My Documents Won't Open

  • Thread starter Thread starter monkey8
  • Start date Start date
M

monkey8

Can you help? I have a new hp Tablet with Windows XP and My Documents won't
open. It has an error that reads "the newtowrk document etc. is unavailable."
It won't allow me to install a new program I've downloaded. Any help
appreciated. Thanks.
 
monkey8 said:
Can you help? I have a new hp Tablet with Windows XP and My Documents won't
open. It has an error that reads "the newtowrk document etc. is unavailable."
It won't allow me to install a new program I've downloaded. Any help
appreciated. Thanks.
Click to expand...

Do you have mapped Network drives, unmap them if you do by right click on My
computer or select Disconnect Network Drive.

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

HTH.
nass
 
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