 

[Rasmus Bruun]

Get a life, buddy. You'd be surprised at how many people just throw their
so-called "defective" hard drive into a plain old box with no packing
materials and ship it off. It's a well-known fact that the majority of
returned HD's are actually non-defective. And unless you've worked for a
delivery company, you have no clue as to how people throw boxes across the
room, into bins, trucks, etc. Maxtor is simply giving you common-sense
directions that most people don't follow because they automatically assume
they're getting a new HD.

 

[Arno Wagner]

advance-RMA then huh? I guess that's the equivalent of Maxtor sending an
appropriate box + packaging at even more ****ing cost which is apparently
what they can do. Not to be daunted, a quick call to my local UK Trading
Standards has put me right.

No, actually advance-RMA costs just the same as ordinary RMA. They
want a credid card in case you do not send anything back, but they
do not cahrge the card if you send the defective drive back to them.

It seems strange that the morons have picked up on my inclusion of
Maxtor's shipping regulations rather that even attempting to solve
the problem regarding the drive.

So then, **** y'all

And the same back to you. You know, we are not Maxtor tech support
here and if you do not like the comments people make here, then
please go away.

Regards,
Arno Wagner

 

[Arno Wagner]

Get a life, buddy. You'd be surprised at how many people just throw their
so-called "defective" hard drive into a plain old box with no packing
materials and ship it off. It's a well-known fact that the majority of
returned HD's are actually non-defective. And unless you've worked for a
delivery company, you have no clue as to how people throw boxes across the
room, into bins, trucks, etc. Maxtor is simply giving you common-sense
directions that most people don't follow because they automatically assume
they're getting a new HD.

And in addition they will trade you one appropriate packaging for
another. It is not like they make a profit from this.

There is also the slight problem that with grossly inadequate
packaging even a non-defective drive has a good chance of being
broken after shipping.

Regards,
Arno

 

[Steve Daly]

Get a life, buddy. You'd be surprised at how many people just throw their
so-called "defective" hard drive into a plain old box with no packing
materials and ship it off. It's a well-known fact that the majority of
returned HD's are actually non-defective. And unless you've worked for a
delivery company, you have no clue as to how people throw boxes across the
room, into bins, trucks, etc. Maxtor is simply giving you common-sense
directions that most people don't follow because they automatically assume
they're getting a new HD.

You really don't get it do you? What part of the contents below don't you
understand?
drive.

So, in simple terms for simple folk. I have the original box that now seems
to NOT COMPLY with what has been said \ instructed in the shipping
regulations and now will contact Maxtor again for the delivery of a
*suitable* box. So, if a new box arrives, complete with packaging, that is
the same dimensions as the original one here then the 2" of thickness rule
is a contradiction. So go figure! Or then again, I just maybe bloody minded
and encase it 18" of poly on all 6 sides like so much industrial waste.

Busily turning adversity into inspiration here

 

[J.Clarke]

You really don't get it do you? What part of the contents below
don't you understand?

drive.

So, in simple terms for simple folk. I have the original box that now
seems to NOT COMPLY with what has been said \ instructed in the
shipping regulations and now will contact Maxtor again for the
delivery of a*suitable* box. So, if a new box arrives, complete with
packaging, that is the same dimensions as the original one here then
the 2" of thickness rule is a contradiction.

There is no "contradiction".

Maxtor has packaging engineers and development and test facilities and
an incentive to make their packaging as inexpensive and lightweight as
possible while providing adequate protection for the drive.

You do not have packaging engineers and development and test facilities
at your disposal--if you were in a position that gave you control over
such capabilities you would not be whingeing about the packaging of
drives, you would simply hand them the drive and say "ship it" and let
them worry about it.

Maxtor knows that most people returning drives do not have such
facilities. They also know that 2 inches of foam, which has been an
industry standard for at least 20 years, is sufficient to provide
protection, and that any idiot can understand "2 inches of foam", so
they say that if you're not using the packaging that their engineers
developed at great expense then you should use 2 inches of foam all
around.

There is nothing magic about that 2 inches--the industry has been using
"2 inches of foam" for decades and it has worked with just about any
kind of resilient foam, so they know that if someone cuts up an old sofa
cushion and uses the foam from that it will work well enough. It's a
conservative and easy to follow standard is all. If you know the
properties of the foam you are using and can test the packaging to
confirm that it provides adequate protection then you could probably use
1.5 inches or 1 inch or a half an inch of some specific _kind_ of foam
with particular mechanical properties and still have the drive arrive
safely. If you use other materials than foam and design their shapes
and dimensions properly and have a way to confirm that they provide
adequate protection then you can use less than 2 inches of those
materials as well. This is what Maxtor has done--they've used other
materials carefully engineered instead of a simplified rule of thumb.

Would you rather that they give you a detailed drawing that says that
you are to make a box of thus and so dimensions +/-n% out of corrugated
board of thus and so specification, with filler pieces made of
corrugated board of different specification and precisely shaped thus
and so, and molded plastic compression members of such and such shape
and made of thus and so material molded to +/-x% variation in thickness
and such and such dimensional tolerance? Would you then go out in search
of this corrugated board, which may be an odd spec that is not normally
available unless you buy in large quantity, and would you contract with
a plastics fabricator to make a one-off of the plastic pieces for you?
Or would you just try to fake it with whatever you had lying around?

Now do you understand the problem?

So go figure! Or then
again, I just maybe bloody minded and encase it 18" of poly on all 6
sides like so much industrial waste.

Go for it. It's overkill and a waste of your resources, but it will
work.

Busily turning adversity into inspiration here

Actually you're turning pedantry into lunacy but that's another story.

 

[Arno Wagner]

news:[email protected]... [...]
So, in simple terms for simple folk. I have the original box that now seems
to NOT COMPLY with what has been said \ instructed in the shipping
regulations and now will contact Maxtor again for the delivery of a
*suitable* box. So, if a new box arrives, complete with packaging, that is
the same dimensions as the original one here then the 2" of thickness rule
is a contradiction. So go figure! Or then again, I just maybe bloody minded
and encase it 18" of poly on all 6 sides like so much industrial waste.

It is called overengineering and a perfectly valid approach to the
problem.

Of course Maxtor will accept packaging that has been specially
designed and extensively tested for HDD transportation. But if you
do it yourself you have untested equipment that may have hidden
design flaws, so you make the foam rubber twice as thick as is
actually needed. Also not that the Maxtor box is standardized,
while they have no idea what exact type and stiffness of foam
rubber you are going to use.

Since you probably do not want to get a HDD shaped acceleration-
meter and do some 100 drop tests under varying circumstances, the
only choice left is to use a best guess and then take twice as
much. Without these instructions, people would probably mail HDDs
in padded envelopes...

Regards,
Arno Wagner

 

[Steve Daly]

There is no "contradiction".

there is an obvious contradiction. On one hand, they say ship it back in the
original Maxtor box and packing, yet on the other hand, the original box &
packaging does not apply to the aforementioned terms of shipping. So, what
the hell am I supposed to do? Send it back in original box, only then to be
told that the packaging doesn't conform to original shipping specifications?
No, I now choose to pre-order a * Maxtor official box*, so cutting down the
risk of warranty invalidation.

Maxtor has packaging engineers and development and test facilities and
an incentive to make their packaging as inexpensive and lightweight as
possible while providing adequate protection for the drive.

I daresay. I am not going to enter a discussion\debate\argument of the why's
and wherefores of Maxtor's packaging scientists. The argument still
continues

Faulty drive (again, see enclosure of Maxtors shipping rules. THE ORIGINAL
BOX DOESN'T F****** WELL CONFORM TO THEIR SHIPPING REGULATIONS, so now, I
have to take more time out to arrange with Maxtor to arrange a suitable
packaging \ material box for then inclusion so that then I can return such
dud device.

You do not have packaging engineers and development and test facilities
at your disposal--if you were in a position that gave you control over
such capabilities you would not be whingeing about the packaging of
drives, you would simply hand them the drive and say "ship it" and let
them worry about it.

awww God

Maxtor knows that most people returning drives do not have such
facilities. They also know that 2 inches of foam, which has been an
industry standard for at least 20 years, is sufficient to provide
protection, and that any idiot can understand "2 inches of foam", so
they say that if you're not using the packaging that their engineers
developed at great expense then you should use 2 inches of foam all
around.

Can such an IDIOT understand that THERE IS NOT 2" OF POLY IN THE ORIGINAL
BOX

There is nothing magic about that 2 inches--the industry has been using
"2 inches of foam" for decades and it has worked with just about any
kind of resilient foam, so they know that if someone cuts up an old sofa
cushion and uses the foam from that it will work well enough.

It's actually quite simple. On one hand, I am being told to do THIS but on
the other hand, they may except THAT. That is a massive contradiction as far
as I am concerned.

It's a

conservative and easy to follow standard is all. If you know the
properties of the foam you are using and can test the packaging to
confirm that it provides adequate protection then you could probably use
1.5 inches or 1 inch or a half an inch of some specific _kind_ of foam
with particular mechanical properties and still have the drive arrive
safely. If you use other materials than foam and design their shapes
and dimensions properly and have a way to confirm that they provide
adequate protection then you can use less than 2 inches of those
materials as well. This is what Maxtor has done--they've used other
materials carefully engineered instead of a simplified rule of thumb.

No, ONCE AGAIN, lets go back to the original shipping regs.

Would you rather that they give you a detailed drawing that says that
you are to make a box of thus and so dimensions +/-n% out of corrugated
board of thus and so specification, with filler pieces made of
corrugated board of different specification and precisely shaped thus
and so, and molded plastic compression members of such and such shape
and made of thus and so material molded to +/-x% variation in thickness
and such and such dimensional tolerance? Would you then go out in search
of this corrugated board, which may be an odd spec that is not normally
available unless you buy in large quantity, and would you contract with
a plastics fabricator to make a one-off of the plastic pieces for you?
Or would you just try to fake it with whatever you had lying around?

For Gawd's Sake I am not trying to fake it with any scrap that may be lying
around. Going back to the original post. Its like this. I bought a Maxtor hd
in November. It came in a box. A box that, apparently, doesn't fit into
Maxtor's return shipping rules. It's packaging is derisory. It's small,
it;'s thin. Now, I don't contact Maxtor and say that " hey, I've just
bought one of your drives but I am a bit pisssed about the shipping
container" No, I plug it in and for a few months its fine. Then it goes. Its
a gonner. I contact Maxtor. I give them error codes. They admit liabilty,
say, "not a problem, ship it back, you'll get an RMA". Off the phone, I see
that the shipping regs are nothing like the original case the thing came in.
So, I don't wanna take the risk. So, will contact Maxtor again for a box
that now satifies the CURRENT SHIPPING REGS.

I really don't want to enter the mechanics of shock-proof boxes, the packing
scientists at Maxtor, and what the god damn rules for shipping hd's have
been over the years. All I know is that:

(a) I have an original purchased packing box here
(b) It doesn't satisfy the current packing laws for an RMA return.

It really is that simple.

Actually you're turning pedantry into lunacy but that's another story.

Good to see you've joined the Institute then. There again, I bet that's
another story

 

[Steve Daly]

There is no "contradiction".

there is an obvious contradiction. On one hand, they say ship it back in the
original Maxtor box and packing, yet on the other hand, the original box &
packaging does not apply to the aforementioned terms of shipping. So, what
the hell am I supposed to do? Send it back in original box, only then to be
told that the packaging doesn't conform to original shipping specifications?
No, I now choose to pre-order a * Maxtor official box*, so cutting down the
risk of warranty invalidation.

Maxtor has packaging engineers and development and test facilities and
an incentive to make their packaging as inexpensive and lightweight as
possible while providing adequate protection for the drive.

I daresay. I am not going to enter a discussion\debate\argument of the why's
and wherefores of Maxtor's packaging scientists. The argument still
continues

Faulty drive (again, see enclosure of Maxtors shipping rules. THE ORIGINAL
BOX DOESN'T F****** WELL CONFORM TO THEIR SHIPPING REGULATIONS, so now, I
have to take more time out to arrange with Maxtor to arrange a suitable
packaging \ material box for then inclusion so that then I can return such
dud device.

You do not have packaging engineers and development and test facilities
at your disposal--if you were in a position that gave you control over
such capabilities you would not be whingeing about the packaging of
drives, you would simply hand them the drive and say "ship it" and let
them worry about it.

awww God

Maxtor knows that most people returning drives do not have such
facilities. They also know that 2 inches of foam, which has been an
industry standard for at least 20 years, is sufficient to provide
protection, and that any idiot can understand "2 inches of foam", so
they say that if you're not using the packaging that their engineers
developed at great expense then you should use 2 inches of foam all
around.

Can such an IDIOT understand that THERE IS NOT 2" OF POLY IN THE ORIGINAL
BOX

There is nothing magic about that 2 inches--the industry has been using
"2 inches of foam" for decades and it has worked with just about any
kind of resilient foam, so they know that if someone cuts up an old sofa
cushion and uses the foam from that it will work well enough.

It's actually quite simple. On one hand, I am being told to do THIS but on
the other hand, they may except THAT. That is a massive contradiction as far
as I am concerned.

It's a

conservative and easy to follow standard is all. If you know the
properties of the foam you are using and can test the packaging to
confirm that it provides adequate protection then you could probably use
1.5 inches or 1 inch or a half an inch of some specific _kind_ of foam
with particular mechanical properties and still have the drive arrive
safely. If you use other materials than foam and design their shapes
and dimensions properly and have a way to confirm that they provide
adequate protection then you can use less than 2 inches of those
materials as well. This is what Maxtor has done--they've used other
materials carefully engineered instead of a simplified rule of thumb.

No, ONCE AGAIN, lets go back to the original shipping regs.

Would you rather that they give you a detailed drawing that says that
you are to make a box of thus and so dimensions +/-n% out of corrugated
board of thus and so specification, with filler pieces made of
corrugated board of different specification and precisely shaped thus
and so, and molded plastic compression members of such and such shape
and made of thus and so material molded to +/-x% variation in thickness
and such and such dimensional tolerance? Would you then go out in search
of this corrugated board, which may be an odd spec that is not normally
available unless you buy in large quantity, and would you contract with
a plastics fabricator to make a one-off of the plastic pieces for you?
Or would you just try to fake it with whatever you had lying around?

For Gawd's Sake I am not trying to fake it with any scrap that may be lying
around. Going back to the original post. Its like this. I bought a Maxtor hd
in November. It came in a box. A box that, apparently, doesn't fit into
Maxtor's return shipping rules. It's packaging is derisory. It's small,
it;'s thin. Now, I don't contact Maxtor and say that " hey, I've just
bought one of your drives but I am a bit pisssed about the shipping
container" No, I plug it in and for a few months its fine. Then it goes. Its
a gonner. I contact Maxtor. I give them error codes. They admit liabilty,
say, "not a problem, ship it back, you'll get an RMA". Off the phone, I see
that the shipping regs are nothing like the original case the thing came in.
So, I don't wanna take the risk. So, will contact Maxtor again for a box
that now satifies the CURRENT SHIPPING REGS.

I really don't want to enter the mechanics of shock-proof boxes, the packing
scientists at Maxtor, and what the god damn rules for shipping hd's have
been over the years. All I know is that:

(a) I have an original purchased packing box here
(b) It doesn't satisfy the current packing laws for an RMA return.

It really is that simple.

Actually you're turning pedantry into lunacy but that's another story.

Good to see you've joined the Institute then. There again, I bet that's
another story

 

[Steve Daly]

There is no "contradiction".

Define the term 'contradiction'

To be told supply to 2" minimum of packaging on one hand, but they'll accept
a Maxtor box of 3cm of said poly to me is a complete contradiction. And
don't be so ****ing stupid as to make out that one slice of Maxtor poly is
in anyway superior to another piece of bog standard poly, cos it ain't. Just
a shame then that Maxtor don't have a shipping rule about the gsm\density of
said poly.

Anyway, it's irrelevant. Working on TS advice on this.

Pedantic? Maybe!

I'll just do a Re: on this and make you all look like cunts

 

[Rod Speed]

there is an obvious contradiction.

Nope, you're proving that you're just plain thick.

On one hand, they say ship it back in the
original Maxtor box and packing, yet on the other hand, the original box &
packaging does not apply to the aforementioned terms of shipping.

Those are alternates. You can EITHER return the drive in the
original box and packing if you still have that, OR you can return
it using the other less paired down design that any klutz should
be able to manage because its rather more conservative in detail.

So, what the hell am I supposed to do?

Send it back in the original box and packing if you
still have that, or use the other specs if you havent.

Send it back in original box, only then to be told that the
packaging doesn't conform to original shipping specifications?

That aint gunna happen, you watch.

No, I now choose to pre-order a * Maxtor official box*,

Which is the same as what it came in if
it came in an original Maxtor box, stupid.

so cutting down the risk of warranty invalidation.

Soorree, you'll find that THAT doesnt meet those more conservative
specs either. Because they can pair the design back quite a bit from the
very conservative specs they cite for those who want to make their own.

I daresay. I am not going to enter a discussion\debate\argument
of the why's and wherefores of Maxtor's packaging scientists.
The argument still continues

Nope, you just keep digging that hole you are digging for yourself.

Thats the REASON that the official Maxtor box and packaging
isnt as conservative as the other specs that are to be used if
you choose to assemble a box and packing yourself. Because
you wont be able to test the less conservative packing.

Faulty drive (again, see enclosure of Maxtors shipping rules.
THE ORIGINAL BOX DOESN'T F****** WELL CONFORM TO
THEIR SHIPPING REGULATIONS, so now, I have to take more
time out to arrange with Maxtor to arrange a suitable packaging
\ material box for then inclusion so that then I can return such dud device.

Nope, you dont. That what the more conservative packing specs are for.

No point in bothering with the rest of your mindless raving below.

 

[Steve Daly]

On Sun, 3 Aug 2003 09:24:09 +0100

Steve, it's clear that the Maxtor UK packaging instructions are
ambiguously worded. You might want to take a look at the USA packaging
instructions to get a better idea of what they intended. I've taken the
liberty of bringing this ambiguity to the attention of the Maxtor
webmaster--it will be interesting to see if they adjust the wording.
Don't expect instant action though, if Maxtor is like other large
corporations then they have to run the wording of such things past their
lawyers which means that it could be years before the webmaster gets
authorization to change it.

It is unlikely in the extreme that they are trying to trick you.

Right, thank you for appreciating my point of view. It seems to me that
there is ambiguity here, infact a damn big whoop ass case of it. You see,
the likes of Messrs. Speed etc. still can't get it in their thick heads that
the original box isn't fit \ does not comply with the shipping regs.

Quote from Speed:

Those are alternates. You can EITHER return the drive in the
original box and packing if you still have that, OR you can return
it using the other less paired down design that any klutz should
be able to manage because its rather more conservative in detail.

It isn't an alternative. It doesn't apply to the return instructions. The
box ain't to spec. Stupid.

Send it back in the original box and packing if you
still have that, or use the other specs if you havent.

Jeez, I have gone through this that many times. Has the guy learning
difficulties.
My next plan of attack will be to contact Maxtor and pay for a correct
shipping box. Plainly the one here, ORIGINAL, doesn't comply. Also, due to
the hd going bad then I do need a replacement. A trip to my suppliers will
see what sort of box various drives \ makes are sold in.

Which is the same as what it came in if
it came in an original Maxtor box, stupid.

No, dumb ass, it comes as noted \ specified on shipping regs. STUPID. That
is the whole damn point numb nuts


awww, speed.just p*** off

 

[Rod Speed]

Right, thank you for appreciating my point of view. It seems to me that
there is ambiguity here, infact a damn big whoop ass case of it. You see,
the likes of Messrs. Speed etc. still can't get it in their thick heads that
the original box isn't fit \ does not comply with the shipping regs.

Doesnt need to moron. Thats an ALTERNATIVE to the
shipping regs, which clearly do say that you are welcome
to use the Maxtor original packaging if you still have it.

Quote from Speed:

It isn't an alternative.

Wrong, moron.

It doesn't apply to the return instructions.

Wrong, moron.

The box ain't to spec. Stupid.

Wrong, moron.

Jeez, I have gone through this that many times.

Yep, you actually are that stupid, stupid.

Has the guy learning difficulties.

Nope, but you certainly have.

My next plan of attack will be to contact
Maxtor and pay for a correct shipping box.

Which you will find, once you get it from Maxtor,
will not comply with those shipping specs either.

Plainly the one here, ORIGINAL, doesn't comply.

And neither will the one you pay for either, you watch.

Also, due to the hd going bad then I do need
a replacement. A trip to my suppliers will see
what sort of box various drives \ makes are sold in.

Complete waste of time. They clearly say that you are welcome
to return it in the original Maxtor packaging if you still have that.

No, dumb ass, it comes as noted \ specified on shipping
regs. STUPID. That is the whole damn point numb nuts

Maybe you actually are that thick. Tad
unlikely to be pretending to be that stupid.

So stupid that it still hasnt even noticed that EVERYONE
who has chosen to comment has said the same thing in
different words, that you are welcome to return the drive
in the maxtor box and packaging that it originally came in
if you still have that now.

 

[Arno Wagner]

Right, thank you for appreciating my point of view. It seems to me
that there is ambiguity here, infact a damn big whoop ass case of
it. You see, the likes of Messrs. Speed etc. still can't get it in
their thick heads that the original box isn't fit \ does not comply
with the shipping regs.

[...]

Interessting. So the instructins explicitelt do not let you use the
original box? I never read them that carefully when I sent a drive to
Maxtor Ireland, since I assumed that what they use to ship to me is
good enough to ship back to them. Could also be that I did read the US
instructions, don't remember to clearly.

However I can confirm from personal experience that Maxtor does indeed
accept their original packaging as valid packaging, since I never got
a complaint or bill for that drive I sent back in it. It is also in
accordance with common sense and likely on firm legal ground to assume
that "original shipping packaging" is _allways_ appropriate to use for
shipping, no matter what any instructions say. Maybe next time send
an email to Maxtor before assuming some insidious plot on their part?

Side note: You should not try to convince mister "speed" of anything,
as that is basically hopeless.

Arno Wagner

 

[Steve Daly]

I knew one day the non-brain Speed would scrawl"

So stupid that it still hasnt even noticed that EVERYONE
who has chosen to comment has said the same thing in
different words, that you are welcome to return the drive
in the maxtor box and packaging that it originally came in
if you still have that now.

You are a utter and complete waste of space homeboy. Trying to drive it home
to you, is well like, trying to drive it home to you. I can well see this
thread raging on for weeks because I am well ****ed if I am going to give it
up. It's going to be an interesting week on the Maxtor packaging front.

Poor speed thing just can't work it out. At least Mr. Clarke has got a grip
of the problem and has taken valued time out to post to a Maxtor web-master.
The speed thing is still fumbling wildly in the dark trying to keep a lid on
his vastly diminishing and crumbling reality.

I'll tell you what to do prick. Go contact Maxtor your pathetic self, tell
them the dimensions of original box and see what they say about that. That's
what i am going to do. Just for you the dimensions of original poly casing
are 'exactly 4cm thick, sides of
just over 3cm and no poly packing for the top whatsover, just funny looking
V shaped cardboard that compresses and then folds on the semi-encased drive
'.